Ramstein Air Base   Right Corner Banner
Join the Air Force

Home > Ramstein Finance Customer Service

In an effort to eliminate and reduce customer wait times and increase process efficiency, the 86th Comptroller Squadron finance customer service team has implemented new and improved methodology to meet the demanding customer service needs of Team Ramstein and the of 57,000 members of the Kaiserslautern Military Community.

For those new to the KMC, please take a moment to review some of the links and documents provided here to ease your transition to Germany. Much of the information required for newcomers and individuals PCSing can be found through this site, as well as the internal 86th CPTS SharePoint site, allowing you to accomplish your needs with one less in/outprocessing appointment.

 
tabOur Commitment to Our Customers 
VISION
Recognized as the best comptroller squadron in U.S. Air Forces in Europe -- Airmen providing the resources and financial advice required to fly, fight and win.

MISSION
Provide financial management decision support and outstanding customer service to the Kaiserslautern Military Community, geographically separated European units and deployed personnel.
tabFinance FAQ 
For Ramstein-specific finance frequently asked questions, click here.

Please visit the Virtual Finance home page to access over 1,000 finance FAQs and other finance related information.
tabMilitary Pay 
For military pay issues, visit the myPay Website at https://mypay.dfas.mil/mypay.aspx. Issues that can be resolved include:

-View current/ prior month LES
-Change military pay direct deposit
-Start, stop or change allotments
-Start, stop or change TSP
-Open or close Savings Deposit Program account
-Start or change bond allotments
-Change correspondence address
-State income tax exemption test certificate
tabTravel Pay: eFinance, PiPS & DTS 
For eFinance or PiPS access to file vouchers, visit their website here.

For DTS access to file vouchers, visit here.

Users must have CAC cards to access these site.
tabBriefings/Guidance 
tabCivilian Pay 
Civilian Pay appointments can be made with the Ramstein Finance Customer Service office on Thursdays from 9 a.m. to 3 p.m. for 20-minute blocks. To make an appointment e-mail 86cpts.civpay@ramstein.af.mil and provide your first and last name and reason for appointment.
tabFinance Contact Information 
To contact the Ramstein Finance Customer Service office with questions, e-mail them at 86cpts.cs@ramstein.af.mil. The organizational box is able to accept encrypted e-mail.

Include in the e-mail:

- First name
- Last name
- Brief description (if the item is a pay issue, please include current LES)
- SSAN
- Contact number

Please allow up to 72 hours for a reply.

 Inside Ramstein

ima cornerSearch
GeneralImagesVideo
  View All RSS RSS feed

tabFinance links

The Official Web Site of Ramstein Air Base
Site Map      Contact Us     Questions     USA.gov     Security & Policy     No Fear Act     E-publishing