Step 1: Sponsor obtains and certifies the DD Form 1172-2 via milConnect:
a) Open the milConnect website (https://www.dmdc.osd.mil/self_service)
b) Ensure you SIGN IN with your CAC or Retiree/Civilian sponsors can create a DS logon
c) Click “More goals”
d) Select “View ID card info”
e) Select “Print Family List”
f) Wet or digitally sign block 22 and date block 23
NOTE: family members must be enrolled first in order to reflect on the 1172
Step 2: Sponsor submits required documentation via DOD SAFE:
A) Picture of Dependent: MUST be in color, from waist up, white/off white background, full face forward, neutral facial expression or a natural smile, both eyes open, no hat or head covering unless authorized for medical/religious purposes, glasses okay if eyes are visible, may be taken by a cellphone (NO filters), MUST be current and at minimum 4”x6”, not to exceed 8.5”x11”, JPEG files only.
B) Two Forms of Identification: Scan unexpired IDs with the EXACT same name, front and
back if applicable. Your current dependent ID card can be used as one of the two required
forms of ID. Only one form of ID is required for dependents 17 years and under.
C) Signed DD Form 1172-2: from Step 1, also please provide DD Form 1172-2 from your TASS/DOCPER (for DOD Contractor) or from your HRO/CPO (for DOD Civilian).
D) If your current dependent ID card was lost or stolen, please provide a Lost Letter.
Download the appropriate template at MPF SharePoint Site - Self-Help Documents
E) Letter from School Registrar: Scan letter from school registrar for dependent(s) age 21-23.
F) Submit documents to email@example.com
Step 3: Pick up ID card at MPF Customer Service Office
Once the ID card is created, you will receive an e-mail from a Customer Service representative. If you do not receive an e-mail within 5 working days of the date you submitted your file, please contact us to inquire on the status. Dependents are welcome to walk in during our walk-in hours to pick up their IDs.
Please bring the following with you to retrieve your new Dependent ID(s):
A) Current ID card or Lost Letter (if applicable). Note: Old IDs are required to be turned in and will
be terminated and destroyed.
B) Other ORIGINAL form(s) of identification used in Step 2b.
C) Dependents must be present to sign for the ID card and for visual verification. The sponsor is not
required to be present for ID card pick-up.
For questions or feedback, please contact Customer Service at 480-2240 opt 3 or e-mail: firstname.lastname@example.org.