Coronavirus

If you are experiencing any type of sick or acute illness symptoms, do not go to work or walk-in to the clinic. You should stay home and call the Medical Appointment line at DSN 479-2273 or commercial 06371-46-2273.

Current Threat Levels

Current HPCON: Bravo
Current CDC Community Risk Level: Medium

Current COVID-19 Cases

For the latest COVID-19 cases within Rheinland-Pfalz (aka Rhineland-Palatinate), check the Robert Koch Institute website.
For a current heat map of risk areas within Germany, click here.

Rheinland-Pfalz Guidance and Restrictions

The state of Rheinland-Pfalz amended the 33rd Corona Control Ordinance effective Sunday, May 1, 2022. This ordinance remains in effect until May 28, 2022. This ordinance continues to put personal responsibility on citizens and eases most restrictions. Only basic protective measures such as mask requirements in hospitals and public transportation remain in place.

Guidance for personnel who received the J&J COVID-19 vaccine

Germany no longer considers one dose of J&J as fully vaccinated. Individuals who do not meet full vaccination requirements are treated as non-vaccinated *off-base in Germany and are subject to German regulations. This means individuals with only one dose of J&J will likely experience problems attempting to use off-base hotels, restaurants and other establishments that require 2G (fully vaccinated or recovered) or 2G+ (a negative test in addition to being fully vaccinated or recovered).

Additionally, individuals traveling to Germany with only one dose of J&J must comply with German Entry Restrictions and the Foreign Clearance Guide to include a negative COVID test, digital registration, and quarantine requirements when entering from a high risk or virus variant area.

Military personnel, DOD civilians, and DOD contractors who are traveling to Germany with orders on official business are exempted from quarantine requirements while conducting official business, as long as they have not been in a virus variant area in the 10 days prior to their arrival, as defined by the Robert Koch Institute.

Individuals vaccinated with J&J must meet one of the following additional requirements in order to achieve fully vaccinated status in Germany:

Received an additional dose of either J&J or an mRNA vaccine
Received two additional doses, for a total of three shots, in order to become boosted
Individuals with proof of recovery which occurred after receiving one dose of J&J are considered fully vaccinated
Individuals with proof of recovery prior to receiving one dose of J&J are considered fully boosted

*Ramstein Air Base is a U.S. military installation and maintains the current U.S. recommendations for full vaccination on base. On base, individuals meet the definition of fully vaccinated with one J&J shot and boosted with a second dose of either J&J or an mRNA vaccine. U.S. guidelines do not count recovery from COVID-19 as any dose in a series of vaccinations.

Exceptions for Vaccinated Members

The state of Rheinland-Pfalz has authorized some exceptions to COVID-19 regulations for those who are not experiencing any symptoms of COVID-19 and are fully immunized (14 days past a second inoculation) -or- who are symptomless and have a certificate of recovery. Germany requires proof of three inoculations to be considered "boosted." Detailed information can be found in the COVID-19 Exemption from Protective Measures Ordinance. The following is a summary of the exemptions:

Do not have to quarantine after having direct contact with a person who has contracted COVID-19 (unless infection is from a virus variant).
Do not have to quarantine after returning from a COVID-19 high risk area. People who return from a virus variant area will still require a 14-day quarantine even if they are immunized.
Note: Federal guidelines still require a negative COVID test, proof of vaccination or recovery for all travelers (ages 6+) arriving via airplane into commercial airports.

ATTN: The State of Rheinland-Pfalz and local military commanders agreed in writing to allow the U.S. Centers for Disease Control vaccination card to suffice as proof of vaccination in all businesses within the state. It is recommended that personnel keep a copy of the agreement with them.

EU Digital Certificate for Vaccinated Members

The digital vaccination record is an additional option for documenting COVID vaccinations. Vaccinated people within the EU, including Americans, can store information such as the date of their shots and the type of vaccine they received on their smartphones. The digital pass can also be used for cross-border travel as part of the EU-wide COVID health pass system.

For more information and step-by-step instructions, click here. If a booster is administered, you must update the information by getting a new QR code at a pharmacy.

We recommend bringing a copy of this agreement with you when you visit a participating pharmacy to get your QR code.

Wear of Face Coverings on Base

Effective April 8, 2022:

In accordance with the latest host nation ordinance, mask wear on Air Force installations in the KMC is now optional everywhere except the medical clinic and public transport. Masks are no longer required at the Exchange, Commissaries, and Shoppettes. The 3G requirements (vaccinated, recovered or tested) in the workplace and at other locations on base have also been removed.

Personnel exhibiting symptoms or close contacts of someone with COVID-19 should continue to wear masks, regardless of vaccination status. Additionally, unit commanders and establishments may continue to implement more restrictive policies based on mission and safety requirements. Mask requirements, if any, will be indicated by signage posted near entrances.

Guidance for Base Events

DoD and EUCOM have released new guidance enacting travel restrictions and limiting the size of DoD sponsored meetings, events, and conferences. Units conducting events in 86th Airlift Wing facilities on Kaiserslautern Military Community (KMC) installations should be conducted safely and in conjunction with COVID-19 mitigation measures. Events should be held in a virtual environment to the maximum extent possible. Additionally, USAFE-AFAF recently published recommendations for events and gatherings.

Guidance for US and Non-US Civilian Personnel

For the latest guidance concerning our US and Non-US civilian workforce, click here.

Host Nation & Local Guidance
The German government has implemented two categories of COVID-19 infection areas: high risk areas and virus variant areas. For a current list of countries and their associated category based on the latest data, click here. An English version is at the top of the page. Knowing each area's category is important as it determines different requirements when entering Germany.

More detailed information about German entry requirements are available in English via the Foreign Federal Office.

Note: Please see the installation guidance below for information on quarantine and testing options for U.S. members assigned to Air Force installations in the KMC.

Installation Guidance (Travel)

The installation follows the host nation's quarantine requirements with some exemptions for members quarantining on base:

Individuals who traveled to Germany with orders on official business are exempted from quarantine requirements while conducting official business, as long as they have not been in a virus variant area in the 10 days prior to their arrival, as defined by the RKI. However, shopping and other leisure activities are not permitted while completing quarantine.
Personnel may depart their quarters for individual outdoor fitness up to one hour per day and to care for pets.
Personnel may depart their quarters to retrieve to-go food items or curbside pickup from on-base establishments.

COVID-19 Exposure Flowchart

The COVID-19 exposure flowchart contains guidance the KMC will follow when exposed to a confirmed COVID case or close contact. The flowchart illustrates steps when an individual is confirmed to have COVID or identified as a Close Contact by Public Health. Close Contacts are further broken out by those who are vaccinated and those who are not vaccinated for additional clarity.

Ramstein Testing Center Information

PCR Testing:

Testing site: Ramstein Medical Group parking lot walk-up trailer (between Bldg 2114 & 2123)
Hours: 7:30 to 10:00 a.m., Monday- Friday
Negative results self-retrieved by member through Tricare Online (TOL)
Closed on holidays, family days and weekends

Antigen “Rapid” Testing: For U.S. members flying on official travel orders. (Exceptions for emergency leave and other extenuating circumstances.)
If anyone is experiencing COVID symptoms, they need to utilize PCR testing.

Testing site located: Enlisted Club (downstairs WiFi lounge)
Hours: 7:30 a.m. to 3 p.m., Monday-Friday, 8 to 10 a.m. on weekends, family days and holidays
Rapid testing is walk-in only
Members must have CAC Card /DOD ID card and Official Orders
Results are processed in 15-20 minutes, and signed/stamped memorandum of result is provided on-site

If a medical emergency situation arises outside of regular screening clinic hours, members can be screened at LRMC's Emergency Department.

PCR Testing Landstuhl Regional Medical Center:
Where: LRMC COVID Screening Clinic (CSC)
Hours: Sunday – Thursday 7:30 a.m. – noon / 1 – 4:30 p.m.

For U.S. members departing for unofficial/leave travel to the U.S.:

The 86 MDG does not have capacity to test individuals prior to unofficial travel
Asymptomatic military personnel and their dependents can also utilize local antigen testing centers off-base. More information is available under the Off-Base Testing Information section below
All testing costs will be the responsibility of the member

Off-Base Testing Information

Due to rising COVID-19 cases within Germany, Rheinland-Pfalz has reopened antigen testing for free in the local area. Individuals, including US service members and their families, can now receive 1 free antigen test per week at local test sites. You may need to provide proof of residence like a housing contract or bill. If a test comes back positive, members will need to quarantine and obtain a PCR test. View a translated version of the test certificate here. For more information about testing, visit this site.
More information about off-base testing and a dashboard of test centers is available here, and a summary of testing locations is available in English here.

Additional Information

Inbound/outbound PCS personnel are highly encouraged to reserve lodging on-base as early as possible. No need to wait for orders! If there is not availability on-base, personnel can reserve off-base lodging, but could be required to show proof of a negative COVID-19 test/or proof of vaccination before accessing an accommodation.
For individuals who initially received the J&J vaccine, it is important to know that Germany defines fully vaccinated as 14-days after a second shot. A single dose of J&J is no longer sufficient to be considered fully vaccinated off base. Individuals with only one dose may experience problems using off-base hotels, restaurants and other establishments that require 2G (fully vaccinated or recovered) or 2G+ (a negative test in addition to being fully vaccinated or recovered). Those who have proof of three inoculations are considered “boosted.”
Incoming PCS personnel who must quarantine should go directly to their lodging upon arrival to Ramstein to quarantine before shopping or in-processing. Shopping and in-processing are not authorized until quarantine is complete.
Members should coordinate with their sponsors and unit commanders accordingly to receive support.

For COVID-related care, call the Appointment Line:

Medical Appointments:
06371-46-2273
314-479-2273

Other Numbers:

International SOS:
+(44) 20-8762-8384 (option 1)
International SOS Toll Free (from Germany):
800-589-1599
TRICARE Nurse Advice Line:
1-800-TRICARE; or
0800-071-3516
(from a European Line)

Social Media:

Post your comments, questions, or concerns on the Ramstein AB Facebook page.

Recommended Apps:

Air Force Connect App: Provides updated news and directory for base services
EvePass: Used for checking in/contact tracing when visiting Ramstein establishments
Luca App: Used for checking in/contact tracing when visiting off-base establishments
International SOS: TRICARE translation services
112: GPS capability/provides emergency patient locations to call center agents

Installation Guidance

Air Force facilities in the KMC are currently in HPCON Bravo.

Ramstein has met all required conditions for unrestricted travel to/from the installation. Personnel no longer need an exception to policy memo or commander-to-commander coordination for official travel to/from the installation.

Off-duty travel/leave

In general more travel is now available throughout Europe.

In certain scenarios, commanders or supervisors should conduct a risk assessment for 86 AW personnel requesting leisure travel. The latest DoD guidance can be found at DoD Force Health Protection guidance. To conduct a risk assessment of areas outside of Germany, reference the Robert Koch Institute’s list of designated risk areas here. To learn more about each EU country's public health measures, entry requirements, border status, and facility reopenings, visit https:/reopen.europa.eu/en.

See the Travel within Germany section below for conducting risk assessments within Germany.

Remember--travel of any kind increases your exposure to others. Do your research, stay informed, take precautions, and follow all host nation and local restrictions!

Travel to/from the United States

Personnel requesting to travel to the U.S. for leave purposes should refer to the applicable processes outlines in the above section about leave travel. Air Force dependents have no restrictions on leisure travel, except for any imposed by the host nation or state authorities. Starting Dec. 6, all air passengers, regardless of vaccination status, must show an attestation form and a negative COVID-19 viral/antigen test taken no more than 1 day before travel to the United States. A flow chart of the new CDC requirements are available here.

Military passengers flying on military flights are exempt from the one-day COVID-19 testing window.

All AMC Passenger terminals, to include the Ramstein PAX Terminal, will enforce the 3-day testing requirement with the following exceptions:

Individuals fully recovered from COVID-19 with a clearance letter from a healthcare provider or public health official
Children under 2 years of age
Individuals with a humanitarian or emergency exemption by an official U.S. Government letter

All travelers are highly encouraged to check requirements with their airline prior to travel.

WHAT TO DO IF COVID POSITIVE
Individuals who test positive for COVID-19 must fill out the COVID-19 Contact Trace Form. Individuals will email this form to the emails at the top right of the form once completed. Please have the Subject line of the email be “Last Name, First Name (or Family) Contact Trace Form”. This form should be completed within the hour that a member is notified that they are positive. If multiple family members are positive, please fill out one form per positive family member. Read all instructions on the form and complete in its entirety.

Once the form is completed and sent to the emails listed, please continue to isolate and await further instructions from Ramstein Public Health.

Please keep in mind: A close contact is considered to be any individual who has been within 6 feet of the positive person for 15 minutes or more within the 2 days prior to either date tested or the onset of symptoms.

COVID-19 Exposure Flowchart

The COVID-19 exposure flowchart contains guidance the KMC will follow when exposed to a confirmed COVID case or close contact. The flowchart illustrates steps when an individual is confirmed to have COVID or identified as a Close Contact by Public Health. Close Contacts are further broken out by those who are vaccinated and those who are not vaccinated for additional clarity.
Base Facility Hours/Operations
Updated Dec. 10, 2021
- As a precautionary measure, several facilities on base have adjusted hours and operations until further notice.
- An updated list of force support operations can be found here.
- Available food services can be found here.
Public Affairs Studio

Open by appointment only. To schedule an Official Photo for biography, application or award package, please click here.

Ramstein Visitor Control Center

Open 7 days a week from 6 a.m. – 6 p.m.

Services include:
- Contractor/Visitor Passes
- CAC/IACS Registration
- Forgotten ID
- NATO Pre-Notification
These services and/or hours of operation are subject to change at the direction of the 86 AW/CC. For questions, please call the VCC at DSN 480-5775 or commercial 06371-47-5775.

TMO Personal Property

Due to the current COVID 19 situation, the Personal Property Processing Office located in Bldg. 2106 RM 211 Ramstein AB offers walk-in service for a limited amount of customers Mon.-Fri. from 7:30 a.m. to 12 p.m.

In order to start the process to schedule household goods pick up, customers should follow the guidance in their virtual out-processing checklist or visit our HHG factsheet link:

https://www.ramstein.af.mil/About/Fact-Sheets/Display/Article/774938/household-goods-outbound/

After completing the self-counseling in www.move.mil, customers should e-mail DD1299 and orders to the PPPO org box: 86lrs.lgrdppo@us.af.mil. A counselor will contact them within 3-5 business days.

In order to avoid any delays, customers should include a good phone contact (work or personal cell phone) and personal e-mail if possible -OR- visit the office during walk-in hours with a copy of your DD Form 1299 and orders.

In case of any questions/concerns, our office can be contacted at DSN 480-2163/5509 or commercial: 06371-47-2163/5509 Mon. – Fri. from 7:30 a.m. – 4:30 p.m.

Ramstein Legal Office

Mon. – Fri.: 8:30 a.m. – 4:30 p.m.
Walk-in Services* Mon. – Fri.: 8:30 a.m. – 12 p.m.
*Fewer than 3 notaries or Power of Attorney

*4+ notaries, closing documents, and 4+ POAs require an appointment. All POAs require ticket numbers that can be attained from https://www.aflegalassistance.law.af.mil. Please call 480-5912/5911 or email 86aw.jac.legalassistance@us.af.mil to schedule an appointment with the legal office. In the event phone lines are busy, please leave a voicemail.

Military Personnel Flight

For detailed information on each Military Personnel Flight COVID-19 Functions, please click here.
For further information pertaining to Passports and ID Cards, click here.
- CAC appointments are only for expired and expiring cards within 30 days, and Initial Issue CACs. To schedule your appointment visit https://booknow.appointment-plus.com/y7jgzct0/
- Dependent ID Card renewals are requested on-line. Please click here for instructions.
- We will continue to serve members with prior coordination who are picking up dependent ID cards, need a CAC unblock, or had a Lost/Stolen CAC.
VAT Office

The VAT Office is open by appointment only*. To schedule an appointment, customers should sign up via Appointment Plus. For questions call DSN 480-5309. The VAT office is currently unable to accept payments in the form of cash/check; they can only accept Visa, Mastercard, or American Express credit/debit cards.

*Personnel new to Ramstein purchasing VAT forms for the first time do not require an appointment. These customers can walk-in Monday - Friday 9 - 11 a.m. and 1 - 3 p.m. to purchase their initial set of forms.

German-American Community Office

Available to assist personnel with questions via phone 0631-363-3010 or email info@gaco-kl.de. For in-person assistance, visitors should sign in at the side entrance.

Ramstein & Vogelweh Libraries

Click here for information about current library operations.

Ramstein Chapel Services

Days of Operation: Mon. – Fri.
Working Hours: 7:30 a.m. – 4:30 p.m.
A duty chaplain is available for walk-ins during working hours and an on call chaplain for weekends.

All religious services offered at RAB chapels (North Chapel, South Chapel, Vogelweh Chapel and Kapaun Chapel) are operating under “3G” rules until further notice. This requires attendees of RAB religious services to be ‘Vaccinated or Recovered or Tested.' The Chapel will also continue an onsite religious service registration log (to aid Public Health with contact tracing) and social distancing (space between individuals and space between families). Additionally, masks will be worn throughout each religious service, except for children 6 years or younger. For any questions, feel free to contact North Chapel at 480-6814.

USAREUR Licensing Office

The Ramstein USAREUR Licensing Office will operate as follows:
- Support is available by appointment only.
- To schedule an appointment please use the 86th Airlift Wing Appointment Scheduling Program (Appointment Plus)
Vehicle Inspection at Kapaun AB
Days of Operation: By Appointment only Monday – Friday from 7 - 11:30 a.m. and 12:30 - 3:30 p.m. (7 - 11:30 a.m. on the last duty day of the month)

All safety service inspections, including inspections for new vehicle registrations, inspections for registration renewals, and re-inspections for previously failed vehicles require an appointment. Members without an appointment can be seen on a space available basis by using the standby line.

Personnel must wear a mask while at the inspection station.

For questions regarding inspections, please contact 86 Vehicle Readiness Squadron at DSN: 489-6400 or COMM: 0631-536-6400.

Vehicle Registration at Kapaun AB

Days of Operation: Monday – Friday (closed 11 a.m. – 12 p.m. for lunch)

Walk-In Hours: 7 – 10 a.m.

Appointment Hours: 12 – 3 p.m. (Booked via AppointmentPlus).

Substation/Bldg #2807: Operations will not change. **WALK-IN ONLY** 7 a.m. – 3 p.m. (11 a.m. –12 p.m., closed for lunch)

If you need to clear a suspense for a new vehicle purchased, please scan & send those documents (front and back) to our organization box.

For questions regarding shipping appointments or picking up vehicles from International Auto Logistics (IAL), please contact IAL at DSN: 489-7750 or COMM: 0631-536-7750. Web Address: www.PCSmyPOV.com

For questions on required documents that you will need in order to complete any transaction, our pamphlet is located here under “Checklist”.

Ramstein Passenger Travel and SATO Office

Passenger Travel and SATO office is temporarily teleworking and can be reached at the following temporary numbers until further notice: DSN 480-5338/3966

For the most efficient service, please send your completed Port Call Request form and orders to 435lrs.lgrtp@us.af.mil

All commercial travel will be forward to the San Antonio call center.

Germany: 800-826-8960
USA: 866-576-4635

For all Emergency Leave, please contact your First Sergeant for assistance.

Postal Operations: Northside, Southside and Kapaun Post Offices

For any questions or concerns please contact our Postal Customer Service Section at DSN: 480-7857 or by email at 786FSS.postal.service.1@us.af.mil.

Those who are immune-compromised or live with a family member who is immune-compromised can set up private appointments through their Post Office’s Customer Service for mail pick-up once per week.

Customer Service Org Boxes for special requirements:
- Northside Post Office: 86cs.postal.service.1@us.af.mil
- Southside Post Office: southside.postal@us.af.mil
- Kapaun Post Office: 86cs.kapauncustomerservice@us.af.mil
Civilian Personnel Office/NAF HR Office

No walk-ins. Customers are requested to email or call. Appointments will be set when necessary.
- US CPO: 480-5850
- LN CPO: 480-7153
- NAF HRO: 480-2672
86 CPTS (Finance)

Comptroller Services Portal

Finance is expanding service while adding transparency to the status of your question! Customer service inquiries for Military, Civilian, and Travel Pay can use the Air Force Comptroller Services Portal (CSP). Customers with questions going forward will be asked to input & submit through CSP.

https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx

The site is secure and fully protects Personally Identifiable Information (PII). CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to create a user profile and make any necessary updates (2-3 minute process) before submitting their initial request. Customers can then submit, review, and track their requests anytime, anywhere.

*MS Edge is the preferred browser, followed by Chrome

Appointments/Walk-ins

Appointments for Retirements/Separations briefings must be scheduled via Appointment Plus: https://booknow.appointment-plus.com/9rm3mcns/.

Walk-ins will be honored for the following issues only:
- Advance Rent/Security Deposit
- Debt Repayment (0900-1200)
- GSU Personnel for Military/Travel Pay Issues
- OHA Underpayment over 30 Days
- No Pay Status
- Security Deposit Repayment
Wednesdays are reserved for First Sergeants from 0900-1500.

Org Boxes

Org boxes are ONLY intended for GSUs and members without us.af.mil emails. Our primary means of electronic communication is through the Comptroller Services Portal (CSP), located at https://usaf.dps.mil/teams/SAFFMCSP/Portal/SitePages/Home.aspx. The CSP allows transfer of PII, so a CAC login is required. If you have not used the CSP before, you will need to create a profile, and instructions are available on the home page under Quick Links.

Email Org Boxes:
Civilian Pay Team: 86cpts.civ.pay@us.af.mil
CED Orders/Authorizations: 86cpts.fmai@us.af.mil
Travel Certification for Invitational, LN, Student Dep, and RAT: 86cpts.1610certification@us.af.mil
Customer Service: 86cpts.cs@us.af.mil

Finance PCS Update

In order to mitigate the spread of COVID-19, the 86^th Comptroller Squadron is transitioning to a virtual platform for PCS In-Processing.

Starting Mar. 1, all members will in-process with finance through e-Finance. E-Finance is an Air Force tool available through the Air Force Portal. It allows members to submit travel vouchers directly to the Comptroller Squadron for review.

This shift to e-Finance will eliminate the need for appointments and reduce wait times by allowing members to file their travel vouchers at any time from any location, as long as they have a computer with a CAC reader.

A comprehensive e-Finance user guide is available on the home page of the Comptroller Services Portal under "knowledge articles". It is also available on the e-Finance website. To access the user guide from the website, click “PCS” in the top right-hand corner of the website. After you begin creating your voucher, the guide is available under the “Briefings” hyperlink.

86 AW Retiree Activities Office (RAO)

The RAO has moved to Bldg. 2118, ground floor, room 138. In-person visits/appointments are limited at this time.
Contact: 06371-47-5486 & 86aw.rao@us.af.mil

Dining Facilities (DFAC) *Take-Out Only*

LBH (Kapaun)
Open to All DOD ID card holders, to include dependents and members of foreign governments, are welcome to get food from the LBH. Only USD cash is accepted.

Mon-Fri
Breakfast: 6-8 a.m. (weekends & family/holidays 7-8:30 a.m.)
Lunch: 11 a.m.-1 p.m.
Dinner: 4:30-6 p.m., weekend/holiday/family day
Brunch: 8 a.m.-1 p.m.

Jawbone Flight Kitchen (Ramstein):

Boxed meals available 24/7; hot meals served
Mon-Sun
Breakfast: 6-8 a.m.
Lunch: 11 a.m.-1 p.m.
Dinner: 5-7 p.m.
Midnight meal: 11 p.m.-1 a.m..
AMC Passenger Terminal
Ramstein Clinic Operations
10/26/2021

The 86th Medical Group is OPEN to support your healthcare needs; however, a number of processes have been modified to limit exposure to COVID-19. Patients can refer to the Ramstein Clinic Services and Visitor’s Guide below to receive up-to-date information on all services available.

If you’re sick or experiencing the following symptoms: fever, cough, sore throat, vomiting, nasal congestion, diarrhea, sinus pain, allergy symptoms, ear pain, or have any COVID-19 concerns, please call our appointment line at 06371-46-2273 or send a secure message to your provider team via TRICARE Online, or visit the COVID-19 test tent. In many cases, we can handle your issue over the phone to include prescribing medications. If an in-person visit with your health care team is required, we have processes in place to limit your exposure to COVID-19.

The Ramstein MDG pharmacy is currently operating from the Pharmacy Tent, but has returned to normal operating hours of Mon-Fri, 0730-1630. New prescriptions can be activated by calling 06371-46-2541 (DSN 479-2541). Please call in refills to the automated refill line at 06371-86-5601, or through TRICARE online.

Referral Management & Off Base Appointments
Your referral is valid for six months from the time your authorization has been approved. Our office is working diligently to ensure all beneficiaries receive assistance and the most up to date information of off-base providers.

The 86 MDG is committed to providing the best quality care to its beneficiaries in the safest manner. We ask for your understanding and patience if your appointments are disrupted or waiting times are extended due to staffing/resources limitations. These changes are in the best interest of the entire community as we move through this COVID-19 challenge.
Symptoms
Symptoms

For the latest information about signs and symptoms of COVID-19, please visit the Centers for Disease Control and Prevention website here.

Click here to learn how you can protect yourself and others from the virus.
Medical Assistance
Updated 10/26/2021

For medical assistance, refer to the following

1) If, within the last 14 days, you had close contact with a suspected or confirmed case of the coronavirus AND
2) You are experiencing a cough or mild shortness of breath, AND
3) You have a fever or are feeling feverish, STAY HOME -- DO NOT GO TO THE HOSPITAL please FOLLOW STEP 4 or STEP 5.
4) Ramstein TRICARE beneficiaries should call the Ramstein Appointment Line at 479-2273 (06371-46-2273) or the Nurse Advice Line (NAL) at one of the following toll-free numbers based on your location:

- Belgium: 0800-81933
- Germany: 0800-071-3516
- Greece: 00-800-4414-1013
- Italy: 800-979721
- Spain: 900-82-2740
- Turkey: 00-800-44-882-5287
- UK: 0800-028-3263

*** To access the Nurse Advice Line from a cell phone in Europe you must first call your clinic appointment line and choose the option for the Nurse Advice Line.***

5) Non-Ramstein TRICARE beneficiaries should contact their primary care provider for advice.

If your symptoms are severe and/or you are experiencing significant shortness of breath, please call 1-1-2 instead of contacting the COVID line or the NAL.
Health Protection Conditions
As of June 18, 2020, Air Force installations in the Kaiserslautern Military Community are operating in Health Protection Condition Bravo.

Q) How do I sign up for a COVID-19 vaccine appointment?
A) Please see our COVID Vaccine page for the latest guidance.

Q) If someone is PCS-ing to Ramstein in the next couple of months will host nation restrictions prevent them from coming to Germany?
A) No.

Q) If transited through a risk area via car or plane do I have to quarantine?
A) No. Recent Rheinland-Pfalz guidance states that just transiting through a high-risk area does not trigger a quarantine.

Q) What are the testing hours in the tents on Ramstein?
A) There are three main periods of time for COVID-19 testing at Ramstein Air Base depending on your specific circumstance.

Mon. - Fri.
0730-1000 -Testing out of travel quarantine, testing prior to TDY/deployment

1000-1100 -Testing for close contacts (as directed by Public Health)

1100-1400 -Testing for anyone who is symptomatic. No appointment required.

U.S. members flying on official travel orders and emergency leave to the U.S. can take a rapid test at the 86 MDG's testing site at the E-Club. Testing is walk-in only Mon. - Fri. from 0730 - 1000.

Q) How do you do contact tracing?
A) If an individual tests positive, Public Health will contact that individual to find out who they’ve been around for a cumulative 15 minutes during the previous 48-hours from either the positive test or the onset of symptoms. Using that information we compile a list of close contacts who may be at risk.

Q) What would it take for the base to go HPCON Charlie?
A) This would be a decision made in cooperation with public health and medical experts and leadership.

CURRENT SITUATION

quarantine and covid testing

CONTACT INFORMATION

HOST NATION ORDINANCES

Hygiene Requirements

USEFUL LINKS

RESOURCES

TRAVEL RESTRICTIONS

Frequently Asked Questions