In an effort to eliminate and reduce customer wait times and increase process efficiency, the 86th Comptroller Squadron finance customer service team has implemented new and improved methodology to meet the demanding customer service needs of Team Ramstein and the of 57,000 members of the Kaiserslautern Military Community.
For those new to the KMC, please take a moment to review some of the links and documents provided here to ease your transition to Germany. Much of the information required for newcomers and individuals PCSing can be found through this site, as well as the internal 86th CPTS SharePoint site, allowing you to accomplish your needs with one less in/outprocessing appointment.
Trusted professional advisors funding the fight, supporting our Airmen and ready to deploy at any time, to any place in the world.
Resource, Support & Deploy
For Ramstein-specific finance frequently asked questions, click here.
Please visit the Virtual Finance home page to access over 1,000 finance FAQs and other finance related information.
For military pay issues, visit the myPay Website at https://mypay.dfas.mil/mypay.aspx. Issues that can be resolved include:
-View current/ prior month LES
-Change military pay direct deposit
-Start, stop or change allotments
-Start, stop or change TSP
-Open or close Savings Deposit Program account
-Start or change bond allotments
-Change correspondence address
-State income tax exemption test certificate
For eFinance or PiPS access to file vouchers, visit their website here.
For DTS access to file vouchers, visit here.
Student Dependent Travel Voucher Guidance
Customer Service Counter Hours: Monday - Friday 8:30 a.m. to 2 p.m. (closed each Wednesday, holidays and USAFE goal days)
Cashiers Cage Hours: Monday - Friday 8:30 to 11 a.m. but closed each Wednesday.
Civilian Pay hours: 9 a.m. to 2 p.m.
To contact the Ramstein Finance Customer Service office with questions, e-mail them at firstname.lastname@example.org. The organizational box is able to accept encrypted e-mails.
Include in the e-mail:
- First name
- Last name
- Brief description (if the item is a pay issue, please include current LES)
- Contact number
Please allow up to 48 hours for a reply.