Individuals who test positive for COVID-19 must fill out the COVID-19 Contact Trace Form.  Individuals will email this form to the emails at the top right of the form once completed. Please have the Subject line of the email be “Last Name, First Name (or Family) Contact Trace Form”. This form should be completed within the hour that a member is notified that they are positive. If multiple family members are positive, please fill out one form per positive family member. Read all instructions on the form and complete in its entirety.

Once the form is completed and sent to the emails listed, please continue to isolate. Members can release themselves once they complete the full isolation period and do not continue exhibiting symptoms.  If symptoms persist please contact the Medical Appointment line at DSN 479-2273 or commercial 06371-46-2273. Please utilize the COVID-19 exposure flowchart.

Please keep in mind: A close contact is considered to be any individual who has been within 6 feet of the positive person for 15 minutes or more within the 2 days prior to either date tested or the onset of symptoms.

Please note: Public Health will no longer send notices of isolation and release memorandums due to the easing of restrictions and personal responsibility of members. A confirmed positive COVID-19 test via an official test center (Antigen or PCR test) designates a member’s responsibility to follow all COVID-19 isolation protocols. However, if a release from isolation memorandum is required for official travel and PCS reimbursements, please send a request to the Public Health org box at usaf.ramstein.86-mdg.mbx.omrs-epidemiology@mail.mil

COVID-19 Exposure Flowchart

The COVID-19 exposure flowchart contains guidance the KMC will follow when exposed to a confirmed COVID case or close contact. The flowchart illustrates steps when an individual is confirmed to have COVID or identified as a Close Contact by Public Health. Close Contacts are further broken out by those who are vaccinated and those who are not vaccinated for additional clarity. 

Updated Dec. 10, 2021

• As a precautionary measure, several facilities on base have adjusted hours and operations until further notice.
• An updated list of force support operations can be found here.
• Available food services can be found here.

---

Public Affairs Studio

Open by appointment only. To schedule an Official Photo for biography, application or award package, please click here.

---

Ramstein Visitor Control Center

Open 7 days a week from 6 a.m. – 6 p.m.

Services include:

• Contractor/Visitor Passes
• CAC/IACS Registration
• Forgotten ID
• NATO Pre-Notification

These services and/or hours of operation are subject to change at the direction of the 86 AW/CC. For questions, please call the VCC at DSN 480-5775 or commercial 06371-47-5775.

---

TMO Personal Property

Due to the current COVID 19 situation, the Personal Property Processing Office located in Bldg. 2106 RM 211 Ramstein AB offers walk-in service for a limited amount of customers Mon.-Fri. from 7:30 a.m. to 12 p.m. 

In order to start the process to schedule household goods pick up, customers should follow the guidance in their virtual out-processing checklist or visit our HHG factsheet link:

https://www.ramstein.af.mil/About/Fact-Sheets/Display/Article/774938/household-goods-outbound/

After completing the self-counseling in www.move.mil, customers should e-mail DD1299 and orders to the PPPO org box: 86lrs.lgrdppo@us.af.mil. A counselor will contact them within 3-5 business days.

In order to avoid any delays, customers should include a good phone contact (work or personal cell phone) and personal e-mail if possible -OR- visit the office during walk-in hours with a copy of your DD Form 1299 and orders.

In case of any questions/concerns, our office can be contacted at DSN 480-2163/5509 or commercial: 06371-47-2163/5509 Mon. – Fri. from 7:30 a.m. – 4:30 p.m.

---

Ramstein Legal Office

Mon. – Fri.: 8:30 a.m. – 4:30 p.m.
Walk-in Services* Mon. – Fri.: 8:30 a.m. – 12 p.m.
*Fewer than 3 notaries or Power of Attorney

 *4+ notaries, closing documents, and 4+ POAs require an appointment. All POAs require ticket numbers that can be attained from https://www.aflegalassistance.law.af.mil. Please call 480-5912/5911 or email  86aw.jac.legalassistance@us.af.mil to schedule an appointment with the legal office. In the event phone lines are busy, please leave a voicemail.

---

Military Personnel Flight

For detailed information on each Military Personnel Flight COVID-19 Functions, please click here.
For further information pertaining to Passports and ID Cards, click here.

• CAC appointments are only for expired and expiring cards within 30 days, and Initial Issue CACs. To schedule your appointment visit https://booknow.appointment-plus.com/y7jgzct0/
• Dependent ID Card renewals are requested on-line. Please click here for instructions.
• We will continue to serve members with prior coordination who are picking up dependent ID cards, need a CAC unblock, or had a Lost/Stolen CAC.

---

VAT Office

The VAT Office is open by appointment only*. To schedule an appointment, customers should sign up via Appointment Plus. For questions call DSN 480-5309. The VAT office is currently unable to accept payments in the form of cash/check; they can only accept Visa, Mastercard, or American Express credit/debit cards.

*Personnel new to Ramstein purchasing VAT forms for the first time do not require an appointment. These customers can walk-in Monday - Friday 9 - 11 a.m. and 1 - 3 p.m. to purchase their initial set of forms.

---

German-American Community Office

Available to assist personnel with questions via phone 0631-363-3010 or email info@gaco-kl.de. For in-person assistance, visitors should sign in at the side entrance.

---

Ramstein & Vogelweh Libraries

Click here for information about current library operations.

---

Ramstein Chapel Services

Days of Operation:  Mon. – Fri.
Working Hours: 7:30 a.m. – 4:30 p.m.
A duty chaplain is available for walk-ins during working hours and an on call chaplain for weekends.

All religious services offered at RAB chapels (North Chapel, South Chapel, Vogelweh Chapel and Kapaun Chapel) are operating under “3G” rules until further notice.  This requires attendees of RAB religious services to be ‘Vaccinated or Recovered or Tested.' The Chapel will also continue an onsite religious service registration log (to aid Public Health with contact tracing) and social distancing (space between individuals and space between families).  Additionally, masks will be worn throughout each religious service, except for children 6 years or younger. For any questions, feel free to contact North Chapel at 480-6814. 

---

USAREUR Licensing Office

The Ramstein USAREUR Licensing Office will operate as follows:

• Support is available by appointment only.
• To schedule an appointment please use the 86th Airlift Wing Appointment Scheduling Program (Appointment Plus)

---

Vehicle Inspection at Kapaun AB
Days of Operation: By Appointment only Monday – Friday from 7 - 11:30 a.m. and 12:30 - 3:30 p.m. (7 - 11:30 a.m. on the last duty day of the month)

All safety service inspections, including inspections for new vehicle registrations, inspections for registration renewals, and re-inspections for previously failed vehicles require an appointment. Members without an appointment can be seen on a space available basis by using the standby line.

Personnel must wear a mask while at the inspection station.

For questions regarding inspections, please contact 86 Vehicle Readiness Squadron at DSN: 489-6400 or COMM: 0631-536-6400.

---

Vehicle Registration at Kapaun AB

Days of Operation: Monday – Friday (closed 11 a.m. – 12 p.m. for lunch)

Walk-In Hours: 7 – 10 a.m.

Appointment Hours: 12 – 3 p.m. (Booked via AppointmentPlus).

Substation/Bldg #2807: Operations will not change. **WALK-IN ONLY** 7 a.m. – 3 p.m. (11 a.m. –12 p.m., closed for lunch)

If you need to clear a suspense for a new vehicle purchased, please scan & send those documents (front and back) to our organization box.

For questions regarding shipping appointments or picking up vehicles from International Auto Logistics (IAL), please contact IAL at DSN: 489-7750 or COMM: 0631-536-7750. Web Address: www.PCSmyPOV.com

For questions on required documents that you will need in order to complete any transaction, our pamphlet is located here under “Checklist”.

 

---

Ramstein Passenger Travel and SATO Office

Passenger Travel and SATO office is temporarily teleworking and can be reached at the following temporary numbers until further notice: DSN 480-5338/3966

For the most efficient service, please send your completed Port Call Request form and orders to 435lrs.lgrtp@us.af.mil   

All commercial travel will be forward to the San Antonio call center.

Germany: 800-826-8960
USA: 866-576-4635

For all Emergency Leave, please contact your First Sergeant for assistance.

---

Postal Operations: Northside, Southside and Kapaun Post Offices

For any questions or concerns please contact our Postal Customer Service Section at DSN: 480-7857 or by email at 786FSS.postal.service.1@us.af.mil.

Those who are immune-compromised or live with a family member who is immune-compromised can set up private appointments through their Post Office’s Customer Service for mail pick-up once per week.

Customer Service Org Boxes for special requirements:

• Northside Post Office: 86cs.postal.service.1@us.af.mil
• Southside Post Office: southside.postal@us.af.mil
• Kapaun Post Office: 86cs.kapauncustomerservice@us.af.mil

---

Civilian Personnel Office/NAF HR Office

No walk-ins. Customers are requested to email or call. Appointments will be set when necessary.

• US CPO: 480-5850
• LN CPO: 480-7153
• NAF HRO: 480-2672

---

86 CPTS (Finance)

Comptroller Services Portal

Finance is expanding service while adding transparency to the status of your question! Customer service inquiries for Military, Civilian, and Travel Pay can use the Air Force Comptroller Services Portal (CSP). Customers with questions going forward will be asked to input & submit through CSP.

https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx

The site is secure and fully protects Personally Identifiable Information (PII). CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to create a user profile and make any necessary updates (2-3 minute process) before submitting their initial request. Customers can then submit, review, and track their requests anytime, anywhere.

*MS Edge is the preferred browser, followed by Chrome 

Appointments/Walk-ins

Appointments for Retirements/Separations briefings must be scheduled via Appointment Plus: https://booknow.appointment-plus.com/9rm3mcns/. 

Walk-ins will be honored for the following issues only:

• Advance Rent/Security Deposit
• Debt Repayment (0900-1200)
• GSU Personnel for Military/Travel Pay Issues
• OHA Underpayment over 30 Days
• No Pay Status
• Security Deposit Repayment

Wednesdays are reserved for First Sergeants from 0900-1500.

Org Boxes

Org boxes are ONLY intended for GSUs and members without us.af.mil emails. Our primary means of electronic communication is through the Comptroller Services Portal (CSP), located at https://usaf.dps.mil/teams/SAFFMCSP/Portal/SitePages/Home.aspx.  The CSP allows transfer of PII, so a CAC login is required.  If you have not used the CSP before, you will need to create a profile, and instructions are available on the home page under Quick Links.

Email Org Boxes:
Civilian Pay Team:  86cpts.civ.pay@us.af.mil
CED Orders/Authorizations:  86cpts.fmai@us.af.mil
Travel Certification for Invitational, LN, Student Dep, and RAT:  86cpts.1610certification@us.af.mil
Customer Service:  86cpts.cs@us.af.mil

Finance PCS Update

In order to mitigate the spread of COVID-19, the 86^th Comptroller Squadron is transitioning to a virtual platform for PCS In-Processing. 

Starting Mar. 1, all members will in-process with finance through e-Finance.  E-Finance is an Air Force tool available through the Air Force Portal. It allows members to submit travel vouchers directly to the Comptroller Squadron for review. 

This shift to e-Finance will eliminate the need for appointments and reduce wait times by allowing members to file their travel vouchers at any time from any location, as long as they have a computer with a CAC reader.

A comprehensive e-Finance user guide is available on the home page of the Comptroller Services Portal under "knowledge articles".  It is also available on the e-Finance website.  To access the user guide from the website, click “PCS” in the top right-hand corner of the website.  After you begin creating your voucher, the guide is available under the “Briefings” hyperlink.

---

86 AW Retiree Activities Office (RAO)

The RAO has moved to Bldg. 2118, ground floor, room 138. In-person visits/appointments are limited at this time. 
Contact: 06371-47-5486 & 86aw.rao@us.af.mil 

---

Dining Facilities (DFAC) *Take-Out Only*

LBH (Kapaun)
Open to All DOD ID card holders, to include dependents and members of foreign governments, are welcome to get food from the LBH. Only USD cash is accepted.

Mon-Fri
Breakfast: 6-8 a.m. (weekends & family/holidays 7-8:30 a.m.)
Lunch: 11 a.m.-1 p.m.
Dinner: 4:30-6 p.m., weekend/holiday/family day
Brunch: 8 a.m.-1 p.m.

Jawbone Flight Kitchen (Ramstein):

Boxed meals available 24/7; hot meals served
Mon-Sun
Breakfast: 6-8 a.m.
Lunch: 11 a.m.-1 p.m.
Dinner: 5-7 p.m.
Midnight meal: 11 p.m.-1 a.m..

07/27/2022

Please wear a mask when you visit the 86th Medical Group. Masks continue to be required in all healthcare and clinical facilities.

 

The 86th MDG clinic hours of operation:

Monday - Friday: 0730 - 1630

Family Days: 0730 - 1130

The clinic is closed every second Tuesday of the month, 0930 - 1630, for training day

The main appointment line (DSN: 479-2273 / Commercial: 06371-64-2273) is available Monday - Friday, 0700 - 1600

 

Ramstein MDG Pharmacy, building 2114 (north side entrance), hours of operation:

Monday - Friday 0730 - 1630

Closed on all family days and holidays

 

KMCC Satellite Pharmacy (2nd floor) hours of operation:

Tuesday - Friday 1000 - 1800

Saturday 1200 - 1600

Open on all family days

New prescriptions can be activated by calling 06371-46-2541 (DSN: 479-2541). Please call in refills to the automated refill line at 06371-86-5601, or through TRICARE online.

 

If you are experiencing any cold, cough, or allergy symptoms, and are between the age of 16 - 65, you can visit the Cold, Cough, and Allergy Walk-In Clinic for evaluation and medications between 0800 – 1000 Monday - Friday at Building 2123 (Southside 86 MDG Parking Lot/behind COVID test center). No appointment required.

For the most up-to-date information, patients can refer to the Ramstein Clinic Services and Visitor’s Guide posted on the AFMS - Ramstein 86th Medical Group Facebook page, or contact the main appointment line (DSN: 479-2273 /Commercial: 06371-64-2273)

Symptoms

For the latest information about signs and symptoms of COVID-19, please visit the Centers for Disease Control and Prevention website here.

Click here to learn how you can protect yourself and others from the virus.

Updated 10/26/2021

For medical assistance, refer to the following

1)  If, within the last 14 days, you had close contact with a suspected or confirmed case of the coronavirus AND
2)  You are experiencing a cough or mild shortness of breath, AND
3)  You have a fever or are feeling feverish, STAY HOME -- DO NOT GO TO THE HOSPITAL please FOLLOW STEP 4 or STEP 5.
4)  Ramstein TRICARE beneficiaries should call the Ramstein Appointment Line at 479-2273 (06371-46-2273) or the Nurse Advice Line (NAL) at one of the following toll-free numbers based on your location:

- Belgium: 0800-81933
- Germany: 0800-071-3516
- Greece: 00-800-4414-1013
- Italy: 800-979721
- Spain: 900-82-2740
- Turkey: 00-800-44-882-5287
- UK: 0800-028-3263

*** To access the Nurse Advice Line from a cell phone in Europe you must first call your clinic appointment line and choose the option for the Nurse Advice Line.***

5)  Non-Ramstein TRICARE beneficiaries should contact their primary care provider for advice.

If your symptoms are severe and/or you are experiencing significant shortness of breath, please call 1-1-2 instead of contacting the COVID line or the NAL.

 

As of June 18, 2020, Air Force installations in the Kaiserslautern Military Community are operating in Health Protection Condition Bravo.