In an effort to eliminate and reduce customer wait times and increase process efficiency, the 86th Comptroller Squadron finance customer service team has implemented new and improved methodology to meet the demanding customer service needs of Team Ramstein and the Kaiserslautern Military Community.
For those new to the KMC, please take a moment to review some of the links and documents provided here to ease your transition to Germany. Much of the information required for newcomers and individuals PCSing can be found through this site, allowing you to accomplish your needs with one less in/outprocessing appointment.
Develop our Airmen as financial warriors while providing superior customer service.
Resource, Support & Deploy
FINANCE PCS UPDATE
Starting 16 August 2021, all PCS in-processing will be performed in person at building 2108 on Ramstein Air Base. Briefings will be held at 1400 every Monday, Tuesday, Thursday, and Friday, excluding federal holidays and family days. Members stationed at GSUs outside the KMC area will still utilize e-Finance.
It is mandatory that members schedule an appointment within 5 working days of arrival. Appointments must be booked by scanning the QR code below and selecting an available briefing date.
PLEASE ENSURE MEMBERS BRING THE FOLLOWING:
Vouchers do not pay for:
For Ramstein-specific finance frequently asked questions, click here.
Please visit the Virtual Finance home page to access over 1,000 finance FAQs and other finance related information.
Retirements and Separations: Members must attend a mandatory briefing prior to retiring or separating. Briefings are available every Tuesday and Thursday at 1400 in building 2108 (not including federal holidays and family days). Members must bring a copy of their orders to the briefing.
Members stationed in the KMC area must bring their OHA/TLA documents certified by the housing office to building 2108 from 0900-1200 on Monday, Tuesday, Thursday, or Friday (with the exception of federal holidays and family days).
Members stationed at geographically separated units outside the KMC area may submit documents through the Comptroller Services Portal (CSP). If unable to utilize CSP due to network incompatibility, members may submit through the firstname.lastname@example.org org box. If your location does not have a housing office, the nearest embassy must be utilized to certify your TLA and/or rental agreement/lease.
For military pay issues, visit the myPay Website at https://mypay.dfas.mil/mypay.aspx. Issues that can be resolved include:
-View current/ prior month LES
-Change military pay direct deposit
-Start, stop or change allotments
-Start, stop or change TSP
-Open or close Savings Deposit Program account
-Start or change bond allotments
-Change correspondence address
-State income tax exemption test certificate
For DTS access to file vouchers, visit here.
Student Dependent Travel Voucher Guidance
All Airmen with dependents will be required to recertify their dependency status upon arrival to Ramstein Air Base. During this AF-wide BAH recertification, it's required that you bring your back-up documentation (marriage certificate, birth certificate, etc) with you during in-processing so that you can present it to base-level Finance for recertification. Copies of certificates are authorized.
Below is a link to the Financial Services Knowledge Base (FSKB). This is a data base that answers a majority of general finance questions
FSKB includes the following information:
Please see the following link and steps below for access:
*Please be aware that some information is outdated, but the majority of information is still accurate and applicable
Comptroller Services Portal
Finance is expanding service while adding transparency to the status of your question! Customer service inquiries for Military, Civilian, and Travel Pay can use the Air Force Comptroller Services Portal (CSP). Customers with questions going forward will be asked to input & submit through CSP.
The site is secure and fully protects Personally Identifiable Information (PII). CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to create a user profile and make any necessary updates (2-3 minute process) before submitting their initial request. Customers can then submit, review, and track their requests anytime, anywhere.
*MS Edge is the preferred browser, followed by Chrome
Walk-ins will be honored from 0900-1300 on Mon, Tues, Thurs, and Fri for the following issues only:
Wednesdays are reserved for First Sergeants from 0900-1100.
Org boxes are ONLY intended for GSUs and members without us.af.mil emails. Our primary means of electronic communication is through the Comptroller Services Portal (CSP), located at https://usaf.dps.mil/teams/SAFFMCSP/Portal/SitePages/Home.aspx. The CSP allows transfer of PII, so a CAC login is required. If you have not used the CSP before, you will need to create a profile, and instructions are available on the home page under Quick Links.
Email Org Boxes:
Civilian Pay Team: email@example.com
CED Orders/Authorizations: firstname.lastname@example.org
Travel Certification for Invitational, LN, Student Dep, and RAT: email@example.com
Customer Service: firstname.lastname@example.org
Keep in mind:
-Civilian pay issues need to be routed through your Timekeeper
-DTS issues not related to Emergency or Deployment travel need to be routed through your ODTA
-GTCs can be placed in Mission Critical status by your Unit APC to avoid delinquency issues
-Security deposit repayment amounts are calculated using the daily exchange rate so verify amount before ordering money order/cashier’s check
--NO cash will be accepted at this time, personal checks preferred.
-Check MyPers for the latest COVID-19 PCS Entitlement Guidelines
Civilian Pay may answer inquiries through the Customer Service Portal. Civilian Pay can be contacted at email@example.com for members without access to CSP
DD 2560 Advance Pay
DD 2560 Advance Pay Guide
Overseas Housing Allowance Advance
AF Form 1039 Advance Housing Allowance Guide
1. Finance pre-deployment briefing
2. Finance PCS Out-Processing Guide
3. Finance retirement/separation briefing
4. Finance In-Processing
COT-IPCOT-RAT Travel Voucher Guidance
DD 1351-2 Travel Voucher
DD 1351-2c Travel Voucher Continued
Missing or Lost Receipt
SF 1199A Direct Deposit Change
Overseas Housing Allowance
Per Diem Rates
Government Travel Card