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Immunizations: Taking a shot at AFSO21

A ticket dispenser is mounted outside the immunization section of the clinic in order to increase customer service flow on Ramstein Air Base, Germany, April 16, 2012. As an Air Force Smart Operations of the 21st Century initiative, the implemented changes allow clinic staff to work more efficiently and better serve customers. (U.S. Air Force photo/ Airman 1st Class Caitlin O'Neil-McKeown)

A ticket dispenser is mounted outside the immunization section of the clinic in order to increase customer service flow on Ramstein Air Base, Germany, April 16, 2012. As an Air Force Smart Operations of the 21st Century initiative, the implemented changes allow clinic staff to work more efficiently and better serve customers. (U.S. Air Force photo/ Airman 1st Class Caitlin O'Neil-McKeown)

Staff Sgt. Dawn Samuel, 86th Medical Group, attends the customer service desk in the immunization section of the clinic on Ramstein Air Base, April 16, 2012. As an Air Force Smart Operations of the 21st Century initiative, the implemented changes allow clinic staff to work more efficiently and better serve customers. (U.S. Air Force photo/ Airman 1st Class Caitlin O'Neil-McKeown)

Staff Sgt. Dawn Samuel, 86th Medical Group, attends the customer service desk in the immunization section of the clinic on Ramstein Air Base, April 16, 2012. As an Air Force Smart Operations of the 21st Century initiative, the implemented changes allow clinic staff to work more efficiently and better serve customers. (U.S. Air Force photo/ Airman 1st Class Caitlin O'Neil-McKeown)

Staff Sgt. Glenda Castillo, 86th Medical Basic Life Support Program director, prepares an influenza vaccine in the immunization section of the clinic on Ramstein Air Base, Germany, April 16, 2012. As an Air Force Smart Operations of the 21st Century initiative, the implemented changes allow clinic staff to work more efficiently and better serve customers. (U.S. Air Force photo by Airman 1st Class Caitlin O'Neil-McKeown)

Staff Sgt. Glenda Castillo, 86th Medical Basic Life Support Program director, prepares an influenza vaccine in the immunization section of the clinic on Ramstein Air Base, Germany, April 16, 2012. As an Air Force Smart Operations of the 21st Century initiative, the implemented changes allow clinic staff to work more efficiently and better serve customers. (U.S. Air Force photo by Airman 1st Class Caitlin O'Neil-McKeown)

Staff Sgt. Glenda Castillo, 86th Medical Basic Life Support Program director, distributes an influenza vaccine to a service member in the immunization section of the clinic on Ramstein Air Base, Germany, April 16, 2012. As an Air Force Smart Operations of the 21st Century initiative, the implemented changes allow clinic staff to work more efficiently and better serve customers. (U.S. Air Force photo by Airman 1st Class Caitlin O'Neil-McKeown)

Staff Sgt. Glenda Castillo, 86th Medical Basic Life Support Program director, distributes an influenza vaccine to a service member in the immunization section of the clinic on Ramstein Air Base, Germany, April 16, 2012. As an Air Force Smart Operations of the 21st Century initiative, the implemented changes allow clinic staff to work more efficiently and better serve customers. (U.S. Air Force photo by Airman 1st Class Caitlin O'Neil-McKeown)

RAMSTEIN AIR BASE, Germany -- As an Air Force Smart Operations of the 21st Century initiative, the Immunizations Clinic converted office space into a much needed examination room and added two new workstations to the customer service section.

Servicing the Kaiserslautern Military Community, the clinic provides 28 different types of vaccines and administers over 30,000 vaccinations a year.

By redesigning workspaces and streamlining current processes, the clinic hopes the AFSO21 initiative will improve production timeliness and enhance customer relations.