CPTS provides customer service options

  • Published
  • By 1st Lt. Kay M. Nissen
  • 86th Airlift Wing Public Affairs
RAMSTEIN AIR BASE, Germany --  To aid customers during PCS season, the 86th Comptroller Squadron financial services office provides a customer service counter Monday through Friday, 9 to 11 a.m in Bldg. 2108.

The FSO counter provides services for temporary lodging allowance, advance pay, advance housing allowance, advance dislocation allowance, myPay pin resets and payments at the cashier's cage for debts and advances.

"Utilizing these customer counter services will ease a member's PCS experience during our busiest time of the year," said 2nd Lt. Emily Angell, 86th CPTS FSO flight commander. "We have added advances and TLA drop-offs to our counter to ensure these critical pay requests are processed immediately."

Customers are encouraged to bring completed forms and necessary documents to the customer service counter. A copy of a member's PCS orders is required for all advance payments and TLA.

Additionally, customers should bring their port call date for advance DLA, form DD Form 2560 for advance military pay, and AF Form 1039 with front and back side of their lease for advance housing allowance.

For TLA drop offs, customers should bring AF Form 1357 (provided by the housing office), lodging receipt, statement of non-availability (if applicable) and a value-added tax form (if applicable).

If a customer cannot bring a completed form for their requested advance, one will be provided for them at the customer service counter.

"Our goal is to offer additional attention for essential financial advances," said Angell. "We want to ensure our customers avoid any delay in receiving advances which will make their PCS to and from Germany more manageable."

For access to forms needed to be filled out by Airmen wishing to visit the customer service window, click here.