Upcoming Virtual Town Halls
June 5 – 86th Airlift Wing Command Chief and HHG/Personal Property SMEs Town Hall
June 12 – 86th Airlift Wing Commander with CDC and Gym SMEs Town Hall
June 19 – 86th Airlift Wing Commander Town Hall

Previous Virtual Town Halls and AFN Interviews
May 20 – 86th Airlift Wing Command Chief and Vehicle SMEs Town Hall 
May 15 – AFN Interview with 86th Airlift Wing Commander and Command Chief
May 1 – AFN Interview with 86th Airlift Wing Commander and Command Chief
April 27 – 86th Airlift Wing Commander, Mission Support Group, Medical Group
April 20 – 86th Airlift Wing Commander and Command Chief
April 17 – AFN Interview with 86th Airlift Wing Commander and Command Chief
April 13 – 86th Airlift Wing Commander and Command Chief
April 10 – AFN Interview with 86th Airlift Wing Commander and Command Chief
April 6 – Integrated Resiliency Office, 86th MDG and Command Chief
April 3 – AFN Interview with 86th Airlift Wing Commander and Command Chief
March 30 – 86th Airlift Wing Commander and Command Chief
March 27 – AFN Interview with 86th Airlift Wing Commander and Command Chief
March 23 – 86th Airlift Wing Commander and Command Chief
March 20 –  AFN Interview with 86th Airlift Wing Commander, Command Chief and Public Health
March 16 – 86th Airlift Wing Commander, DoDEA, Mission Support Group, Public Health, DeCA, and AAFES

Current COVID-19 Cases
Kaiserslautern City and County Districts have had 268 confirmed cases of COVID-19.

For the latest COVID-19 cases within Rhineland-Palatinate, check the Robert Koch Institute website.
For the latest COVID-19 cases in Germany, check the World Health Organization website.

What’s Opened and Closed (off base) in Germany?

The state government of Rheinland-Pfalz (RLP) announced timelines for the easement of COVID-19 restriction measures in RLP.

  • To see what's open now and what will be opening soon, click here.
  • The current projection of future phased openings may be found here.
  • To see a summary of the changes included in the latest RLP ordinance, click here.
  • For a longer translation of the latest RLP ordinance, click here.

Mandatory use of face coverings in public transportation and shops remain in effect. Self-sewn fabric coverings or scarves/cloths pulled over the face are permitted.

What’s Still Closed/Restricted?

  • Large gatherings and events remain prohibited at least until August 31
  • Clubs will remain closed until further notice

As host nation authorities make decisions on when to reopen establishments off base, base officials will continue to re-address the opening of our facilities and services with the careful oversight of our public health professionals to ensure the health and safety of our community.

Germany still requires a 14-day quarantine for travelers entering from another country. Ramstein personnel should consult with unit leadership for questions regarding how these rules impact them.

Wear of Face Coverings on Base
The 86th AW/CC released guidance in accordance with Department of Defense direction to use cloth face coverings to mitigate risks and spread of COVID-19. Directions and facts regarding cloth face coverings can be found, here.

A face covering should be worn in all public places on base and in work centers if you cannot maintain the 6-foot physical distance requirement. 

As an added precaution to help protect our Security Forces Defenders, we’re encouraging all drivers to wear a protective face covering when attempting entry onto KMC Air Force installations. Drivers may be asked to remove the face covering temporarily during the identification process and are not required to keep the mask on while driving after proceeding through the gate. Personnel should comply with any and all guidance given by the controller as they work to efficiently move traffic through the gate.

Changes to Base Operations and Hours
Numerous changes to base operations and hours are now in effect to mitigate the spread of COVID-19 on the installation and to preserve our combat capability. As Germany loosens its restrictions and reopens some off base establishments, the 86th Airlift Wing will reopen select services in a phased approach under the careful oversight of our public health professionals. To keep our community healthy, services will operate under strict adherence to personal hygiene and physical distancing. Most will require appointments and limit the number of people permitted inside. See the sections below for complete details.

Due to Ramstein's increase to Health Protection Condition Charlie, all shuttle services will be stopped until further notice.

Schools and Childcare Services
German Schools began a phased approach to reopening May 4. To adhere to restrictions and maintain safety, schools will prioritize students in graduating classes first, before determining the possibility of expanding in-person instructions to more classes.

For students enrolled in the DoDEA school system, they will announce relevant information concerning the 2020/2021 school year at a later date. To read the previous DoDEA announcement on school status, click here.

Wing leadership understands the decision to close schools and childcare services created some hardships for families, especially our dual-military and single parents. Therefore, the wing commander signed a policy to provide guidance to Airmen, DoD civilians and commanders.

See the complete memo here. Parents should continue to work through their individual chain of command if additional guidance is necessary.

If you experience technical difficulties, please contact the school directly. A full list of KMC-area schools is available here.

The 86th Mission Support Group will re-assess Air Force Child Development Centers, Child and Youth Centers and Before and After School Care closures on a regular basis to determine when facilities will reopen. More information will be provided to parents who have children in these childcare facilities.

For childcare planning purposes, ensure you first consult the Child Supervision Policy and guidance for providing childcare in base housing.

There are rules regarding who can and cannot provide childcare services. Please read Unauthorized Home Care for more information.

DoDEA and AAFES are working closely together to provide breakfast and lunches on a grab-and-go basis for families.  To view program details, click here.  Members should select meal(s) the day before so that AAFES has enough preparation time.  Members who select meal(s) need to pick them up the following day.  The final day for the grab-and-go school meal program is June 9th.

Guidance for US and Non-US Civilian Personnel
For the latest guidance concerning our US and Non-US civilian workforce, click here.

Members employing telework capabilities can find a compendium of available resources and information below:

Special Leave Accrual for US Military Personnel
Under Secretary of Defense for Personnel and Readiness Matthew Donovan signed a department-wide authorization for service members to accrue and retain an additional leave balance of up to 120 days. The department's actions to stem the spread of COVID-19 has significantly limited the ability of service members to take leave during this national emergency, and we know that leave is vital to the health and welfare of our force.

The memo can be found here.


Host Nation & Local Guidance

Per EUCOM policy, all military personnel must stay within the borders of the country in which they live. There should be no crossing of borders except for mission-related purposes.  

The Federal Republic of Germany has not implemented any restrictions that prevent individuals from traveling within the country.  However, per the latest guidelines from the government of Rheinland-Pfalz (aka Rhineland-Palatinate), persons entering the state from another region or state with an infection rate higher than 50 new cases per 100,000 inhabitants within seven days will have to self-quarantine for 14 days. These states and regions can vary on a daily basis.

As a result, the 86 AW/CC is asking all DoD members to stay within the Rheinland-Pfalz area until further notice. That is the easiest way to ensure members stay in compliance with the host nation’s state guidelines.

For information on which areas are currently high risk due to infection rates, click here (in German).

A daily situation report in English and German can also be found here.

DoD Guidance

Secretary Esper signed a memo May 26th (view here) transitioning to a conditions-based phased approach to personnel movement and travel restrictions.  The memo cancels previous travel restrictions (April 20, 2020) and reissues guidance for DoD components that will remain in effect until further notice.  A DoD article about this newest memo may be found here.

To view updated FAQ about travel restrictions, click here.

For the latest Air Force guidance on the stop movement, including impacts on professional military education, enlisted promotions and fitness guidance, access myPers here.

To view the Air Force directive that restricts leave to the local area during the pandemic, click here.

See Per Diem/Transportation Allowance section below for more information about entitlements for members impacted by the stop movement order.

  • Base Facility Hours/Operations

    Updated 6/2/2020
    As a precautionary measure, several facilities on base have adjusted hours and operations until further notice.

    An updated list of force support operations can be found here.

    Hours of Operations for other KMC/AAFES stores can be found here.

    June 1
    Woodlawn Grill - open for dine in services/
    Drug Demand Reduction Office - resumes random inspection drug testing

    June 5
    Worship Services - resume with limited capacity based on restrictions, registration for high-demand services, continuation of live streaming and virtual services

    May 26

    P.F. Chang's

    Ramstein Visitor Control Center
    Open 7 days a week from 6 a.m. – 6 p.m.

    Services provided include:

    • Contractor/Visitor Passes for OFFICIAL BUSINESS ONLY
    • CAC/IACS Registration
    • Forgotten ID
    • NATO Pre-Notification

    An authorized SPONSOR can only sign in a MAX of (1) visitor at a time for official business. Exceptions of this policy will be made on a case by case basis by the Supervisor on-duty. These services and/or hours of operation are subject to change at the direction of the 86 AW/CC. For questions, please call the VCC at DSN 480-5775 or commercial 06371-47-5775.

    Special Victims' Counsel
    Closed to walk-in clients
    For assistance, call DSN 478-4782 or commercial 0151-1226-3920

    Military Personnel Flight
    Closed for all walk-ins. Customers must email or call.

    Customer Support:
    *Contact Command Post for after-hours emergency*
    *Mission essential appointments only for ID Cards and DEERS: 786fss.fspsidcards@us.af.mil

    At this time CACs and Dependent/Retiree ID Cards will not be renewed. All cards expiring this year (CACs on or after April 16; Dependent/Retiree cards on or after January 1) will be valid through September 30, 2020. Members will need to utilize the ID cards online service to extend their certificates. The instructions to this process are located in the MPF One Stop Shop COVID 19 folder.

    *Mission essential appointments only for Passports: 786fss.passports@us.af.mil
    Installation Personnel Readiness - 786fss.readiness@us.af.mil, On-Call: 0162-419-3531
    Personnel System Management - 786fss.psm@us.af.mil

    Career Development:
    Promotions - 786fss.dpmpppromotions@us.af.mil
    Retentions - 786FSS.FSPD.Retentions@us.af.mil
    Rets & Seps - 786FSS.FSPD.Rets-Seps@us.af.mil
    Assignments - 786fss.dpmar@us.af.mil

    Force Management:
    Evaluations - 786FSS.FSPM.Evaluations@us.af.mil
    Classifications - 786FSS.FSPM.Evaluations@us.af.mil

    For more detailed information on each Military Personnel Flight COVID-19 Functions, please click here.

    German-American Community Office
    Closed until further notice
    For assistance, contact info@gaco-kl.de

    Public Affairs Photo Studio
    Closed until further notice.
    Studio appointments will not be scheduled while RAB is in HPCON Charlie.

    Ramstein & Vogelweh Libraries
    Curbside Takeaway Opens Wednesday, May 27
    Mon/Wed from 10 a.m. – 4 p.m. (Last Name beginning A-K on Library Card)
    Tues/Thurs from 10 a.m. – 4 p.m. (Last Name beginning L-Z on Library Card)
    Cardholders can request up to 10 items at one time through the usafelibraries.org website. The request(s) must be received by 2 p.m. the day prior to pickup.
    Click here for more information

    Service Credit Union
    Branches are closed to the general public, but representatives can assist via phone or during a scheduled appointment. Please click here for more information.

    Ramstein Chapel Services
    All in-person worship services have been cancelled, but many will continue in a virtual manner. A list of virtual opportunities can be found here.
    For more updated information about chapel services can be found on the Ramstein Chapel Facebook page.

    USAREUR Licensing Office

    Due to HPCON CHARLIE, the Ramstein USAREUR Licensing Office will operate as follows:

    • Support is still available, by appointment only. 
    • To schedule an appointment please use the 86th Airlift Wing Appointment Scheduling Program (Appointment Plus)

    Vehicle Inspection at Kapaun AB

    Kapaun POV Inspection is now open Monday through Friday from 7 a.m. - 3 p.m. Exception to Policy (ETPs) letters are no longer required. Only one driver per vehicle (no family members or pets) will be allowed in the Vehicle Inspection Office at a time. Please contact Vehicle Inspections Office at DSN 489-6400 or 0631 49 6400 with any questions.

    Vehicle Registration at Kapaun AB

    In order to better assist the Community, we have updated our office operations to include the following services by appointment only:

    - Mission essential transactions for De-registration/Transfer for PCS, Separations, or Retirements will require Orders at the time of your appointment. These appointments will require orders.

    - Emergency situations/all other transactions (i.e. no vehicles in your household, rental fees, etc.) will still require an exception to policy memorandum from your Leadership presented at the time of your appointment. If you do not have one, you will not be serviced regardless of situation.

    - Vehicle just arrived? An exception to policy memorandum from your leadership will NOT be required at the time of your appointment for members who have vehicles ready to be picked up from the shipping company, International Auto Logistics.

    - If you need to clear a suspense for a new vehicle that was already registered, please send those documents (front and back) to our organization box: 569USFPS.S5BV.VehicleRegistration@us.af.mil

    Appointments can be made through Appointment Plus. Availability is still limited in order to adhere to social distancing guidelines, although you will no longer have to email us a request to our organization box. Previously scheduled appointments via our organization box will be honored.

    USAREUR HQ Update:

    All permanent registrations expiring within 30 days after 21 April 2020, have been electronically extended for 60 days. This does not apply to temporary registrations, or non-operational registrations. However, temporary registrations and non-operational registrations will be deemed valid if they expired after 21 March 2020, until normal operations resume.

    - If an appointment is scheduled to go from temporary to permanent registration at our office, and the registration has expired on paper within the grace period (after 21 March 2020), our office will require a new blank insurance card.

    For questions on required documents that you will need in order to complete any transaction, our pamphlet is located here under “Checklist”.

    Fitness Centers
    Southside, Northside and Vogelweh Fitness Centers are all closed until further notice.

    Effective May 21, all official fitness assessment testing is cancelled until October 1, 2020. For more information and to determine when applicable test dates will be, click here.

    Postal Operations: Alphabetical Assigned Days and Retiree Hour (Effective 1 April 20)
    *Anyone can check their mailbox 7 days a week, excluding the timeframes below that are not your designated package pick-up days/times.
    Northside Post Office (NSPO):

    Mon & Wed, 10 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Customers with last name that begins with A-K eligible to pick up packages and mail out packages
    Tues & Thurs, 10 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Customers with last name that begins with L-Z eligible to pick up packages and mail out packages
    Friday, 10 a.m. – 11 a.m. Retirees only in the facility (mailbox check/package pick-up/mail out boxes) and 11 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Open to all customers to pick-up packages and mail out packages
    Saturday, 11 a.m. – 1 p.m. open to all personnel to pick-up packages

    Official Mail:
    Mon-Fri, 10 a.m. – 2 p.m. Unit pick-up/drop-off, Official Mail unit runs as-needed only

    Southside Post Office (SSPO):
    Mon & Wed, 10 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Customers with last name that begins with A-K eligible to pick up packages
    Tues & Thurs, 10 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Customers with last name that begins with L-Z eligible to pick up packages
    Friday, 10 a.m. – 11 a.m. Retirees only in the facility (mailbox check/package pick-up) and 11 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Open to all customers to pick-up packages
    Saturday, 11 a.m. – 1 p.m. open to all personnel to pick-up packages

    Kapaun Post Office (KPO):
    Mon & Wed, 10 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Customers with last name that begins with A-K eligible to pick up packages
    Tues & Thurs, 10 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Customers with last name that begins with L-Z eligible to pick up packages
    Friday, 10 a.m. – 11 a.m. Retirees only in the facility (mailbox check/package pick-up) and 1 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Open to all customers to pick-up packages

    Official Mail: Mon-Fri, 10 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Unit pick up/drop-off, 1 Official Mail unit run per week

    Those who are immune-compromised or live with a family member who is immune-compromised can set up private appointments through their Post Office’s Customer Service for mail pick-up once per week.

    If members cannot pick up their mail on their designated days due to mission requirements, they should coordinate with their Post Office’s Customer Service team to schedule an appointment to pick up mail, or to temporarily put their mail on hold.

    Customer Service Org Boxes for special requirements:
    Northside Post Office: 86cs.postal.service.1@us.af.mil
    Southside Post Office: southside.postal@us.af.mil
    Kapaun Post Office: 86cs.kapauncustomerservice@us.af.mil

    Civilian Personnel Office/NAF HR Office
    No walk-ins, customers are requested to email or call.
    Appointments will be set when necessary.
    US CPO: 480-5850
    LN CPO: 480-7153
    NAF HRO: 480-2672

    86 CPTS (Finance)
    Mon & Fri, 8 a.m. – 3 p.m. Appt only
    Tues & Thurs, 9 a.m. – 3 p.m. Appt only

    • In person customer contact will be limited to emergency only (i.e. member not receiving a paycheck/extreme financial hardship). Please work with your 1st Sergeant if you have an emergency.
    • All other inquiries can be taken care of via email through the POCs below

    For any inquiries regarding authorizations or orders needing to be certified -- 86cpts.1610certification@us.af.mil

    Relocations Team PCS In-Processing Assistance - 86CPTS.PCS.assistance@us.af.mil
    DTS Team (Include reason in subject; i.e. Auth) - 86cpts.dtshelpdesk@us.af.mil
    Special Actions Team (Separations/Retirements) - 86cpts.specialactions@us.af.mil
    Debt Management Team (Military Pay Debts) - 86CPTS.FMF.DebtManagement@us.af.mil
    Civilian Pay Team - 86cpts.civ.pay@us.af.mil
    Customer Service - 86cpts.cs@us.af.mil

    86 AW Retiree Activities Office (RAO)
    Closed until further notice.
    All events scheduled up until 31 July by the RAO and KMC Retiree Council are cancelled. In the FAQs below you will find some information specific to retirees. For anything else, please e-mail jim.barrante@gmail.com

    Dining Facilities (DFAC) *Take-Out Only*
    LBH (Kapaun)
    Breakfast: 0600-0800, Mon– Fri (Weekends 700-830)
    Lunch: 1100-1300, Mon – Sun
    Dinner: 1630-1800, Mon – Sun

    Jawbone Flight Kitchen (Ramstein)
    Breakfast: 0600-0730, Mon – Fri
    Lunch: 1130-1300, Mon – Fri
    Dinner: 1730-1900, Mon – Fri
    Midnight Meal: 2300-0030, 7 days a week

    Ramstein and Vogelweh Commissaries
    Normal operating hours:
    Mon – Sat, 9 a.m. – 9 p.m.
    Sun, 9 a.m. – 8 p.m.
    No early bird hours

    Main Exchange
    Mon – Sat, 9 a.m. – 7 p.m.
    Sunday, 10 a.m. – 7 p.m.

    The food court will be take out only. Meal orders can be placed through www.myexchangefood.com
    Delivery is still available from Popeye's, Anthony's Pizza, Subway, and Manchu Wok.

    Force Support Squadron
    The following will be closed until further notice:​

    • Ramstein Aquatics Center
    • Arts & Crafts
    • Ramstein Community Center
    • Gear Up Sports
    • Rod & Gun Club
    • Officer's Club (to include buffet)
    • Enlisted Club
    • Flying Pig BBQ
    • Slots


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As with any flu season, if you are close to someone who appears to have flu-like symptoms, you should practice proper hygiene and encourage others to do the same. Stay at least 6 feet away and limit interactions with sick individuals to less than 15 minutes if possible.

-Wash hands with soap and water for at least 20 seconds
-If soap and water is not available, use an alcohol-based hand sanitizer that contains at least 60-percent alcohol
-Avoid touching eyes, nose, and mouth with unwashed hands
-Avoid close contact with anyone who is sick
-Clean and disinfect frequently touched objects and surfaces
-Make sure your flu shot is up to date.

Landstuhl Regional Medical Center now has the ability to conduct diagnostic testing for COVID-19 for TRICARE beneficiaries, but the specific test for COVID-19 is not a rapid test. Patients are screened in accordance with Department of Defense and the U.S. Centers for Disease Control and Prevention guidelines to determine if a patient’s risk level necessitates testing. Screening guidelines address whether patients have symptoms of fever and lower respiratory illness, or have had close contact with individuals who are suspected or known to have the illness within the past 14 days.

Please call the 86 MDG appointment line or the COVID Hotline for an assessment. If it is after hours, please call the TRICARE Nurse Advice Line at 1-800-TRICARE or 0800-071-3516 (from a European line). A nurse can offer a screening via phone and evaluate whether more testing may be warranted. As with any routine illness, you should keep your child home to avoid spreading germs.

Quarantine is the phrase used for isolating people who have no symptoms but had a possible exposure to a high risk illness. Isolation is the phrase used when we isolate people who have symptoms of a high risk illness.

LRMC will remain open in the event of a base shutdown and will conduct screening for eligible beneficiaries. Wait times may vary depending on patient load. There may be some restriction on patients entering for routine, non-urgent/emergent care.

Currently, you will likely be put under a voluntary at-home quarantine if you've been exposed to someone who has a confirmed case of COVID-19. If you're experiencing symptoms, always call ahead to your clinic for telephone assessment before being seen in person, and be upfront with your doctor about your travel history.

We are making deliberate decisions to balance preserving combat capability while ensuring our community stays healthy. At this time our Health Protection Condition is not to a point which warrants such actions. We are following the Center for Disease Control recommendations for those individuals who need quarantine. If anyone is sick, we recommend they stay home regardless of COVID19 specific concerns.

A contact event is generally described as:
1) being within six feet of a COVID-19 positive individual for 10 minutes or more
2) being in an enclosed area or workspace (i.e., an office) with a COVID-19 positive individual for 10 minutes or more
3) contact with respiratory or bodily fluid (i.e., coughed or sneezed on, cared for at home, etc.) from a COVID-19 positive individual.

If you have been in close contact with someone who is COVID-19 positive contact your health care provider as explained above. As a close contact of someone who is COVID-19 positive, you are required to isolate in your residence for 14 days from last contact with the infected individual. See Guidelines for Isolation and Restriction of Movement below.

Close contacts of someone who is COVID-19 positive, are placed on Restriction of Movement (ROM) and will isolate (completely restricted to quarters) for 14 days from date of exposure. The close contact should isolate from the rest of the family, but as long as that individual doesn't develop symptoms - then family members are not categorized or restricted. Family members should maintain separate living space to the greatest extent possible. While this does not preclude all personal contact, limit proximity to at least six feet as much as possible. If the close contact begins to develop symptoms, he/she becomes a PUI and all family members are placed on ROM (See definition and details in PUI and ROM definitions).

The goal for wearing a protective face covering is to stop the spread of germs, especially if you are asymptomatic. Proper wear means the cloth covers both the nose and mouth. Wear of a protective face covering is mandatory at the Base Exchange, Commissary or any other public gathering place for ages 2 years or older. It’s also mandatory to wear a face covering when coming through the base gates.

The current HPCON is Charlie. That decision was made at the Secretary of Defense level and covers all Department of Defense forces. We cannot know for sure if we will see the downgrade based on localized conditions. However, we will continue to keep you informed as we get more information on this topic.

As for deployments, work with your command team and explain your unique situation. There are opportunities for us to do what's right by families and by our service members. If you have a specific concern, route that through your chain of command for guidance on exception to policy requests for possible approval.

If you require mental health services, reach out to our mental health office. If they can't physically see you, they will work through the referral process through the TRICARE network to get you the appropriate services. There are many resources available. The COVID hotline was recently established; you can call in and have a discussion with a qualified mental health specialist who will be able to talk through some of the issues you may be dealing with. There are Military Family Life Consultants, chaplains and Military OneSource in addition to our Mental Health clinic. For more information about resources available to you, reach out to your first sergeant or key spouse and they can assist.

Civilian Questions

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Healthy employees always have the option to request personal leave for safety reasons. If you feel as though you would like to take leave, please do so and commanders are encouraged to approve those requests.

The categories of the high risk employees are defined for us by the Center for Disease Control or, for our local national colleagues, through the Robert Koch Institute. Guidance has been provided to commanders and is posted on our website. These circumstances will be handled on a case-by-case basis.

For employees who are asymptomatic, report to your chain of command in writing, you will be required to submit medical documentation to support your request. Supervisors, need to exhaust all human resource flexibilities prior to putting use of weather and safety leave, such as telework or alternate work location to ensure workforce protection measures.

Employees on weather and safety leave must remain in the local area and are subject to recall. If you become ill, you would need to go out on sick leave. For further information, please refer to the detailed guidance on our website, then elevate any questions through your chain of command.

Supervisors are always asked to keep position descriptions accurate and current. These processes continue and can be accomplished virtually through both the Civilian Personnel Office and Air Force Personnel Center. Additionally, procedures for telework have been placed on the CPO website to include the required documentation and the training.

The public law itself came into effect on April 1. However, we have not received guidance on execution. As soon as that information is available, we will get it out to the workforce.

The two-people, social gathering rule refers to social purposes; the latter relates to military- or work-related businesses. We're not allowed to gather with groups larger than two people socially, and there's a fine associated. However, when it comes to military, we've got to get the mission done.

These will have to be handled on a case-by-case basis. Get with your supervisor and the civilian personnel office to help determine a potential way ahead. In general, if you've been here for three years, an extension can be requested by your commander. If you've been here over five, or at the five year mark, there are provisions already in place for a short term extension of up to 180 days that can be requested. Those however, remain mission based and adjudicated by the appropriate approval authority. Please get with your supervisor and elevate that through to civilian personnel. As it relates to the permanent change of station moves, in the order by which they will be decided or executed, this issue is currently being discussed. On the military front, there is no automatic one-year extension for military, either. We're working through extensions, but we're following the normal processes for those as well.

We are very fortunate to have a very large and complex service population here at Ramstein that includes multiple tenant units. Measures implemented by the installation command in regards to protection of the force and our mission apply to all tenants. If you have specific questions, please elevate those to your chain of command.

Alternative work schedules are a first-level supervisor authority, in connection with the commander's approval. Please get with your supervisor for an alternative work schedule to help increase physical distancing in the workplace.

Hiring actions do continue to ensure we remain postured once the crisis is over. We are working actions to establish effective dates to ensure both inbound and outbound can navigate effectively once the stop movement is lifted. You will remain at your current position until such time as we establish a new move date for you back to the U.S. This may create a temporary, short term overlap here. However, we'll be able to navigate that and it will have no impact on your employment.

Priority Placement Program procedures will continue as normal, with the exception of travel that's connected to the stop movement order. For those that have accepted positions and have orders, those orders will be amended to change the effective date once the stop movement is lifted.

If you have accepted a position and you don't have orders, we will establish an effective date outside of the stop movement order.

If you've received a valid job offer from the Air Force Personnel Center, please connect back with them and continue the process to accept the offer. Again, your established effective date will be put outside the stop movement order.

Lastly, for those coming up on your DEROS, you will continue to be registered virtually with a member of the CPO staff.

Operations Questions

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We have an installation quarantine and isolation plan. Most likely, this will not be required. However, it will depend on individual circumstances that will need to be addressed at the unit level and passed to the appropriate authorities.

Our planning teams are already working this. Efforts will be closely coordinated with the Army and the headquarters here on Ramstein. However, we are currently in HPCON Charlie as directed by the Secretary of Defense. More information will become available as we work through this.

On March 25, Secretary of Defense enacted a 60-day stop movement order which impacts deployments, redeployments and other global force management activities. As the gateway to the world, our professional airlift mission will continue. 

The garrison looks at a different area than we do. The four installations we have within the 86th Airlift Wing and KMC is different than what the Army does within their garrison. If you work here at Ramstein, look at our website, Facebook page and App to see what is affecting us here.

There are multiple forces play. We have U.S. policy, Secretary of Defense and Air Force policy, as well as international and host nation policy. The Secretary of Defense issued a Stop Movement, setting a fairly high bar to allow people to move around.

Waivers have been approved based on hardship, humanitarian or mission essential needs. Please reach out to your First Sergeants and Squadron Command Teams to understand the process and let them know if you have a unique circumstance.

We’re also working through the latest financial guidance to alleviate fears of, “I’m in an expensive place and I can’t do this for two months, nor do I have two months of leave saved up to be able to do this.” There are mechanisms in place to mitigate undue hardship. Guidance will continue to flow as it becomes available to give flexibility to commanders and supervisors for both military and civilian Airmen.

Extracurricular activities have been cancelled and religious services will be broadcast virtually on their Facebook page to abide by the physical distancing protocols.

We are going out of our way to make sure they stay in different locations. We are protecting them as much as possible. We are following FAA and DoD guidance to keep them separate and as safe as possible. They are currently exempt from the 14-day quarantine except for when they present symptoms, in which case they will go through extra screening.

This is a tough time for folks in the mobility business. Logistics will stay alive and our aircrew will keep the mission flying while we do our best to keep them protected.

Mission essential activities will remain open. Each leadership team knows exactly what it takes to run their operations. We will not dictate to them how many people they can have at work, however we encourage the use electronic means where possible.

Yes, with most of our out-processing done through email or phone calls Airmen are encouraged to continue as planned. Complete as much as you can and continue to plan.

Our schedule remains the same as it has always been. Once the stores close, our vender stockers and commissary employees come on to restock the stores. There is no need to “panic shop” as the supply chain is stable.

Miscellaneous Questions

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Due to increased HPCON measures, base access is limited to visitors who have official business.

Unfortunately no. There is some great guidance on the financial front allowing certain entitlements to individuals during this unique time, please view the Comptroller Policy Memo for more information.

If your college student has orders for student dependent travel and this is a financial hardship, this is a perfect example of a time to execute an exception to policy.

For those who have already used your student dependency travel, work with a copy of the parents’ orders, Status of Forces stamp and dependent ID card. There is the option to fly back commercially, however there is an automatic and mandatory 14-day quarantine upon arrival.

On base policy reflects that of the CDC and host nation. Maintain 2 meter spacing and groups are to be no larger than two individuals unless residing in the same household.

Reach out to your first sergeant and squadron commander as they are authorized to approve exceptions to policy when warranted.

Air Force Public Health officials state there is no scientific evidence of mail needing to be disinfected prior to delivery. Officials recommend washing your hands thoroughly and avoid touching our nose or face while handling mail or any other objects.

Vehicle registrations and ESSO cards are valid until further notice as long as insurance coverage remains current.

There's been no changes to overseas housing allowance. As long as Overseas Housing Allowance and Living Quarters Allowance continues to be paid, you need to pay your rent.

Health care would be obtained off base. It would be important to work with the U.S. Embassy.

Click the link to the Robert Koch Institute or the World Health Organization located on this page to see the current areas most impacted by COVID-19.

DODEA Questions

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Teachers are authorized to work from home. Some administrators and support staff will continue to work in the schools.

DoDEA Europe leadership continues to work closely with health officials, military leaders, and host nation partners to monitor the situation. We will continuously evaluate how long schools should remain closed.

Yes, we understand that the distance learning can be more difficult for some students with specialized needs. Parents are encouraged to speak with their teachers and case managers regarding specific concerns. At this time we ask for your patience as we work through how to best accommodate these students.

Retiree Questions

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Yes! Contact the Acting Director of the RAO at Jim.Barrante@fcfgh.net for more information on receiving regular “buddy checks”.

The Zoll is not closed, Pink Card Holders do not need to pay their customs until July.

If someone’s Pink Card expires the holder can get a new one via an appointment: Call 0631-3427315-0 or e-mail: poststelle.za-kaiserslautern@zoll.bund.de or Larissa.kramer@zoll.bund.de

The American Legion located in Kaiserslautern with support from Boy Scout Troop 12 is offering assistance to our local retirees. Please email michael.young63@yahoo.com or call 0176-276-49912

Yes, the Casualty Assistance Office at Ramstein Air Base is taking appointments via teleconference. Send an email to christine.fenton@us.af.mil or call: 067371-47-5759 to book an appointment.


COVID-19 Hotline
Mon – Fri; 7:30 a.m. to 4:30 p.m.
Sat – Sun; 7:30 a.m. to 12:00 p.m.
DSN: 480-9001, or commercial 06371-47-9001


In order to further support the community, the 86th MDG Disaster Mental Health Team stood up a COVID-19 Stress Line for members to discuss stressors caused by the current situation. The Stress Phone Line is not a mental health crisis line; stress response team members will provide solution focused recommendations to help Airmen and families during the COVID-19 crisis. For more information read the COVID-19 Stress Line guidance.

Mon - Fri; 10:00 a.m. to 2:00 p.m

Ramstein AB

  • Medical Appointments: 06371-46-2273; 314-479-2273
  • Dental Appointments: 06371-46-2210; 314-479-2210

Other Numbers:

  • International SOS: +(44) 20-8762-8384 (option 1)
  • International SOS Toll Free (from Germany): 800-589-1599
  • TRICARE Nurse Advice Line: 1-800-TRICARE; or 0800-071-3516 (from a European Line)

Social Media:

Post your comments, questions, or concerns on the Ramstein AB Facebook page:


Useful Websites:

Recommended Apps:

  • Air Force Connect App: Provides updated news and directory for base services
  • International SOS: TRICARE translation services
  • 112: GPS capability/provides emergency patient locations to call center agents