In an effort to eliminate and reduce customer wait times and increase process efficiency, the 86th Comptroller Squadron finance customer service team has implemented new and improved methodology to meet the demanding customer service needs of Team Ramstein and the Kaiserslautern Military Community.
For those new to the KMC, please take a moment to review some of the links and documents provided here to ease your transition to Germany. Much of the information required for newcomers and individuals PCSing can be found through this site, allowing you to accomplish your needs with one less in/outprocessing appointment.
Develop our Airmen as financial warriors while providing superior customer service.
Resource, Support & Deploy
FINANCE PCS UPDATE
The Financial Services Flight is introducing a new process for in-processing members. We will have members schedule an appointment to complete their PCS vouchers at the Ramstein North Side Chapel annex (Bldg. 1201). This will cover ALL finance in-processing procedures for PCS. We are not accepting vouchers through eFinance, unless you are assigned to a Geographically Separated Unit (GSU).
FINANCE PCS In-Processing
Location: Ramstein North Chapel in the Annex (Bldg. 1201)
Appointment Days & Times: Mon and Wed 0900-1030 and 1030-1200. You must make an appointment through Appointment Plus to attend.
Appointment Set Up: Appointments will be made via https://booknow.appointment-plus.com/9rm3mcns/. Please have members select “Finance PCS In-Processing”, on the Select Base Agency tab, and “Finance PCS In-Processing” on the Select Base Service tab.
PLEASE ENSURE MEMBERS HAVE THE FOLLOWING:
Vouchers do not pay for:
IF ANYTHING IS MISSING, MEMBERS WILL BE RESCHEDULED FOR ANOTHER DATE WITH A LIST OF ALL MISSING DOCUMENTS!
Before entering the building, all COVID procedures will be followed. All members will wear a face mask, use hand sanitizer, and answer a pre-screening questionnaire.
If you have members who are about to be delinquent on their GTC, please put them in mission critical status. Also please assist us in identifying members of your unit who have not been able to in-process yet.
For Ramstein-specific finance frequently asked questions, click here.
Please visit the Virtual Finance home page to access over 1,000 finance FAQs and other finance related information.
For military pay issues, visit the myPay Website at https://mypay.dfas.mil/mypay.aspx. Issues that can be resolved include:
-View current/ prior month LES
-Change military pay direct deposit
-Start, stop or change allotments
-Start, stop or change TSP
-Open or close Savings Deposit Program account
-Start or change bond allotments
-Change correspondence address
-State income tax exemption test certificate
For DTS access to file vouchers, visit here.
Student Dependent Travel Voucher Guidance
All Airmen with dependents will be required to recertify their dependency status upon arrival to Ramstein Air Base. During this AF-wide BAH recertification, it's required that you bring your back-up documentation (marriage certificate, birth certificate, etc) with you during in-processing so that you can present it to base-level Finance for recertification. Copies of certificates are authorized.
Below is a link to the Financial Services Knowledge Base (FSKB). This is a data base that answers a majority of general finance questions
FSKB includes the following information:
Please see the following link and steps below for access:
*Please be aware that some information is outdated, but the majority of information is still accurate and applicable
Comptroller Services Portal
Finance is expanding service while adding transparency to the status of your question! Customer service inquiries for Military, Civilian, and Travel Pay can use the Air Force Comptroller Services Portal (CSP). Customers with questions going forward will be asked to input & submit through CSP.
The site is secure and fully protects Personally Identifiable Information (PII). CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to create a user profile and make any necessary updates (2-3 minute process) before submitting their initial request. Customers can then submit, review, and track their requests anytime, anywhere.
*MS Edge is the preferred browser, followed by Chrome
Appointments for PCS In-Processing and Retirements/Separations briefings must be scheduled via Appointment Plus: https://booknow.appointment-plus.com/9rm3mcns/.
Walk-ins will be honored for the following issues only:
Wednesdays are reserved for First Sergeants from 0900-1500.
Org boxes are ONLY intended for GSUs and members without us.af.mil emails. Our primary means of electronic communication is through the Comptroller Services Portal (CSP), located at https://usaf.dps.mil/teams/SAFFMCSP/Portal/SitePages/Home.aspx. The CSP allows transfer of PII, so a CAC login is required. If you have not used the CSP before, you will need to create a profile, and instructions are available on the home page under Quick Links.
Email Org Boxes:
Civilian Pay Team: firstname.lastname@example.org
CED Orders/Authorizations: email@example.com
Travel Certification for Invitational, LN, Student Dep, and RAT: firstname.lastname@example.org
Customer Service: email@example.com
Keep in mind:
-Civilian pay issues need to be routed through your Timekeeper
-DTS issues not related to Emergency or Deployment travel need to be routed through your ODTA
-GTCs can be placed in Mission Critical status by your Unit APC to avoid delinquency issues
-Security deposit repayment amounts are calculated using the daily exchange rate so verify amount before ordering money order/cashier’s check
--NO cash will be accepted at this time, personal checks preferred.
-Check MyPers for the latest COVID-19 PCS Entitlement Guidelines
Civilian Pay may answer inquiries through the Customer Service Portal. Civilian Pay can be contacted at firstname.lastname@example.org for members without access to CSP
DD 2560 Advance Pay
DD 2560 Advance Pay Guide
Overseas Housing Allowance Advance
AF Form 1039 Advance Housing Allowance Guide
1. Finance pre-deployment briefing
2. Finance PCS Out-Processing Guide
3. Finance retirement/separation briefing
4. Finance In-Processing
COT-IPCOT-RAT Travel Voucher Guidance
DD 1351-2 Travel Voucher
DD 1351-2c Travel Voucher Continued
Missing or Lost Receipt
SF 1199A Direct Deposit Change
Overseas Housing Allowance
Per Diem Rates
Government Travel Card