Comptroller Services Portal
Finance is expanding service while adding transparency to the status of your question! Customer service inquiries for Military, Civilian, and Travel Pay can use the Air Force Comptroller Services Portal (CSP). Customers with questions going forward will be asked to input & submit through CSP.
The site is secure and fully protects Personally Identifiable Information (PII). CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to create a user profile and make any necessary updates (2-3 minute process) before submitting their initial request. Customers can then submit, review, and track their requests anytime, anywhere.
*MS Edge is the preferred browser, followed by Chrome
Walk-ins will be honored from 0900-1200 on Mon, Tues, Thurs, and Fri for the following issues only:
- Advance Rent/Security Deposit
- Debt Repayment (0900-1200): Mon, Tues, and Thurs only
- GSU Personnel for Military/Travel Pay Issues
- OHA Underpayment over 30 Days
- No Pay Status
- Security Deposit Repayment
Wednesdays are reserved for First Sergeants from 0900-1200.
Org boxes are ONLY intended for GSUs and members without us.af.mil emails. Our primary means of electronic communication is through the Comptroller Services Portal (CSP), located at https://usaf.dps.mil/teams/SAFFMCSP/Portal/SitePages/Home.aspx. The CSP allows transfer of PII, so a CAC login is required. If you have not used the CSP before, you will need to create a profile, and instructions are available on the home page under Quick Links.
Email Org Boxes:
Civilian Pay Team: firstname.lastname@example.org
CED Orders/Authorizations: email@example.com
Travel Certification for Invitational, LN, Student Dep, and RAT: firstname.lastname@example.org
Customer Service: email@example.com
Keep in mind:
-Civilian pay issues need to be routed through your Timekeeper
-DTS issues not related to Emergency or Deployment travel need to be routed through your ODTA
-GTCs can be placed in Mission Critical status by your Unit APC to avoid delinquency issues
-Security deposit repayment amounts are calculated using the daily exchange rate so verify amount before ordering money order/cashier’s check
--NO cash will be accepted at this time, personal checks preferred.
-Check MyPers for the latest COVID-19 PCS Entitlement Guidelines