Finance moves to computer-based processes to reduce customer wait time

  • Published
  • By the 86th Comptroller Squadron
RAMSTEIN AIR BASE, Germany --  In preparation for the 86th Comptroller Squadron's sweeping customer service changes, finance will cease accepting hard-copy travel vouchers beginning April 5.

All manual vouchers will need to be filed through either eFinance or Comptroller Assisted Self-Help Forms Lite. The customer can locate either of these two innovative systems via the updated customer service tab on the finance Sharepoint site at https://ice.usafe.af.mil/sites/86AW/CPTS/fso/default.aspx. This customer service tab will point the customer to the appropriate voucher filing system based on the voucher type.

In a nutshell, eFinance is a form-flow system that can accommodate all manual vouchers that don't fall in the following categories: any type of dependent voucher, supplemental vouchers, emergency leave vouchers and consecutive overseas tour vouchers. CASH Forms Lite can handle those four types of manual vouchers.

CASH Forms Lite, unlike eFinance, is not a routing system but utilizes a guided approach to complete those vouchers and other select military pay documents, resulting in a legible and accurate document ready for signature. These forms must be e-mailed to the customer service inbox at 86cpts.finance@ramstein.af.mil. 

As a reminder, the finance office will close their lobby doors April 12 in favor of a streamlined customer service model that maximizes automation and reduces inefficiencies.

"We are very excited about our new customer service model," said Senior Master Sgt. Barton Randolph, 86th CPTS deputy financial services officer. "We have spent a solid six weeks aggressively preparing for this revolutionary event and can't wait to unveil our new customer service approach to Team Ramstein. Our Sharepoint site is much more customer friendly and allows for straightforward navigation with big captions, color coding, easy to locate forms and other finance related information."

At that time, finance will feature two other customer service avenues that include a limited cashier function and a geographically separated unit/first sergeant hot line. Between the hours of 8 to 10 a.m. each day, finance will be open to customers for cash collections and payments.

Also, there will be a dedicated GSU/First Sergeant hot line available for urgent financial issues that arise and require immediate assistance.

"As outlined in a previous article, the end result of all of these customer service initiatives will be zero wait time in the finance lobby and immediate resolution to your problem via the customer service triage approach and/or a one-on-one appointment with a dedicated finance professional," said Capt. Andrew Wilkins, 86th CPTS financial services officer.