If you are experiencing any type of sick or acute illness symptoms, do not go to work or walk-in to the clinic. You should stay home and call the SICK hotline.
Virtual Town Halls
Upcoming Town Halls TBD
Archived Virtual Town Halls View previous town halls here.
Current COVID-19 Cases
For the latest COVID-19 cases within the Kaiserslautern City and County Districts, click here.
For the latest COVID-19 cases within Rheinland-Pfalz (aka Rhineland-Palatinate), check the Robert Koch Institute website. For the latest COVID-19 cases in Germany, check the World Health Organization website.
Host Nation Guidance and Restrictions The following restrictions apply throughout Rheinland-Pfalz. These restrictions also apply on Air Force installations, unless otherwise noted.
Click here for the 86 AW/CC’s guidance for all Air Force personnel in the Kaiserslautern Military Community.
KMC schools will continue via remote learning until notified by DoDEA. Air Force Child Development Centers remain open at a reduced capacity until further notice.
Commanders are encouraged to employ “minimal manning” within their work centers and maximize the use of telework options for employees wherever practical.
Base visitor passes are not being issued until further notice. Official business passes will continue to be issued.
Wear of Face Coverings on Base
Face coverings are required on Air Force installations in the KMC area. View the installation guidance here. Continue current guidance until a decision is made about the wear of medical masks on base.
Children 5 years old or younger are exempt from wearing a face covering in public both on and off base (except where otherwise noted), in accordance with host nation regulations. Wear of face covering is mandatory for children ages 6 and older.
Drivers must wear a face covering when approaching the gate to gain entry onto KMC Air Force installations. Drivers are not required to keep the mask on while driving after proceeding through the gate.
Guidance for US and Non-US Civilian Personnel For the latest guidance concerning our US and Non-US civilian workforce, click here.
Host Nation & Local Guidance The government of Rheinland-Pfalz (aka Rhineland-Palatinate) requires individuals to quarantine for 10 days who travel to Rheinland-Pfalz by land, sea or air from an international risk area in the previous 10 days before entering Rheinland-Pfalz. Travelers must also undergo a COVID-19 test no more than 48 hours before, or immediately after, entry into Germany. According to host nation officials, this testing requirement does not apply to U.S. military personnel on official travel.
Note: Please see the installation guidance below for information on quarantine and testing options for U.S. members assigned to Air Force installations in the KMC.
The state's quarantine requirements only applies if an individual is in an area while it is considered a risk area. This rule is not applied retroactively if an individual leaves an area prior to it being identified as a risk area. Furthermore, merely transiting a risk area does not drive a quarantine requirement. For a current heat map of Germany that displays areas with high infection rates, click here. Colors found on the map indicate a certain level of new cases per 100 thousand people over the past 7 days. If an area has a rate of 50 new cases per 100 thousand people in the last 7 days, it is a risk area. For a current list of countries considered international risk areas, click here. An English version is at the bottom of the page.
See below for specific guidance for all personnel and families assigned to Air Force installations in the KMC.
Installation Guidance The installation is taking several preventative actions to keep our community safe, protect our mission critical elements, and preserve our relationship with host nation.
The installation commander has modified General Order #2 to provide updated quarantine requirements for all personnel and family members arriving to an Air Force installation in the KMC from a risk area, including the United States. This guidance directs a 10-day quarantine for all members who travel from a risk area, but certain individuals may test out of quarantine early under specific circumstances. The order applies to all official and nonofficial travel and failure to comply can result in disciplinary action. Due to testing capacity limits within military treatment facilities, travelers should seek a COVID test no more than 48 hours prior to arriving into Germany, in accordance with Rheinland-Pfalz’s latest COVID testing requirements.
Incoming personnel must complete and follow instructions on the Member Health Screening Questionnaire. Commanders or First Sergeants should complete the Travel Quarantine Registration for any members in quarantine and send a copy to Ramstein Public Health. Members TDY at Ramstein will submit the same information to Ramstein Public Health prior to entering travel quarantine.
All dependents and contractors must register with the German government on this website and provide proof of registration upon arrival. Military members and government civilians are exempt from registering, but can in order to avoid potential disputes when processing immigrations.
Ramstein Testing Center Information
Additional Information
Installation Guidance
Air Force facilities in the KMC are currently in HPCON Bravo. Personnel attempting to travel to Ramstein Air Base for official travel must conduct commander-to-commander coordination. Incoming PCS personnel must make reservations for on-base lodging as early as possible after receiving an assignment to Ramstein. No need to wait for orders.
Airmen PCSing from Ramstein who are currently assigned to USAFE-AFAFRICA units do not require an exception to policy memo, per guidance from the USAFE-AFAFRICA commander. Outbound personnel departing the KMC area should reserve off-base lodging, which will help preserve on-base lodging for members who arrive here and need to quarantine. Members departing the KMC may attempt to reserve on-base lodging no earlier than 72 hours prior to departure. If lodging is available, then departing members may stay on-base.
Off-duty travel/leave
Leisure travel outside the local commuting area is highly discouraged at this time. The “local commuting area” is roughly defined as the general area a person lives, works, and transits through on a regular basis through the course of day-to-day life. This is in line with Chancellor Merkel and the Federal Government’s request to avoid unnecessary travel. Remaining close to home reduces exposure to others and to the virus, which helps our community remain safe and healthy.
Commanders should conduct a risk assessment when Airmen desire to travel. To conduct a risk assessment for areas in Germany, please use this heat map to determine if the location is a risk area. Colors found on the map indicate a certain level of new cases per 100 thousand people over the past 7 days. If an area has a rate of 50 new cases per 100 thousand people in the last 7 days, it is a risk area. To conduct a risk assessment of areas outside of Germany, reference the Robert Koch Institute’s list of designated risk areas here. To learn more about each EU country's public health measures, entry requirements, border status, and facility reopenings, visit https:/reopen.europa.eu/en.
For installation guidance on official and unofficial/off-duty travel within Germany, click here.
Travel to/from the United States
German federal authorities have classified the United States as a "risk area," therefore, all non-official travel to/from the United States remains highly discouraged at this time. Personnel requesting to travel to the United States for leave purposes should refer to the applicable processes outlined in the above section about leave travel. Air Force dependents have no restrictions on leisure travel, except for any imposed by the host nation or state authorities. However, leisure travel by dependents to the United States is also discouraged at this time due to potential difficulties associated with returning to Germany, quarantine requirements upon returning, and overall health and safety concerns for all travelers.
Effective Jan. 26, the CDC is expanding the requirement for a negative COVID-19 test to all air passengers entering the United States. Air passengers are required to get a viral/antigen test (a test for current infection) within the 3 days before their departure flight to the U.S., and provide written documentation of their laboratory test result (paper or electronic copy) to the airline, or provide documentation of having recovered from COVID-19. Travelers are highly encouraged to check requirements with their airline prior to travel. More information about this requirement can be found here.
For U.S. members flying on official travel orders and emergency leave to the U.S.:
For U.S. members departing for unofficial/leave travel to the U.S.:
Student Dependent Travel Guidance
Germany is permitting Student Dependent Travel during the holiday season with certain restrictions. Children, age 23 and under, of U.S. service members, civilian employees, and other individuals with status under the NATO Status of Forces Agreement, assigned to the U.S. Forces in Germany, may enter Germany to spend time during the holiday period with their parents (effective immediately until Jan. 31, 2021). Such entry will be an exception to current COVID-related travel restrictions on entry into Germany. These children are required to comply with all COVID-related restrictions and requirements applicable in the area of Germany where their parents are stationed. View this current guidance to see who is eligible, what documentation is required, and applicable quarantine requirements. Please view these slides for more details on the SDT guidance. For the draft letter for Temporary Student Return to Germany, click here. Finally, the German Ministry of Health has provided this COVID Information Sheet for support.
Updated 1/25/2021
Public Affairs Studio
Open Monday – Friday by appointment only.
To schedule an Official Photo for biography, application or award package, please click here.
KMC Shuttle Services Ramstein AB Shuttle Information
Kapaun AS Shuttle Information Face coverings and physical distancing are required while riding shuttles.
Ramstein Visitor Control Center
Open 7 days a week from 6 a.m. – 10 p.m.
Services provided include:
These services and/or hours of operation are subject to change at the direction of the 86 AW/CC.
For questions, please call the VCC at DSN 480-5775 or commercial 06371-47-5775.
TMO Personal Property
Due to the current COVID 19 situation, the Personal Property Processing Office located in Bldg 2106 RM 211 Ramstein AB has suspended their walk-in service until further notice.
In order to start the process to schedule household goods pick up, customers should follow the guidance in their virtual out-processing checklist or visit our HHG factsheet link:
https://www.ramstein.af.mil/About/Fact-Sheets/Display/Article/774938/household-goods-outbound/
After completing the self-counseling in www.move.mil, customers should e-mail DD1299 and orders to the PPPO org box: 86lrs.lgrdppo@us.af.mil. A counselor will contact them within 3-5 business days.
In order to avoid any delays, customers should include a good phone contact (work or personal cell phone) and personal e-mail if possible.
In case of any questions/concerns, our office can be contacted at DSN 480-2163/5509 or commercial: 06371-47-2163/5509 Monday – Friday from 7:30 a.m.– 4:30 p.m.
Special Victims' Counsel
Closed to walk-in clients. To speak with the Special Victims' Counsel (SVC) Office, call DSN 478-4782, commercial 06371-405-4782, or duty cell 0172-734-3935.
Ramstein Legal Office
Mon – Wed: 8:30 a.m. - 4:30 p.m Thurs.: 8:30 a.m. - noon Fri: 8:30 a.m. – 3 p.m.
*All services are by appointment only, until further notice. Please call 480-5912/5911 or email 86aw.jac.legalassistance@us.af.mil, to schedule an appointment with our office. In the event our lines are busy, please leave a voicemail and our office will return your call as soon as possible.
Military Personnel Flight
Closed for all walk-ins. For more detailed information on each Military Personnel Flight COVID-19 Functions, please click here.
VAT Office
The VAT Office is open by appointment only. To schedule an appointment, customers should send an email to 86svs.vatoffice@us.af.mil. For questions call DSN 480-5309.
German-American Community Office
Available to assist personnel with questions via phone 0631-363-3010 or email info@gaco-kl.de. Not available for in-person assistance until further notice.
Ramstein & Vogelweh Libraries
The Vogelweh Library is closed until further notice.
The Ramstein Library is open Mon. – Fri. from 1000-1600 for curbside pick-up only. The external drop box is open for returning library materials.
To request items for pick up at Ramstein Library, use the library catalog available from the Books, Movies, and More tab on the USAFE library catalog site. You will receive an email when they are ready to be picked up.
Click here for more information.
Service Credit Union
Branches have resumed normal hours of operation on weekdays while practicing safe public health measures such as physical distancing and wearing a mask or face covering. The Ramstein South branch is closed on Saturday and Sunday's while the KMCC branch is closed on Sunday's.
Ramstein Chapel Services
Days of Operation: Monday – Friday Working Hours: 7:30 a.m. – 4:30 p.m. A duty chaplain is available for walk-ins during working hours and an on call chaplain for weekends
USAREUR Licensing Office
The Ramstein USAREUR Licensing Office will operate as follows:
Vehicle Inspection at Kapaun AB
Days of Operation: Monday – Friday
Walk-In Hours: 7 a.m. – 3 p.m. (7- 11 a.m. on the last duty day of the month)
Personnel must wear a mask while at the inspection station.
For questions regarding inspections, please contact 86 Vehicle Readiness Squadron at DSN: 489-6400 or COMM: 0631-536-6400.
Vehicle Registration at Kapaun AB
Days of Operation: Monday – Friday (closed 11 a.m. – 12 p.m. for lunch)
Walk-In Hours: 7 – 10 a.m.
Appointment Hours: 12 – 3 p.m. (Booked via AppointmentPlus).
Substation/Bldg #2807: Operations will not change. **WALK-IN ONLY** 7 a.m. – 3 p.m. (11 a.m. –12 p.m., closed for lunch)
If you need to clear a suspense for a new vehicle purchased, please scan & send those documents (front and back) to our organization box.
For questions regarding shipping appointments or picking up vehicles from International Auto Logistics (IAL), please contact IAL at DSN: 489-7750 or COMM: 0631-536-7750. Web Address: www.PCSmyPOV.com
For questions on required documents that you will need in order to complete any transaction, our pamphlet is located here under “Checklist”.
Fitness Centers
The fitness centers are only open to military members (active duty, reservist, guard and NATO troops) at this time. If you would like to utilize the fitness centers fill out this form prior to arriving to the gym. Alternatively, members can scan a barcode via the EVEPASS App, which is available on android or apple devices for faster/contact-less entry into each fitness center.
Showers and locker rooms are now available, please ensure if you use a locker to remove your lock before exiting the facility.
Fitness center available times are as follows:
For more about fitness center openings, click here.
The Air Force has delayed physical fitness assessments until April 2021. Airmen can determine their next fitness assessment due date by visiting the Official Physical Assessment Due Date Matrix on myPers; due dates will primarily depend on the date and score of the last official test.
Ramstein Passenger Travel and SATO Office
Passenger Travel and SATO office is temporarily teleworking and can be reached at the following temporary numbers until further notice: DSN 480-5338/3966
For the most efficient service, please send your completed Port Call Request form and orders to 435lrs.lgrtp@us.af.mil
All commercial travel will be forward to the San Antonio call center.
Germany: 800-826-8960 USA: 866-576-4635
For all Emergency Leave, please contact your First Sergeant for assistance.
Postal Operations: Northside, Southside and Kapaun Post Offices
Monday-Friday (Except Wednesday): 10 a.m. - 5 p.m. Wednesday: noon - 5 p.m. Saturday: 11 a.m. - 1 p.m.
Military in Uniform Priority Lines from 1100-1200 (Exception: Wednesday/Saturday)
Northside Post Office operating hours will be extended to 10 a.m. to 2 p.m. on 23 & 30 January to facilitate clearing packages as a result of the U.S. Ports backlog. If anyone would like to volunteer they can drop in during normal business hours to do so. For any questions or concerns please contact our Postal Customer Service Section at DSN: 480-7857 or by email at 786FSS.postal.service.1@us.af.mil .
Those who are immune-compromised or live with a family member who is immune-compromised can set up private appointments through their Post Office’s Customer Service for mail pick-up once per week.
Customer Service Org Boxes for special requirements:
Civilian Personnel Office/NAF HR Office
No walk-ins. Customers are requested to email or call. Appointments will be set when necessary.
86 CPTS (Finance)
Comptroller Services Portal
Finance is expanding service while adding transparency to the status of your question! Customer service inquiries for Military, Civilian, and Travel Pay can use the Air Force Comptroller Services Portal (CSP). Customers with questions going forward will be asked to input & submit through CSP. https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx The site is secure and fully protects Personally Identifiable Information (PII). CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to create a user profile and make any necessary updates (2-3 minute process) before submitting their initial request. Customers can then submit, review, and track their requests anytime, anywhere. *MS Edge is the preferred browser, followed by Chrome
Appointments/Walk-ins
Appointments for PCS In-Processing and Retirements/Separations briefings must be scheduled via Appointment Plus: https://booknow.appointment-plus.com/9rm3mcns/.
Walk-ins will be honored for the following issues only:
Wednesdays are reserved for First Sergeants from 0900-1500.
Org Boxes Org boxes are ONLY intended for GSUs and members without us.af.mil emails. Our primary means of electronic communication is through the Comptroller Services Portal (CSP), located at https://usaf.dps.mil/teams/SAFFMCSP/Portal/SitePages/Home.aspx. The CSP allows transfer of PII, so a CAC login is required. If you have not used the CSP before, you will need to create a profile, and instructions are available on the home page under Quick Links.
Email Org Boxes: Civilian Pay Team: 86cpts.civ.pay@us.af.mil CED Orders/Authorizations: 86cpts.fmai@us.af.mil Travel Certification for Invitational, LN, Student Dep, and RAT: 86cpts.1610certification@us.af.mil Customer Service: 86cpts.cs@us.af.mil
Finance PCS Update
The Financial Services Flight is introducing a new process for in-processing members. We will have members schedule an appointment to complete their PCS vouchers at the Ramstein North Side Chapel annex (Bldg. 1201). This will cover ALL finance in-processing procedures for PCS. We are not accepting vouchers through eFinance, unless you are assigned to a Geographically Separated Unit (GSU). Location: Ramstein North Chapel in the Annex (Bldg. 1201) Appointment Days & Times: Mon and Wed 0900-1030 and 1030-1200. You must make an appointment through Appointment Plus to attend.
Appointment Set Up: Appointments will be made via https://booknow.appointment-plus.com/9rm3mcns/. Please have members select “Finance PCS In-Processing”, on the Select Base Agency tab, and “Finance PCS In-Processing” on the Select Base Service tab.
86 AW Retiree Activities Office (RAO)
Closed for appointments and walk-ins. All events scheduled are canceled until further notice.
Contact us via phone or email. DSN 480-5486/Comm 06371-47-5486
86aw.rao@us.af.mil or ms.tammy.thompson@gmail.com
Dining Facilities (DFAC) *Take-Out Only*
LBH (Kapaun) Open to All DOD ID card holders, to include dependents and members of foreign governments, are welcome to get food from the LBH. Only USD cash is accepted.
Mon-Fri Breakfast: 6-8 a.m. (weekends & family/holidays 7-8:30 a.m.) Lunch: 11 a.m.-1 p.m. Dinner: 4:30-6 p.m., weekend/holiday/family day Brunch: 8 a.m.-1 p.m.
Jawbone Flight Kitchen (Ramstein):
Boxed meals available 24/7; hot meals served Mon-Sun Breakfast: 6-8 a.m. Lunch: 11 a.m.-1 p.m. Dinner: 5-7 p.m. Midnight meal: 11 p.m.-1 a.m.
Ramstein and Vogelweh Commissaries
Normal operating hours: Mon – Sat, 9 a.m. – 8 p.m. Sun, 10 a.m. – 8 p.m. No early bird hours. Shoppers are required to have a cart or a basket to enter the commissaries. Shopping carts/baskets will be limited to 275 at the Ramstein Commissary and 200 at the Vogelweh Commissary.
KMCC
Main Exchange Mon – Sat, 9 a.m. – 7 p.m. Sunday, 10 a.m. – 7 p.m.
As of Nov. 2, the food court will no longer allow customers to dine-in. Please use take-away and delivery options.
Meal orders can be placed through www.myexchangefood.com Delivery is still available from Popeye's, Anthony's Pizza, Subway, and Manchu Wok.
On Black Friday (Nov. 27), the KMCC will implement additional measures to mitigate capacity. Patrons may only enter the KMCC through the main food court entrance on this day, but can exit from any of the normal access points. Customer numbers will be tracked so they do not exceed the max capacity of 1500 persons.
Individual stores within the KMCC will limit the number of shoppers to 1 person per 10 sqm.
11/18/2020
The 86th Medical Group remains OPEN to support your healthcare needs; however, a number of processes have been modified to limit exposure to COVID-19.
If you’re experiencing the following symptoms: fever, cough, sore throat, vomiting, nasal congestion, diarrhea, sinus pain, allergy symptoms, ear pain, or have any COVID-19 concerns, please utilize the RAMSTEIN SICK HOTLINE at 06371-47-9001, as your first stop before visiting the clinic. For after hour support, please call the Nurse Advice Line at 0800-071-3516 (European Line).
For issues not listed above, please call our appointment line at 06371-46-2273 or send a secure message to your provider team via TRICARE Online. You’ll be offered a telephone consult or virtual appointment with your provider team so that we can further assess your condition. In many cases, we can handle your issue over the phone to include prescribing medications. Please understand that specialty care services and advanced imaging procedures may not be immediately available for non-urgent (life, limb, eyesight) conditions. If an in-person visit with your health care team is required, we have processes in place to limit your exposure to COVID-19.
The Ramstein MDG pharmacy, is currently still operating from the Pharmacy Tent, but has returned to normal operating hours of Mon-Fri, 0730-1630. New prescriptions can be activated by calling 06371-46-2541 (DSN 479-2541). Please call in refills to the automated refill line at 06371-86-5601, or through TRICARE online.
The services and visit procedures guide below will help you plan ahead for your visit to a specific clinic.
Effective 17 August, The Ramstein Dental Clinic will adjust their operating hours. New Dental Clinic operating hours will be Mon-Fri, 0715-1600. The Dental Clinic will no longer hold walk-in Saturday clinic but after-hour care is still available through LRMC ER. Please call the dental clinic between at 479-2201 or 06371-46-2201 to schedule an appointment or discuss any concerns with your dental provider.
For your convenience we’ve provided a stoplight chart for a future prospective of when you can expect certain services to become available again.
COVID-19 Clinic The Medical Group has a separate clinical area to screen patients that have a higher risk of having or having been exposed to COVID-19. If you are sent to the COVID-19 clinic, it does not mean you have COVID-19. It means the clinic is simply taking precautions based on your screening questions.
Referral Management & Off Base Appointments Your referral is valid for six months from the time your authorization has been approved. Our office is working diligently to ensure all beneficiaries receive assistance and the most up to date information of off-base providers.
The 86 MDG is committed to providing the best quality care to its beneficiaries in the safest manner. We ask for your understanding and patience if your appointments are disrupted or waiting times are extended due to staffing/resources limitations. These changes are in the best interest of the entire community as we move through this COVID-19 challenge.
Effective January 21, 2021
All Passengers traveling via Ramstein Passenger Terminal must comply with one or more of the following directives:
1. All travelers will have exit screening conducted (primary/secondary) at the point of embarkation at all AMC passenger terminals.
2. General Space Required Information: Travel orders approved by an orders issuing agency/approving authority indicate that travel is approved and no further documentation is required at check-in for AMC/USTRANSCOM flights unless otherwise specified.
3. AFRICOM Space Required Information: Travelers will have a signed Certificate of Mandatory COVID-19 (ROM). Travel will be DENIED to any passenger who fails to provide Certificate of Mandatory COVID-19 (ROM), signed by the first GO/FO/SES in the chain of command, or higher; or, USAFRICOM Exception to Policy memorandum signed by USAFRICOM J3, Director of Operations.
4. Turkey Space Required Information: All passengers with a destination of Turkey MUST have a negative Polymerase Chain Reaction (PCR) COVID-19 test result administered no earlier than 72 hours prior to projected aircraft arrival in Turkey. Passengers will retain documentation for presentation to representatives upon arrival in Turkey. Travel will be DENIED if a passenger does not have this document.
5. Space Available Travel Information: Most Space Available Travel has been suspended, please call the terminal for further information on if you are eligible to fly. For the meals, we are currently back to standard operations. If you would like any other information please let me know.
The PAX Terminal is also answering customer questions on their Facebook Page.
Symptoms For the latest information about signs and symptoms of COVID-19, please visit the Centers for Disease Control and Prevention website here.
Click here to learn how you can protect yourself and others from the virus.
Updated 9/02/2020
For medical assistance, refer to the following
1) If, within the last 14 days, you had close contact with a suspected or confirmed case of the coronavirus AND 2) You are experiencing a cough or mild shortness of breath, AND 3) You have a fever or are feeling feverish, STAY HOME -- DO NOT GO TO THE HOSPITAL please FOLLOW STEP 4 or STEP 5. 4) Ramstein TRICARE beneficiaries should call the RAMSTEIN SICK HOTLINE at 479-2273 (06371-46-2273) or the Nurse Advice Line (NAL) at one of the following toll-free numbers based on your location: - Belgium: 0800-81933 - Germany: 0800-071-3516 - Greece: 00-800-4414-1013 - Italy: 800-979721 - Spain: 900-82-2740 - Turkey: 00-800-44-882-5287 - UK: 0800-028-3263 *** To access the Nurse Advice Line from a cell phone in Europe you must first call your clinic appointment line and choose the option for the Nurse Advice Line.***
5) Non-Ramstein TRICARE beneficiaries should contact their primary care provider for advice.
If your symptoms are severe and/or you are experiencing significant shortness of breath, please call 1-1-2 instead of contacting the COVID line or the NAL.
What happens if I test positive for COVID 19?
1) The medical team will place you on a profile (469) for 14 days if you are military and also do the same for any military members in your immediate household. If you live in the dorms and have a roommate, they will also get placed on a profile. 2) Contact your chain of command so they can work on getting you food and other supplies you may need while you are recovering. 3) You are not to go outside your room. Please stay away from other people, including those in your household. That means no sharing silverware, drinking out of the same glass, using the same bathroom. Ideally stay at least 6 feet away from everyone else. 4) Remember to wash your hands regularly and cough into your elbow or a tissue. 5) Clean all public use areas (kitchen/bathroom), doorknobs, light switches with anti-viral cleaning supplies. 6) The Public Health team will call and check on you daily. If you have a thermometer, check your temperature daily. 7) Once you meet certain criteria (fever free for a specific amount of time, symptoms improving and at least 14 days since symptoms developed), public health will consider releasing you from isolation. This may also require repeat lab tests to comply with German law; although, the need for follow up testing depends on where you live. Public Health will provide you with a written “release letter” to give to your supervisor, clearing you to come off of isolation and go back to work. The 469 will also be removed once you are released.
The CDC has additional information here.
What should I do if I had symptoms and was tested and are now waiting for the test results?
1) The medical team will place you on quarters for 7 days while we await the test results. Similarly any military members in your immediate household will be placed on quarters. If you live in the dorms and share a kitchen or bathroom, your roommate will also get quarters and be potentially moved elsewhere. 2) Contact your chain of command so they can work on getting you food and other supplies you may need while you are recovering. 3) You are not to go outside your room. Please stay away from other people, including those in your household. That means no sharing silverware, drinking out of the same glass, using the same bathroom. Ideally stay at least 6 feet away from everyone else. 4) Remember to wash your hands regularly and cough into your elbow or a tissue. 5) Clean all public use areas (kitchen/bathroom), doorknobs, light switches with anti-viral cleaning supplies. 6) The Public Health team will make an initial call to you to verify your information and give instructions for you and your household members while test(s) are pending. 7) If you have a thermometer, check your temperature daily. 8) You should get a phone call with results within 5 days. If you do not receive a call in this time frame, please call the Sick Hotline at 479-2273 (06371-46-2273). 9) If you test negative, you will be allowed to return to work if your symptoms have improved and you are fever-free for 72 hrs.
What can I do if one of my friends or co-workers gets COVID-19?
1) Contact them-call, email, social media (NOT face-to-face) and make sure they are doing okay. It is stressful to be stuck in your room for potentially two weeks or more, so try to engage them virtually. 2) Ask if there is anything they need. If they do, you can provide it, but leave it on their doorstep and text them so you don’t get exposed. 3) If public health did NOT call you directly, then you are NOT a close contact of that person, so you do not need to stay at home. If you have concerns, you can contact the Sick Hotline at 479-2273 (06371-46-2273). 4) Do NOT panic! COVID-19 is a lot like a cold or the flu. You can take the same precautions to prevent the spread, like washing your hands and cleaning any items that would be shared (door knobs, light switches).
What if I have symptoms and concerns about COVID-19?
1) Stay in your house or room and call your supervisor to let them know you are feeling unwell. Do NOT go to work. 2) Call the Ramstein Medical Sick Hotline (479-2273) for a clinical assessment. The provider on the hotline may or may not put you on quarters, depending on your personal situation. Ramstein Sick Hotline Commercial: 06371-46-2273. 3) Symptoms for COVID include fever, cough, shortness of breath. If you can’t breathe, call emergency services, not the hotline.
Mental Health Clinic Mental Health Clinic is open Monday-Friday 7:30 a.m. to 4:30 p.m. and seeing Active Duty patients, though they are trying to minimize the number of patients seen in the clinic. Call 479-2390 or 06371-46-2390 to ask questions about services. Some telephonic work with established patients will be conducted on the weekends.
The ADAPT clinic is open Monday-Friday 7:30 a.m. to 4:30 and seeing Active Duty patients, though they trying to minimize the number of people sees in person in the clinic. Some telephonic work to established patients will be conducted on the weekends.
For Active Duty, if you are having thoughts of harming yourself or others please do one of the following:
Military Family Life Counselor (MFLC) A free and anonymous counseling service. Still taking appointments by calling one of the three numbers: 0176 1057 2634, 0176 1736 8898, or 0151 5674 8179.
Child and Youth Behavioral MFLCs (CYB-MFLCs) are also able to temporarily provide telehealth services to your military community. These services include telephonic and video non-medical counseling in areas where face-to-face support is restricted due to COVID-19. For more information, contact Nanet Peterson at 0176 7413 7162.
Family Advocacy Open from 7:30 a.m. to 4:30 p.m. and is currently offering a multitude of online classes through Facebook Live. These are great resources for parents and couples who wish to acquire additional skills for building healthy and strong families. Registration can be completed on the Ramstein Family Advocacy Facebook page or by calling 479-2370. Additionally, Ramstein Family Advocacy provides 24/7 telephonic support to community members who are in unsafe relationships through their local hotline. If you or someone you know is in an unsafe relationship, please call 0173 628 4624 any time.
Health Promotion Bod Pod service is still available by appointment only (480-1799), and Nutrition Counseling is available via telephone (480-1689).
Sexual Assault Prevention and Response The Ramstein SAPR office remains open 8:00 a.m. to 4:00 p.m. in building 404 for in-person assistance. Please call the 24/7 SAPR hotline at 0172-821-4871 to speak with a credentialed advocate.
Chapel Open 7:30 a.m. to 4:30 p.m. and accepting walk-ins. An on-call Chaplain is also available after hours by contacting Command Post (480-2121). Worship Services are available on Facebook.
86 AW Integrated Resilience Office Open Monday-Friday 7:00 a.m. to 4:00 p.m. Call 06371-47-1422 or email 86AW.CVB.IRO@us.af.mil.
A&FRC Open for virtual appointments 7:30 a.m. to 4:30 p.m. by calling 480-5100. Virtual trainings are also available to include Sponsorship, Initial Key Spouse, Transition Assistance and Pre-Deployment/Re-Integration.
Equal Opportunity Open Mon-Friday 7:30 a.m. to 4:30 p.m. with telephone (489-8534) appointments only for AF Members, Dependents, Retirees, DoD Civilians (NAF/GS) with limited services to Local Nationals.
American Red Cross The ARC is offering a COVID-19 Virtual Resiliency Module which will teach the basic skills of ways to connect, learn about stress, and practice relaxation and stress-management techniques. They are also offering a Coping with Deployments (CWD) Psychological First Aid for Military Families module. This course offers an introduction to Psychological First Aid and resilience surrounding deployments. If people are interested in any of our virtual modules, they can email ramstein@redcross.org or call at (DSN) 480-2171 (CIV) 06371-47-2171.
Military One Source https://www.militaryonesource.mil/
For additional resources to help manage stress and for ways to help others cope with the pandemic, click here.
As of June 18, 2020, Air Force installations in the Kaiserslautern Military Community are operating in Health Protection Condition Bravo.
Q) Can we still sign visitors on to base? A) No. In order to limit the number of visitors at the Commissary and KMCC, base visitor passes are not being issued until further notice. Official business passes will continue to be issued. For specific questions, contact the Visitor Control Center at DSN 480-5775 or commercial 06371-47-5775.
Q) If someone is PCS-ing to Ramstein in the next couple of months will the lockdown prevent them from coming to Germany? A) No. At this time personnel who are scheduled to arrive in Ramstein will continue to do so but must adhere to the guidance in the Modified GO #2.
Q) Will schools go completely virtual or will CDCs close? A) At this time, DoDEA schools are going to continue via remote learning until further notice. Air Force CDCs will remain open, but at a reduced capacity serving children of single military and dual military parents who are first responders or health care providers. Parents received an email with additional information.
Q) Can people leave from Ramstein and go to a non-risk area? A) Yes, however, you may require a quarantine if the area becomes high-risk while you are there. Please work with your unit commander when considering leave.
Q) What changes are happening on base regarding facilities and restaurants? A) In accordance with host nation restrictions, on-base restaurants are serving only take-out or delivery until further notice. Air Force fitness centers are closed, except uniformed military members may use the facilities to maintain military readiness.
Q) If transited through a risk area via car or plane do I have to quarantine? A) No. Recent Rheinland-Pfalz guidance states that just transiting through a high-risk area does not trigger a quarantine.
Q) What are the testing hours in the tents on Ramstein? A) There are three main periods of time for COVID-19 testing at Ramstein Air Base depending on your specific circumstance.
Mon. - Fri. 0730-1000 -Testing out of travel quarantine
1000-1100 -Testing prior to TDY, deploying or for close contacts (these must be coordinated through the SICK Line)
1100-1300 -Testing for anyone who is symptomatic (these must be coordinated through the SICK Line)
Q) What are the restriction for ROM vs. quarantine? A) Individuals who have PCS-ed to the area should stay in their quarters and arrange grocery pick-up with their sponsor/unit. Some individuals are here in-transit and do not have a sponsor/unit. These individuals have specific places they can go for food, but they are not authorized to be wandering around the BX. Please refer to the modified GO #2 for specifics.
Q) If I live in a risk area in Germany can I come to work? A) Yes. Please continue to be vigilant by wear face coverings, washing your hands and watching your distance.
Q) How do you do contact tracing? A) If an individual tests positive, Public Health will contact that individual to find out who they’ve been around for a cumulative 15 minutes during the previous 48-hours from either the positive test or the onset of symptoms. Using that information we compile a list of close contacts who may be at risk.
Q) If I live in a risk area why can’t I travel to another risk area in the state? A) Leisure travel outside the local area is highly discouraged at this time. This is in line with Chancellor Merkel and the Federal Government’s request to avoid unnecessary travel. Remaining close to home reduces exposure to others and to the virus, which helps our community remain safe and healthy.
Q) What is the difference between the RKI heat map and color service warning system? A) The RKI shows risk on a more macro-level, and the Rheinland-Pfalz color warning system shows more localized information. Both are helpful to determine which areas have a higher incidence of COVID-19.
Q) Can you define a private event vs. a social gathering? A) A private event is a historic or life-event like a wedding or funeral. A social gathering is more like getting together for dinner.
Q) What would it take for the base to go HPCON Charlie? A) This would be a decision made in cooperation with public health and medical experts and leadership.
Q) When will flu vaccines be available for dependents? A) There are doses available at the Ramstein Medical Clinic right now for children ages 3 and under and for members 65+. Report to the immunizations clinic to receive the vaccine. No appointment necessary. For ages 4-64, we will keep the community informed whenever shots are available.
Q) Is there a list of American/military notaries since legal is appointment only for mission essential emergencies? A) The Ramstein Law Center is currently conducting notarial services by appointment only. This is due to the COVID-19 global pandemic. We have appointment slots set aside for emergencies however, we are currently servicing nonemergency legal assistance as well. Due to the large influx of legal assistance calls, we may be unable to answer the phone immediately. We recommend leaving a message and you will be placed on our call back list and an appointment will be set up to assist you in the order your call was received. Legal assistance is available through the Army legal offices and the US Embassy. Their info can be found at the following link: https://de.usembassy.gov/u-s-citizen-services/notaries-public/ and they normally charge $50 per notary. We apologize for any inconvenience and appreciate your patience during these unprecedented times. Thank you.
Q) I am traveling to Germany from a high risk area abroad, when do I need to get tested and what kind of test do I need to get? A) Effective 11 Jan., Rheinland-Pfalz requires travelers entering the state from high risk areas abroad to obtain either a negative molecular PCR or Antigen test within 48 hours of entry or immediately upon entry. Some airlines require a negative test to board their flights. The first test is a screening mechanism, and personnel will still need to quarantine upon arrival even if the test is negative. This applies to both official and unofficial travel. A second test is the same optional test that has always existed—you can test out of the 10-day quarantine at day 6 for official travel or day 8 for unofficial travel.
Q) How will the new gathering restrictions affect inbound/outbound personnel regarding household goods, vehicle outprocessing etc? A) PCS cycles are currently not being affected by the updated lockdown guidance, and we can expect inbound/outbound PCSs to continue. As long as personnel have to enter/leave the KMC, our support teams are standing by to ensure that members can do so. However, we ask for your patience if customer service is a little slower. Our people are teleworking and working split shifts, just like many units around base
Q) Can the Post Office extend their hours to get through the backlog of packages that were delayed during the holidays? A) Our post offices have been working at “peak season” levels since last April. The increased reliance on online shopping, combined with the impacts COVID has had on US Postal Service’s own manpower, has created backlogs and delays at US ports. There are no plans at this time to extend hours at our post offices, but they will always gladly accept assistance in the form of volunteers to increase package processing speed. You can find more information on volunteering on the Ramstein/Kapaun Post Office’s Facebook page, at the post offices, or you can sign up at appointment plus.
Q) Will there be any discussion on raising BAS or COLA due to current events? A) Not at this time. BAS is meant to offset the cost of food-related expenses for the member, and it’s determined by the current cost of food in the U.S. COLA is calculated by comparing the prices of goods and services overseas with average prices for equivalent goods and services in CONUS. Although the nature or amount of our expenses may be changing because of COVID, that may not have much of an impact on the actual prices of those goods and services. Members can reach out to the Airmen and Family Readiness Center for financial planning assistance. They are offering several classes over the next few months.
Q) When would the 15 km travel radius apply? A) In regions with a 7-day incidence of more than 200 new infections per 100,000 inhabitants, the states can limit the travel radius to 15 kilometers (9.3 miles) around someone’s place of residence, but travel outside of that would be permitted for valid reasons such as commuting to work. It is up to the discretion of host nation authorities if it chooses to implement this requirement.
Q) If social gatherings are limited to one household plus one member from another household, how does that apply to workplaces? Are work centers supposed to limit their interactions to one other person? A) The social gathering rules do not apply to workplaces. RLP permits employees to continue working in locations that remain open and operating. However, we continue to encourage teleworking and split shifts as much as feasible, minimizing in-person meetings, shrinking close contact circles, and wearing face coverings to promote a safe and healthy work environment.
Q) Why is mandatory quarantine time being reduced from 14 days to 10 days if the numbers continue to rise? A) Our quarantine requirement of 10 days is in line with the host nation and with the Army. The majority of people who contract COVID are symptomatic within the first 10 days. Reducing the baseline quarantine length for travel quarantines is appropriate to balance the risk mitigation to others with the hardship on personnel.
Q) With barber shops closed for more than a month, have we relaxed the grooming standard for haircuts? A) While barber shops are closed, male Airmen should do their best to keep their hair off their ears and off their collars.
Q) Does getting the COVID-19 vaccine allow you to travel and avoid quarantine or other restrictions? A) At this time, no. We will have to continue health protection measures, wearing face coverings, keeping our distance, etc., even after people get vaccinated until a large majority of the population is vaccinated (or until host nation rules change).
Ramstein Sick Hotline Mon – Fri; 7:30 a.m. to 4:30 p.m. Sat; 7:30 a.m. to 12:00 p.m.
DSN: 480-9001, or commercial 06371-47-9001
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