In an effort to eliminate and reduce customer wait times and increase process efficiency, the 86th Comptroller Squadron finance customer service team has implemented new and improved methodology to meet the demanding customer service needs of Team Ramstein and the of 57,000 members of the Kaiserslautern Military Community.
For those new to the KMC, please take a moment to review some of the links and documents provided here to ease your transition to Germany. Much of the information required for newcomers and individuals PCSing can be found through this site, as well as the internal 86th CPTS SharePoint site, allowing you to accomplish your needs with one less in/outprocessing appointment.
Develop our Airmen as financial warriors while providing superior customer service.
Resource, Support & Deploy
FINANCE PCS UPDATE
The Financial Services Flight is introducing a new process for in-processing members. We will have members schedule an appointment to complete their PCS vouchers at the 86 CPTS Bldg 2108. This will cover ALL finance in-processing procedures to include supplemental vouchers for PCS. We will no longer be using or accepting vouchers through eFinance. We have been contacting members directly who have submitted through eFinance to help clear out their vouchers, but please inform your members to follow the process below:
FINANCE PCS In-Processing
Location: 86 CPTS Bldg 2108, Enter through front lobby doors
Appointment Days & Times: Mon, Tues, Thurs, 0900-1500. Appointments will start at 0900 and will be hourly blocks. We will service 5 customers per hour until 1500. No appointments will be available from 1200-1300.
Appointment Set Up: Appointments will be made via https://booknow.appointment-plus.com/9rm3mcns/. Please have members select “Finance PCS In-Processing”, on the Select Base Agency tab, and “Finance PCS In-Processing” on the Select Base Service tab.
PLEASE ENSURE MEMBERS HAVE THE FOLLOWING:
Vouchers do not pay for:
IF ANYTHING IS MISSING, MEMBERS WILL BE RESCHEDULED FOR ANOTHER DATE WITH A LIST OF ALL MISSING DOCUMENTS!
Before entering the building, all COVID procedures will be followed. All members will wear a face mask, use hand sanitizer, and answer a pre-screening questionnaire.
If you have members who are about to be delinquent on their GTC, please put them in mission critical status. Also please assist us in identifying members of your unit who have not been able to in-process yet.
If you have any questions, please email MSgt Jacquese Small at firstname.lastname@example.org or MSgt Allen Williams at email@example.com
For Ramstein-specific finance frequently asked questions, click here.
Please visit the Virtual Finance home page to access over 1,000 finance FAQs and other finance related information.
For military pay issues, visit the myPay Website at https://mypay.dfas.mil/mypay.aspx. Issues that can be resolved include:
-View current/ prior month LES
-Change military pay direct deposit
-Start, stop or change allotments
-Start, stop or change TSP
-Open or close Savings Deposit Program account
-Start or change bond allotments
-Change correspondence address
-State income tax exemption test certificate
For DTS access to file vouchers, visit here.
Student Dependent Travel Voucher Guidance
Below is a link to the Financial Services Knowledge Base (FSKB). This is a data base that answers a majority of general finance questions
FSKB includes the following information:
Please see the following link and steps below for access:
*Please be aware that some information is outdated, but the majority of information is still accurate and applicable
Hours - (No Walk-Ins; Masks Required)
Monday & Friday 0900-1500
Tuesday & Thursday 0900-1500
Appointments can be scheduled on the AF Connect mobile app (Ramstein Air Base) via Appointment Plus or see below to email our POCs
Location: Ramstein Air Base
Select Base Agency: 86 CPTS
Email Org Boxes:
Civilian Pay Team: firstname.lastname@example.org
CED Orders/Authorizations: email@example.com
Travel Certification for Invitational, LN, Student Dep, and RAT: firstname.lastname@example.org
DTS Help Desk (for all others not specified): email@example.com
Debt Management Team (Military Pay Debts): 86CPTS.FMF.DebtManagement@us.af.mil
Customer Service: firstname.lastname@example.org
Keep in mind:
-Civilian pay issues need to be routed through your Timekeeper
-DTS issues not related to Emergency or Deployment travel need to be routed through your ODTA
-GTCs can be placed in Mission Critical status by your Unit APC to avoid delinquency issues
-Security deposit repayment amounts are calculated using the daily exchange rate so verify amount before ordering money order/cashier’s check
--NO cash will be accepted at this time, personal checks preferred.
-Check MyPers for the latest COVID-19 PCS Entitlement Guidelines
Civilian Pay offers appointments to Timekeepers and Certifiers ONLY during customer service hours under FINANCE CONTACT INFO. Book appointment on Appointment Plus. Civilian Pay can be contacted at email@example.com.
1. Finance pre-deployment briefing
2. Finance PCS Out-Processing Guide
3. Finance retirement/separation briefing
4. Finance In-Processing