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721 MSS EOSF: Peace of mind

Photo of Airmen sorting through documents

U.S. Air Force Staff Sgt. Landon Wilkerson, 721st Mobility Support Squadron Expeditionary Operations Support Flight supervisor, left, and Tech. Sgt. Jonathan Cissna, 721st MSS EOSF noncommissioned officer in charge, sort through documents in their office at Ramstein Air Base, Germany, Aug 17, 2020. Wilkerson and Cissna are responsible for ensuring Airmen deployed to the 721st MSS are taken care of logistically so they can focus on the mission. (U.S. Air Force photo by Staff Sgt. Devin Boyer)

Photo of Airman

U.S. Air Force Staff Sgt. Landon Wilkerson, 721st Mobility Support Squadron Expeditionary Operations Support Flight supervisor, poses for a photo at Ramstein Air Base, Germany, Aug 17, 2020. Wilkerson is one of two Airmen assigned to the EOSF which provides support for 721st MSS deployers who make up the majority of the squadron. (U.S. Air Force photo by Staff Sgt. Devin Boyer)

Photo of Airman

U.S. Air Force Tech. Sgt. Jonathan Cissna, 721st Mobility Support Squadron Expeditionary Operations Support Flight noncommissioned officer in charge, poses for a photo at Ramstein Air Base, Germany, Aug 17, 2020. Cissna is one of two Airmen assigned to the EOSF which provides support for the 721st MSS deployers who make up the majority of the squadron. (U.S. Air Force photo by Staff Sgt. Devin Boyer)

Photo of Airman assisting another Airman on a computer

U.S. Air Force Tech. Sgt. Jonathan Cissna, 721st Mobility Support Squadron Expeditionary Operations Support Flight noncommissioned officer in charge, back, assists Tech. Sgt. Brian Sanchez, 721st MSS Aircrew Flight Equipment noncommissioned officer in charge, with awards and decorations at Ramstein Air Base, Germany, Aug 17, 2020. Along with providing the 721st MSS Airmen logistical support, the EOSF processes awards and decorations, facilitates responses to unexpected family emergencies and attends to a myriad of additional duties. (U.S. Air Force photo by Staff Sgt. Devin Boyer)

RAMSTEIN AIR BASE, Germany --

When arriving at a new place for the first time, the unfamiliarity can be overwhelming. This is especially true for Airmen who are expected to execute the mission immediately upon arrival.

For the 721st Mobility Support Squadron, a unit whose majority consist of deployed members on a rotation-based tour, a two-man flight acts as a logistical hub for Airmen and gives them a peace of mind while they focus on the mission. This team is known as the Expeditionary Operations Support Flight.

“For all the members deployed to Ramstein in the capacity of (Air Mobility Command), we make sure they can hit the ground running and not have to worry about anything that’s not their job,” said Tech. Sgt. Jonathan Cissna, 721st MSS EOSF noncommissioned officer in charge.

The 721st MSS consists of multiple Air Force specialties which provide support for AMC missions coming through Ramstein. Additionally, the Aeromedical Evacuation team assigned to the squadron provides airlift for patients downrange and returns them to Ramstein to receive the medical attention they need.

Due to the nature of the squadron’s mission and vast network of Airmen, the EOSF is an essential component as they ensure every Airman is taken care of.

“When the Airmen get here and they need to immediately start evacuating people from the desert, protecting airplanes, fixing planes or providing life equipment to the aircrews, they don’t have the time and resource knowledge to make sure they’re logistically ready to go.”

Logistic support includes lodging reservations, rental car accommodations and orienting Airmen with their surroundings and base agencies, but that is not all the team does. They are also responsible for processing awards and decorations, facilitating responses to unexpected family emergencies and attending to a myriad of additional duties.

As one of the few permanently assigned entities in the squadron, the two-man team can fill in the logistical gap and take care of the Airmen so the Airmen can take care of the mission.

“When you’re less stressed out, you’re going to be a lot more efficient at your job and more productive,” said Staff Sgt. Landon Wilkerson, 721st MSS EOSF supervisor.

For jobs like Aeromedical Evacuation and Security Forces Ravens, focus is crucial to mission success. By alleviating the added stressors outside of their official duties, Airmen in these high-impact jobs can continue saving and protecting lives without distraction.

When learning about successful missions out of the squadron, Wilkerson said “It’s nice to know that you’re helping people make a big impact. We’re a small cog in the machine, but essential.”