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finance customer service

 

In an effort to eliminate and reduce customer wait times and increase process efficiency, the 86th Comptroller Squadron finance customer service team has implemented new and improved methodology to meet the demanding customer service needs of Team Ramstein and the Kaiserslautern Military Community.

For those new to the KMC, please take a moment to review some of the links and documents provided here to ease your transition to Germany. Much of the information required for newcomers and individuals PCSing can be found through this site, allowing you to accomplish your needs with one less in/outprocessing appointment.

Our commitment

VISION
Develop our Airmen as financial warriors while providing superior customer service.

MISSION
Resource, Support & Deploy

Finance in-processing

FINANCE PCS UPDATE

The Financial Services Flight is introducing a new process for in-processing members.  We will have members schedule an appointment to complete their PCS vouchers at the Ramstein North Side Chapel annex (Bldg. 1201).  This will cover ALL finance in-processing procedures for PCS.  We are not accepting vouchers through eFinance, unless you are assigned to a Geographically Separated Unit (GSU)

FINANCE PCS In-Processing
Location: Ramstein North Chapel in the Annex (Bldg. 1201)

Appointment Days & Times: Mon and Wed 0900-1030 and 1030-1200. You must make an appointment through Appointment Plus to attend.

Appointment Set Up: Appointments will be made via https://booknow.appointment-plus.com/9rm3mcns/. Please have members select “Finance PCS In-Processing”, on the Select Base Agency tab, and “Finance PCS In-Processing” on the Select Base Service tab.

PLEASE ENSURE MEMBERS HAVE THE FOLLOWING:
Items Needed:

  • Any receipts greater than $75
    • Any receipts for lodging and airfare
    • Receipts must be:
      • Itemized
      • In English
      • How it was paid (last 4 of CC number)
      • Member’s name (first and last)
  • DD788 –Scratch and Dent form from VPC
    • This is used for vehicle pick up or drop off
  • Full copy of your orders and amendments (front and back)
  • Memorandums for any delays during this PCS  
  • Letter in lieu of amendments (issued by MPF)
  • GTC Statement (to verify rates but these DO NOT replace actual receipts)
  • Dorm Resident BAS Certification (only for Airman living in the dorm)
  • Any delayed rotator (old tickets, new tickets, MFR from the PAX terminal)

Standard Payments:

  • Travel per diem, lodging, and mileage
  • Dislocation Allowance (DLA)
  • Charges any leave taken during your PCS or Recruiter Assistance Program (RAP) leave (MFR required)
  • Split disbursement to pay GTC charges
  • Cost of Living Allowance (COLA)
  • Overseas Housing Allowance (OHA) (once completed with Housing Office)

Vouchers do not pay for:

  • TLA from a previous overseas base must be filed at the previous base’s Housing Office. TLA will be paid in your normal paycheck and will be reflected on your LES.
  • Reimbursement for shipping boxes: Please go through TMO first, then send us an email at 86cpts.cs@us.af.mil. This does not get claimed on your voucher.
  • Food or Gas is paid in mileage and per diem. Do not claim this unless a rental car is authorized at a TDY

IF ANYTHING IS MISSING, MEMBERS WILL BE RESCHEDULED FOR ANOTHER DATE WITH A LIST OF ALL MISSING DOCUMENTS!

Before entering the building, all COVID procedures will be followed. All members will wear a face mask, use hand sanitizer, and answer a pre-screening questionnaire.

If you have members who are about to be delinquent on their GTC, please put them in mission critical status. Also please assist us in identifying members of your unit who have not been able to in-process yet.

FINANCE FAQ

For Ramstein-specific finance frequently asked questions, click here.
Please visit the Virtual Finance home page to access over 1,000 finance FAQs and other finance related information.

military pay

For military pay issues, visit the myPay Website at https://mypay.dfas.mil/mypay.aspx. Issues that can be resolved include:

 -View current/ prior month LES
 -Change military pay direct deposit
 -Start, stop or change allotments
 -Start, stop or change TSP
 -Open or close Savings Deposit Program account
 -Start or change bond allotments
 -Change correspondence address
 -State income tax exemption test certificate

Travel pay

For DTS access to file vouchers, visit here.
Student Dependent Travel Voucher Guidance

BAH revalidation

All Airmen with dependents will be required to recertify their dependency status upon arrival to Ramstein Air Base. During this AF-wide BAH recertification, it's required that you bring your back-up documentation (marriage certificate, birth certificate, etc) with you during in-processing so that you can present it to base-level Finance for recertification. Copies of certificates are authorized.

finance resources

Below is a link to the Financial Services Knowledge Base (FSKB). This is a data base that answers a majority of general finance questions

FSKB includes the following information:  

  • Allotments
  • Debts
  • Separations & Retirements
  • Taxes
  • PCS
  • Military Pay & Allowances
  • Special & Incentive Pay
  • Deployments & TDYs

 

Please see the following link and steps below for access:

https://fmkb.cx.usd.oraclecloud.com/app/login/redirect/home

Instructions:

  1. Click the “Create Account” button on the homepage of FSKB
  2. Fill out the required information for access and follow the necessary steps
  3. CAC Login should be supported for future login use
  4. Click on the answers tab and type any keywords to find applicable answers
  5. Click on the instant advise tab to see an overview of a specific topic
  6. Answers that are provided are detailed and include specific regulations

*Please be aware that some information is outdated, but the majority of information is still accurate and applicable

Finance Contact Info

Comptroller Services Portal

Finance is expanding service while adding transparency to the status of your question! Customer service inquiries for Military, Civilian, and Travel Pay can use the Air Force Comptroller Services Portal (CSP). Customers with questions going forward will be asked to input & submit through CSP.

https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx

The site is secure and fully protects Personally Identifiable Information (PII). CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to create a user profile and make any necessary updates (2-3 minute process) before submitting their initial request. Customers can then submit, review, and track their requests anytime, anywhere.

*MS Edge is the preferred browser, followed by Chrome 

Appointments/Walk-ins

Appointments for PCS In-Processing and Retirements/Separations briefings must be scheduled via Appointment Plus: https://booknow.appointment-plus.com/9rm3mcns/. 

Walk-ins will be honored for the following issues only:

  • Advance Rent/Security Deposit
  • Debt Repayment (0900-1200)
  • GSU Personnel for Military/Travel Pay Issues
  • OHA Underpayment over 30 Days
  • No Pay Status
  • Security Deposit Repayment

Wednesdays are reserved for First Sergeants from 0900-1500.

Org Boxes

Org boxes are ONLY intended for GSUs and members without us.af.mil emails. Our primary means of electronic communication is through the Comptroller Services Portal (CSP), located at https://usaf.dps.mil/teams/SAFFMCSP/Portal/SitePages/Home.aspx.  The CSP allows transfer of PII, so a CAC login is required.  If you have not used the CSP before, you will need to create a profile, and instructions are available on the home page under Quick Links.

Email Org Boxes:
Civilian Pay Team:  86cpts.civ.pay@us.af.mil
CED Orders/Authorizations:  86cpts.fmai@us.af.mil
Travel Certification for Invitational, LN, Student Dep, and RAT:  86cpts.1610certification@us.af.mil
Customer Service:  86cpts.cs@us.af.mil

Keep in mind:
-Civilian pay issues need to be routed through your Timekeeper
-DTS issues not related to Emergency or Deployment travel need to be routed through your ODTA
-GTCs can be placed in Mission Critical status by your Unit APC to avoid delinquency issues
-Security deposit repayment amounts are calculated using the daily exchange rate so verify amount before ordering money order/cashier’s check
--NO cash will be accepted at this time, personal checks preferred.
-Check MyPers for the latest COVID-19 PCS Entitlement Guidelines

civilian pay

Civilian Pay may answer inquiries through the Customer Service Portal. Civilian Pay can be contacted at 86cpts.civ.pay@us.af.mil for members without access to CSP