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CURRENT SITUATION

    If you are experiencing any type of sick or acute illness symptoms, do not go to work or walk-in to the clinic. You should stay home and call the SICK hotline.

 

 

Virtual Town Halls

Upcoming Town Halls
TBD

Archived Virtual Town Halls
View previous town halls here.

Current COVID-19 Cases

For the latest COVID-19 cases within the Kaiserslautern City and County Districts, click here.

For the latest COVID-19 cases within Rheinland-Pfalz (aka Rhineland-Palatinate), check the Robert Koch Institute website.

For the latest COVID-19 cases in Germany, check the World Health Organization website.

Host Nation Guidance and Restrictions

The following restrictions apply throughout Rheinland-Pfalz.  These restrictions also apply on Air Force installations, unless otherwise noted. Note: Due to local incidence rates, Kaiserslautern County published a general decree Mar. 30 which includes additional protective measures. An English translation of that decree is available here.

  • Private gatherings are only permitted for up to five members of two households. Children ages 14 and under do not count against the total number present, but a maximum of two households can meet, regardless of age.
  • Some retail establishments are open, but may limit the amount of customers based on store size.
  • Outdoor dining is permitted in compliance with several protective measures.
  • Zoos, botanical gardens and similar facilities are open with advance booking.
  • Use of face coverings remains mandatory in virtually all public places, including in the vicinity of public buildings and in parking lots.
  • Medical face mask (surgical mask) or a KN95/N95/FFP2 mask are required in the following areas off base:
    • Shopping/stores and public transportation
    • Institutions serving in the administration of justice, such as courts, notary offices and law firms
    • Places of worship
    • During driving tests/driving lessons
    • In other areas where people wait in lines
  • Outdoor contact-free physical fitness training in small groups up to a maximum of 10 people plus a trainer may occur, provided physical distancing can be maintained.
  • See the General Order #2 and Quarantine Requirements section below for important information regarding COVID-19 testing and quarantine requirements.
  • Local installation guidance discourages travel at this time. Areas that exceed a 7-day incidence rate of 100 cases per 100K people may see additional restrictive protective measures.

See below for Ramstein’s face covering/medical mask policy.

Click here for the 86 AW/CC’s guidance for all Air Force personnel in the Kaiserslautern Military Community.

Base visitor passes are not being issued until further notice.  Official business passes will continue to be issued.

Wear of Face Coverings on Base

To see the most current Department of the Air Force guidance, click here.

Additionally, in accordance with state regulations, effective Feb. 1 customers must wear medical masks in the following places on Air Force installations in the KMC:

· KMCC Base Exchange
· Ramstein Shoppette
· Ramstein and Vogelweh Commissaries
· Places of worship
· Post Offices
· Ramstein Law Center

Surgical, KN95/N95, and FFP2 masks are available at off-base grocery stores, pharmacies, gas stations, and at the KMCC.

Children age 6 and under do not have to wear masks on base or off base.

View the installation guidance here.   

Drivers must wear a face covering when approaching the gate to gain entry onto KMC Air Force installations.  Drivers are not required to keep the mask on while driving after proceeding through the gate.

Guidance for US and Non-US Civilian Personnel

For the latest guidance concerning our US and Non-US civilian workforce, click here.


 

General Order #2, quarantine and covid testing

Host Nation & Local Guidance
The German government has implemented three categories of COVID-19 infection areas: a high risk area, high incidence area and a virus variant area. For a current list of countries and their associated category based on the latest data, click here. An English version is at the top of the page. Knowing each area's category is important as it determines different requirements when entering Germany.

1. COVID Testing: All travelers (ages 6+) entering Germany via airplane, regardless of the risk level of the country they are departing, are required to take a COVID-19 test no more than 48 hours prior to arrival in Germany. Airlines will only be allowed to let passengers on board with proof of a negative test. PCR tests and approved rapid tests will be accepted. This policy is in effect throughout Germany until May 13.  More information about this requirement can be found here.

  • Note: For travelers who recently recovered from COVID and continue to test positive despite being symptom free, Germany is currently not accepting memorandums from health care providers that validate the traveler has recovered from the virus.  All travelers aged six years or older must have a negative test prior to boarding the airplane. Members should contact their losing unit for guidance if attempting to travel to Germany for official purposes (TDY/PCS).

2. Digital Registration: All passengers destined for Germany must digitally register here before they travel. Upon arrival, they must show proof of registering before Customs/Immigrations will clear them into the country. A fine up to 25,000 Euros could be imposed on each passenger not registering and not able to provide proof. 

3. Quarantine Requirement:  Even if a COVID-19 test is negative, the state of Rheinland-Pfalz (aka Rhineland-Palatinate) requires individuals to quarantine for 10 days who travel to Rheinland-Pfalz by land, sea or air from a risk area or high incidence area. The state's quarantine requirements only applies if an individual is in an area while it is considered a risk area. This rule is not applied retroactively if an individual leaves an area prior to it being identified as a risk area. Furthermore, merely transiting a risk area does not drive a quarantine requirement.  However, travelers arriving from a virus-variant area must quarantine 14 days with no exceptions. There is no early test out option for travelers from a variant area.

Note: Please see the installation guidance below for information on quarantine and testing options for U.S. members assigned to Air Force installations in the KMC.

 

Installation Guidance

For the latest installation guidance regarding quarantine requirements and test-out options, view the General Order #2 here. The order applies to all official and nonofficial travel and failure to comply can result in disciplinary action.

Ramstein Testing Center Information

  • Asymptomatic travelers eligible for testing can drive-in or walk-up to Ramstein's testing center Mon-Fri between 0730 and 1000.  
  • The testing center is located at the medical clinic's parking lot. Although the lot is closed to normal traffic, those requiring a test are authorized to drive up and remain in their vehicle for the test. Members may also walk up to the testing area if they don't have access to a vehicle. 
  • Forms will be completed at the testing location, and no paperwork is required prior to arrival.
  • For symptomatic travelers - please dial Commercial: 06371-47-9001, or DSN: 480-9001, and select Option 3 for the Sick Hotline.
  • Information about COVID-19 antigen testing prior to official travel can be found in the next section under Travel to/from the United States

Off-Base Testing Information

  • Asymptomatic military personnel and their dependents can utilize local antigen testing centers off-base. A list of available locations is located here. You may need to provide proof of residence like a housing contract or bill. If a test comes back positive, members will need to quarantine and obtain a PCR test. View a translated version of the test certificate here. For more information about testing, visit this site.

Additional Information

  • Incoming PCS personnel must make reservations for on-base lodging as early as possible after receiving an assignment to Ramstein. No need to wait for orders!
  • PCS personnel are authorized to quarantine at an off-base establishment if on-base lodging is full. A non-availability memorandum is required for off-base lodging.
  • Incoming PCS personnel must go directly to their lodging upon arrival to Ramstein to quarantine before shopping or in-processing. Shopping and in-processing are not authorized until quarantine is complete.
  • Members should coordinate with their sponsors and unit commanders accordingly to receive support.
  • Shopping options are available for quarantining families from both the Commissary and Exchange. For more information go to the official Ramstein Facebook page here.
  • For a full list of available local food services see the link at the top of the Base Facility Hours/Operations section below. 


 

TRAVEL RESTRICTIONS

Installation Guidance

Air Force facilities in the KMC are currently in HPCON Bravo. Personnel attempting to travel to Ramstein Air Base for official travel must conduct commander-to-commander coordination. Incoming PCS personnel must make reservations for on-base lodging as early as possible after receiving an assignment to Ramstein. No need to wait for orders.

Airmen PCSing from Ramstein who are currently assigned to USAFE-AFAFRICA units do not require an exception to policy memo, per guidance from the USAFE-AFAFRICA commander. Outbound personnel departing the KMC area should reserve off-base lodging, which will help preserve on-base lodging for members who arrive here and need to quarantine. Members departing the KMC may attempt to reserve on-base lodging no earlier than 72 hours prior to departure. If lodging is available, then departing members may stay on-base.

Off-duty travel/leave

Leisure travel outside the local commuting area is highly discouraged at this time. The “local commuting area” is roughly defined as the general area a person lives, works, and transits through on a regular basis through the course of day-to-day life. This is in line with Chancellor Merkel and the Federal Government’s request to avoid unnecessary travel. Remaining close to home reduces exposure to others and to the virus, which helps our community remain safe and healthy.

Commanders should conduct a risk assessment when Airmen desire to travel. To conduct a risk assessment for areas in Germany, please use this heat map to determine if the location is a risk area. Colors found on the map indicate a certain level of new cases per 100 thousand people over the past 7 days. If an area has a rate of 50 new cases per 100 thousand people in the last 7 days, it is a risk area. To conduct a risk assessment of areas outside of Germany, reference the Robert Koch Institute’s list of designated risk areas here. To learn more about each EU country's public health measures, entry requirements, border status, and facility reopenings, visit https:/reopen.europa.eu/en.

For installation guidance on official and unofficial/off-duty travel within Germany, click here.

Travel to/from the United States

German federal authorities have classified the United States as a "risk area," therefore all non-official travel to/from the United States remains highly discouraged at this time. Personnel requesting to travel to the United States for leave purposes should refer to the applicable processes outlined in the above section about leave travel. Air Force dependents have no restrictions on leisure travel, except for any imposed by the host nation or state authorities. However, leisure travel by dependents to the United States is also discouraged at this time due to potential difficulties associated with returning to Germany, quarantine requirements upon returning, and overall health and safety concerns for all travelers.

  • Note: Individuals who travel to the United States and get infected with COVID during travel will not be able to return to Germany until the individual tests negative for COVID.  Tests can continue to show positive for weeks.  Germany is currently not accepting memorandums from health care providers that validate the traveler has recovered from the virus.  All travelers aged six years or older must have a negative test prior to boarding the airplane for return to Germany. 

When traveling to the United States, all air passengers ages two years and older are required to get a viral/antigen test (a test for current infection) within the 3 days before their departure flight to the U.S., and provide written documentation of their laboratory test result (paper or electronic copy) to the airline, or provide documentation from a licensed health care provider of having recovered from COVID-19 in the 90 days preceding travel. Travelers are highly encouraged to check requirements with their airline prior to travel. More information about this requirement can be found here.

  • Exemption: DoD personnel, including military personnel and civilian employees, dependents, contractors (including whole aircraft charter operators), and other U.S. government employees do not have to have a COVID test prior to travel to the United States when traveling on DoD assets (military aircraft and commercially contracted aircraft such as the Patriot Express), if traveling on official government travel orders.  Members on government travel orders who attempt to depart via commercial airports such as Frankfurt will have to complete a COVID test prior to departure.  Government travel orders includes PCS, emergency leave, TDY, etc., but not ordinary leave.

For U.S. members flying on official travel orders and emergency leave to the U.S.:

  • The 86 MDG is providing rapid COVID testing (antigen) at the E-Club, Mon.-Fri. 7:30 a.m. to 10:00 a.m.
  • Rapid testing is walk-in only
  • Personnel will have their test results back on the same day, however, more testing will be required if results come back positive
  • All members age 2 and above will require a test (anterior nasal swab) if departing from a commercial airport
  • Members must bring proof of travel such as DTS orders or leave web orders showing official travel

For U.S. members departing for unofficial/leave travel to the U.S.:

  • The 86 MDG does not have capacity to test individuals prior to unofficial travel
  • Asymptomatic military personnel and their dependents can utilize local antigen testing centers off-base. A list of available locations is here. View a translated version of the test certificate here.
  • Members may search for other testing locations by accessing the US Embassy’s website here. Additionally, click here for testing options at the Frankfurt Airport.
  • All testing costs will be the responsibility of the member


 

  • Base Facility Hours/Operations

    Updated Mar. 8, 2021

    • As a precautionary measure, several facilities on base have adjusted hours and operations until further notice.
    • An updated list of force support operations can be found here.
    • Available food services can be found here. AADD is offering members in quarantine grocery delivery services. Members can place their orders by calling 0152-5172-3356 Sat & Sun between 10 a.m. - 4 p.m. Groceries are only available through Ramstein's commissary. To volunteer to deliver groceries, sign up here.

    Public Affairs Studio

    Open Monday – Friday by appointment only. To schedule an Official Photo for biography, application or award package, please click here.

    KMC Shuttle Services

    Ramstein AB Shuttle Information

    Kapaun AS Shuttle Information

    Face coverings and physical distancing are required while riding shuttles.

    Ramstein Visitor Control Center

    Open 7 days a week from 6 a.m. – 10 p.m.

    Services include:

    • Contractor/Visitor Passes (Due to COVID-19, visitor passes are limited to those with official business until further notice)
    • CAC/IACS Registration
    • Forgotten ID
    • NATO Pre-Notification

    These services and/or hours of operation are subject to change at the direction of the 86 AW/CC. For questions, please call the VCC at DSN 480-5775 or commercial 06371-47-5775.

    TMO Personal Property

    Due to the current COVID 19 situation, the Personal Property Processing Office located in Bldg. 2106 RM 211 Ramstein AB has suspended their walk-in service until further notice.

    In order to start the process to schedule household goods pick up, customers should follow the guidance in their virtual out-processing checklist or visit our HHG factsheet link:

    https://www.ramstein.af.mil/About/Fact-Sheets/Display/Article/774938/household-goods-outbound/

    After completing the self-counseling in www.move.mil, customers should e-mail DD1299 and orders to the PPPO org box: 86lrs.lgrdppo@us.af.mil. A counselor will contact them within 3-5 business days.

    In order to avoid any delays, customers should include a good phone contact (work or personal cell phone) and personal e-mail if possible.

    In case of any questions/concerns, our office can be contacted at DSN 480-2163/5509 or commercial: 06371-47-2163/5509 Mon. – Fri. from 7:30 a.m. – 4:30 p.m.

    Special Victims' Counsel

    Closed to walk-in clients. To speak with the Special Victims' Counsel (SVC) Office, call DSN 478-4782, commercial 06371-405-4782, or duty cell 0172-734-3935.

    Ramstein Legal Office

    Mon. – Wed.: 8:30 a.m. – 4:30 p.m.
    Thurs.: 8:30 a.m. - noon
    Fri.: 8:30 a.m. – 3 p.m.

     *All services are by appointment only, until further notice. Please call 480-5912/5911 or email 86aw.jac.legalassistance@us.af.mil, to schedule an appointment with our office. In the event our lines are busy, please leave a voicemail and our office will return your call as soon as possible.

    Military Personnel Flight

    Closed for all walk-ins. For more detailed information on each Military Personnel Flight COVID-19 Functions, please click here.

    • CAC appointments are only for expired and expiring cards within 30 days, and Initial Issue CACs. To schedule your appointment visit https://booknow.appointment-plus.com/y7jgzct0/
    • Dependent ID Card renewals are requested on-line. Please click here for instructions.
    • They will continue to serve members with prior coordination who are picking up dependent ID cards, need a CAC unblock, or had a Lost/Stolen CAC.

    VAT Office

    The VAT Office is open by appointment only. To schedule an appointment, customers should send an email to 86svs.vatoffice@us.af.mil. For questions call DSN 480-5309.

    German-American Community Office

    Available to assist personnel with questions via phone 0631-363-3010 or email info@gaco-kl.de. Not available for in-person assistance until further notice.

    Ramstein & Vogelweh Libraries

    The Vogelweh Library is closed until further notice.

    The Ramstein Library is open Mon. – Fri. from 10 a.m. – 4 p.m. for curbside pick-up only. The external drop box is open for returning library materials.    

    To request items for pick up at Ramstein Library, use the library catalog available from the Books, Movies, and More tab on the USAFE library catalog site. You will receive an email when they are ready to be picked up.


    Click here for more information.

    Service Credit Union

    Branches have resumed normal hours of operation on weekdays while practicing safe public health measures such as physical distancing and wearing a mask or face covering. The Ramstein South branch is closed on Saturday and Sundays while the KMCC branch is closed on Sundays.

    Ramstein Chapel Services

    Days of Operation:  Mon. – Fri.
    Working Hours: 7:30 a.m. – 4:30 p.m.
    A duty chaplain is available for walk-ins during working hours and an on call chaplain for weekends.

    USAREUR Licensing Office

    The Ramstein USAREUR Licensing Office will operate as follows:

    • Support is available by appointment only.
    • To schedule an appointment please use the 86th Airlift Wing Appointment Scheduling Program (Appointment Plus)

    Vehicle Inspection at Kapaun AB
    Days of Operation: By Appointment only Monday – Friday from 7 - 11:30 a.m. and 12:30 - 3:30 p.m. (7 - 11:30 a.m. on the last duty day of the month)

    All safety service inspections, including inspections for new vehicle registrations, inspections for registration renewals, and re-inspections for previously failed vehicles now require an appointment. Members without an appointment can be seen on a space available basis by using the standby line.

    Personnel must wear a mask while at the inspection station.

    For questions regarding inspections, please contact 86 Vehicle Readiness Squadron at DSN: 489-6400 or COMM: 0631-536-6400.

    Vehicle Registration at Kapaun AB

    Days of Operation: Monday – Friday (closed 11 a.m. – 12 p.m. for lunch)

    Walk-In Hours: 7 – 10 a.m.

    Appointment Hours: 12 – 3 p.m. (Booked via AppointmentPlus).

    Substation/Bldg #2807: Operations will not change. **WALK-IN ONLY** 7 a.m. – 3 p.m. (11 a.m. –12 p.m., closed for lunch)

    If you need to clear a suspense for a new vehicle purchased, please scan & send those documents (front and back) to our organization box.

    For questions regarding shipping appointments or picking up vehicles from International Auto Logistics (IAL), please contact IAL at DSN: 489-7750 or COMM: 0631-536-7750. Web Address: www.PCSmyPOV.com

    For questions on required documents that you will need in order to complete any transaction, our pamphlet is located here under “Checklist”.

    Fitness Centers

    Fitness center available times are as follows:

    • North Side Fitness Center
      • Military members only Mon. – Fri. 5 a.m. – 2 p.m. & Sat: 9 a.m. – 2 p.m.   
    • Vogelweh Fitness Center
      • Military members only Mon. - Fri. 4 - 8 p.m. 
      • Military members & Civilians with DoD CAC Mon. - Fri. Noon - 4 p.m.
    • South Side Fitness Center
      • Military members only Mon. – Fri. 6 – 8 a.m. &  4 – 9 p.m. & Sat. 8 a.m. - 4 p.m.
      • Military members & Civilians with DoD CAC Mon. – Fri. 8 a.m. – 3:30 p.m. & Sun. 8 a.m. - 4 p.m.
    • Fitness Center athletic fields will be accessible during opening hours (once contact tracing information is collected)
    • Note: SSFC Annex remains closed to prioritize DDR

    If you would like to utilize the fitness centers fill out this form prior to arriving to the gym. Alternatively, members can scan a barcode via the EVEPASS App, which is available on android or apple devices for faster/contact-less entry into each fitness center.

    Showers and locker rooms are now available, please ensure if you use a locker to remove your lock before exiting the facility.

    For more about fitness center openings, click here.

    The Air Force has delayed physical fitness assessments until July 2021. Airmen can determine their next fitness assessment due date by visiting the Official Physical Assessment Due Date Matrix on myPers; due dates will primarily depend on the date and score of the last official test.

    Ramstein Passenger Travel and SATO Office

    Passenger Travel and SATO office is temporarily teleworking and can be reached at the following temporary numbers until further notice: DSN 480-5338/3966

    For the most efficient service, please send your completed Port Call Request form and orders to 435lrs.lgrtp@us.af.mil   

    All commercial travel will be forward to the San Antonio call center.

    Germany: 800-826-8960
    USA: 866-576-4635

    For all Emergency Leave, please contact your First Sergeant for assistance.

    Postal Operations: Northside, Southside and Kapaun Post Offices

    Monday-Friday (Except Wednesday): 10 a.m. - 5 p.m.
    Wednesday: noon - 5 p.m.
    Saturday: 11 a.m. - 1 p.m.

    Military in Uniform Priority Lines from 1100-1200 (Exception: Wednesday/Saturday)

    For any questions or concerns please contact our Postal Customer Service Section at DSN: 480-7857 or by email at 786FSS.postal.service.1@us.af.mil.

    Those who are immune-compromised or live with a family member who is immune-compromised can set up private appointments through their Post Office’s Customer Service for mail pick-up once per week.

    Customer Service Org Boxes for special requirements:

    Civilian Personnel Office/NAF HR Office

    No walk-ins. Customers are requested to email or call. Appointments will be set when necessary.

    • US CPO: 480-5850
    • LN CPO: 480-7153
    • NAF HRO: 480-2672

    86 CPTS (Finance)

    Comptroller Services Portal

    Finance is expanding service while adding transparency to the status of your question! Customer service inquiries for Military, Civilian, and Travel Pay can use the Air Force Comptroller Services Portal (CSP). Customers with questions going forward will be asked to input & submit through CSP.

    https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx

    The site is secure and fully protects Personally Identifiable Information (PII). CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to create a user profile and make any necessary updates (2-3 minute process) before submitting their initial request. Customers can then submit, review, and track their requests anytime, anywhere.

    *MS Edge is the preferred browser, followed by Chrome 

    Appointments/Walk-ins

    Appointments for Retirements/Separations briefings must be scheduled via Appointment Plus: https://booknow.appointment-plus.com/9rm3mcns/. 

    Walk-ins will be honored for the following issues only:

    • Advance Rent/Security Deposit
    • Debt Repayment (0900-1200)
    • GSU Personnel for Military/Travel Pay Issues
    • OHA Underpayment over 30 Days
    • No Pay Status
    • Security Deposit Repayment

    Wednesdays are reserved for First Sergeants from 0900-1500.

    Org Boxes

    Org boxes are ONLY intended for GSUs and members without us.af.mil emails. Our primary means of electronic communication is through the Comptroller Services Portal (CSP), located at https://usaf.dps.mil/teams/SAFFMCSP/Portal/SitePages/Home.aspx.  The CSP allows transfer of PII, so a CAC login is required.  If you have not used the CSP before, you will need to create a profile, and instructions are available on the home page under Quick Links.

    Email Org Boxes:
    Civilian Pay Team:  86cpts.civ.pay@us.af.mil
    CED Orders/Authorizations:  86cpts.fmai@us.af.mil
    Travel Certification for Invitational, LN, Student Dep, and RAT:  86cpts.1610certification@us.af.mil
    Customer Service:  86cpts.cs@us.af.mil

    Finance PCS Update

    In order to mitigate the spread of COVID-19, the 86th Comptroller Squadron is transitioning to a virtual platform for PCS In-Processing. 

    Starting Mar. 1, all members will in-process with finance through e-Finance.  E-Finance is an Air Force tool available through the Air Force Portal. It allows members to submit travel vouchers directly to the Comptroller Squadron for review. 

    This shift to e-Finance will eliminate the need for appointments and reduce wait times by allowing members to file their travel vouchers at any time from any location, as long as they have a computer with a CAC reader.

    A comprehensive e-Finance user guide is available on the home page of the Comptroller Services Portal under "knowledge articles".  It is also available on the e-Finance website.  To access the user guide from the website, click “PCS” in the top right-hand corner of the website.  After you begin creating your voucher, the guide is available under the “Briefings” hyperlink.

    86 AW Retiree Activities Office (RAO)

    Closed for appointments and walk-ins. All events scheduled are canceled until further notice.

    Contact us via phone or email. DSN 480-5486/Comm 06371-47-5486

    86aw.rao@us.af.mil or ms.tammy.thompson@gmail.com

    Dining Facilities (DFAC) *Take-Out Only*

    LBH (Kapaun)
    Open to All DOD ID card holders, to include dependents and members of foreign governments, are welcome to get food from the LBH. Only USD cash is accepted.

    Mon-Fri
    Breakfast: 6-8 a.m. (weekends & family/holidays 7-8:30 a.m.)
    Lunch: 11 a.m.-1 p.m.
    Dinner: 4:30-6 p.m., weekend/holiday/family day
    Brunch: 8 a.m.-1 p.m.

    Jawbone Flight Kitchen (Ramstein):

    Boxed meals available 24/7; hot meals served
    Mon-Sun
    Breakfast: 6-8 a.m.
    Lunch: 11 a.m.-1 p.m.
    Dinner: 5-7 p.m.
    Midnight meal: 11 p.m.-1 a.m.

    Ramstein and Vogelweh Commissaries

    Normal operating hours: Mon – Sat, 9 a.m. – 8 p.m. Sun, 10 a.m. – 8 p.m.
    No early bird hours.

    Shoppers are required to have a cart or a basket to enter the commissaries. 

    KMCC

    Main Exchange Mon – Sat, 9 a.m. – 7 p.m. Sunday, 10 a.m. – 7 p.m.

    As of Nov. 2, the food court will no longer allow customers to dine-in. Please use take-away and delivery options.

    Meal orders can be placed through www.myexchangefood.com Delivery is still available from Popeye's, Anthony's Pizza, Subway, and Manchu Wok.

    Individual stores within the KMCC will limit the number of shoppers to 1 person per 10 sqm. 

Frequently Asked Questions

 

Q) Can we still sign visitors on to base?
A)  No. In order to limit the number of visitors at the Commissary and KMCC, base visitor passes are not being issued until further notice. Official business passes will continue to be issued. For specific questions, contact the Visitor Control Center at DSN 480-5775 or commercial 06371-47-5775.

Q) If someone is PCS-ing to Ramstein in the next couple of months will the lockdown prevent them from coming to Germany?
A) No. At this time personnel who are scheduled to arrive in Ramstein will continue to do so but must adhere to the guidance in the Modified GO #2.

Q) Can people leave from Ramstein and go to a non-risk area?
A) Yes, however, you may require a quarantine if the area becomes high-risk while you are there. Please work with your unit commander when considering leave.  

Q) If transited through a risk area via car or plane do I have to quarantine?
A) No. Recent Rheinland-Pfalz guidance states that just transiting through a high-risk area does not trigger a quarantine.

Q) What are the testing hours in the tents on Ramstein?
A) There are three main periods of time for COVID-19 testing at Ramstein Air Base depending on your specific circumstance.

Mon. - Fri.
0730-1000 -Testing out of travel quarantine

1000-1100 -Testing prior to TDY, deploying or for close contacts (these must be coordinated through the SICK Line)

1100-1300 -Testing for anyone who is symptomatic (these must be coordinated through the SICK Line)

U.S. members flying on official travel orders and emergency leave to the U.S. can take a rapid test at the 86 MDG's testing site at the E-Club. Testing is walk-in only Mon. - Fri. from 0730 - 1000.

Q) What are the restriction for ROM vs. quarantine?
A) Individuals who have PCS-ed to the area should stay in their quarters and arrange grocery pick-up with their sponsor/unit. Some individuals are here in-transit and do not have a sponsor/unit. These individuals have specific places they can go for food, but they are not authorized to be wandering around the BX. Please refer to the modified GO #2 for specifics.

Q) If I live in a risk area in Germany can I come to work?
A) Yes. Please continue to be vigilant by wear face coverings, washing your hands and watching your distance.

Q) How do you do contact tracing?
A) If an individual tests positive, Public Health will contact that individual to find out who they’ve been around for a cumulative 15 minutes during the previous 48-hours from either the positive test or the onset of symptoms. Using that information we compile a list of close contacts who may be at risk.

Q)  If I live in a risk area why can’t I travel to another risk area in the state?
A) Leisure travel outside the local area is highly discouraged at this time. This is in line with Chancellor Merkel and the Federal Government’s request to avoid unnecessary travel. Remaining close to home reduces exposure to others and to the virus, which helps our community remain safe and healthy.

Q) What is the difference between the RKI heat map and color service warning system?
A) The RKI shows risk on a more macro-level, and the Rheinland-Pfalz color warning system shows more localized information. Both are helpful to determine which areas have a higher incidence of COVID-19.

Q) Can you define a private event vs. a social gathering?
A) A private event is a historic or life-event like a wedding or funeral. A social gathering is more like getting together for dinner.

Q) What would it take for the base to go HPCON Charlie?
A) This would be a decision made in cooperation with public health and medical experts and leadership. 

Q) Is there a list of American/military notaries since legal is appointment only for mission essential emergencies? 
A) The Ramstein Law Center is currently conducting notarial services by appointment only. This is due to the COVID-19 global pandemic. We have appointment slots set aside for emergencies however, we are currently servicing nonemergency legal assistance as well. Due to the large influx of legal assistance calls, we may be unable to answer the phone immediately. We recommend leaving a message and you will be placed on our call back list and an appointment will be set up to assist you in the order your call was received. Legal assistance is available through the Army legal offices and the US Embassy. Their info can be found at the following link: https://de.usembassy.gov/u-s-citizen-services/notaries-public/ and they normally charge $50 per notary. We apologize for any inconvenience and appreciate your patience during these unprecedented times. Thank you.

Q) I am traveling to Germany from a high risk area abroad, when do I need to get tested and what kind of test do I need to get?
A) Germany requires travelers entering the state from high risk areas, high incidence areas or areas of variant concern abroad to obtain either a negative molecular PCR or Antigen test within 48 hours of entry. Some airlines require a negative test to board their flights. The first test is a screening mechanism, and personnel will still need to quarantine upon arrival even if the test is negative. This applies to both official and unofficial travel. A second test is the same optional test that has always existed—you can test out of the 10-day quarantine at day 6 for official travel or day 8 for unofficial travel.

Q) How will the new gathering restrictions affect inbound/outbound personnel regarding household goods, vehicle outprocessing etc?
A) PCS cycles are currently not being affected by the updated lockdown guidance, and we can expect inbound/outbound PCSs to continue. As long as personnel have to enter/leave the KMC, our support teams are standing by to ensure that members can do so. However, we ask for your patience if customer service is a little slower.  Our people are teleworking and working split shifts, just like many units around base

Q) Will there be any discussion on raising BAS or COLA due to current events?
A) Not at this time. BAS is meant to offset the cost of food-related expenses for the member, and it’s determined by the current cost of food in the U.S. COLA is calculated by comparing the prices of goods and services overseas with average prices for equivalent goods and services in CONUS.  Although the nature or amount of our expenses may be changing because of COVID, that may not have much of an impact on the actual prices of those goods and services. Members can reach out to the Airmen and Family Readiness Center for financial planning assistance.  They are offering several classes over the next few months. 

Q) When would the 15 km travel radius apply?
A) In regions with a 7-day incidence of more than 200 new infections per 100,000 inhabitants, the states can limit the travel radius to 15 kilometers (9.3 miles) around someone’s place of residence, but travel outside of that would be permitted for valid reasons such as commuting to work. It is up to the discretion of host nation authorities if it chooses to implement this requirement.

Q) If social gatherings are limited to one household plus one member from another household, how does that apply to workplaces?  Are work centers supposed to limit their interactions to one other person?
A) The social gathering rules do not apply to workplaces.  RLP permits employees to continue working in locations that remain open and operating. However, we continue to encourage teleworking and split shifts as much as feasible, minimizing in-person meetings, shrinking close contact circles, and wearing face coverings to promote a safe and healthy work environment.

Q) Why is mandatory quarantine time being reduced from 14 days to 10 days if the numbers continue to rise?
A) Our quarantine requirement of 10 days is in line with the host nation and with the Army. The majority of people who contract COVID are symptomatic within the first 10 days. Reducing the baseline quarantine length for travel quarantines is appropriate to balance the risk mitigation to others with the hardship on personnel.

Q) Does getting the COVID-19 vaccine allow you to travel and avoid quarantine or other restrictions?
A) At this time, no. We will have to continue health protection measures, wearing face coverings, keeping our distance, etc., even after people get vaccinated until a large majority of the population is vaccinated (or until host nation rules change).

CONTACT INFORMATION

Ramstein Sick Hotline
Mon – Fri; 7:30 a.m. to 4:30 p.m.
Sat; 7:30 a.m. to 12:00 p.m.

DSN: 480-9001, or commercial 06371-47-9001

Ramstein AB

  • Medical Appointments: 06371-46-2273; 314-479-2273
  • Dental Appointments: 06371-46-2210; 314-479-2210

Other Numbers:

  • International SOS: +(44) 20-8762-8384 (option 1)
  • International SOS Toll Free (from Germany): 800-589-1599
  • TRICARE Nurse Advice Line: 1-800-TRICARE; or 0800-071-3516 (from a European Line)

Social Media:

Post your comments, questions, or concerns on the Ramstein AB Facebook page:

https://www.facebook.com/RamsteinOfficial/

Useful Websites:

Recommended Apps:

  • Air Force Connect App: Provides updated news and directory for base services
  • International SOS: TRICARE translation services
  • 112: GPS capability/provides emergency patient locations to call center agents

Latest Ordinance

Hygiene Requirements

USEFUL LINKS

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