See the Travel Restrictions section below for important information about Ramstein’s current Stop Movement posture and quarantine requirements.
If you are experiencing any type of sick or acute illness symptoms, do not go to work or walk-in to the clinic. You should stay home and call the SICK hotline.
Virtual Town Halls
Upcoming Town Halls TBD
Archived Virtual Town Halls View previous town halls here.
Current COVID-19 Cases Kaiserslautern City and County Districts have had 532 confirmed cases of COVID-19. For the latest COVID-19 cases within Rhineland-Palatinate, check the Robert Koch Institute website. For the latest COVID-19 cases in Germany, check the World Health Organization website.
KMC Shuttle Services Ramstein AB Shuttle Information
Kapaun AS Shuttle Information Masks and physical distancing required while riding shuttles.
Host Nation Guidance and Restrictions The current COVID-19 restriction measures in the state of Rheinland-Pfalz (RLP) are as follows:
Face coverings remain mandatory when using public transportation, shopping, and in other public places unless instructed otherwise. To learn more about Germany’s quarantine requirement, visit the Travel Restrictions section below. For the latest ordinance and hygiene requirements, which also apply on all Air Force installations in the Kaiserslautern Military Community, see the tabs on the right of this webpage.
For more information about which types of events may be held on base and how to coordinate approval, read "How to Request Approval for Events on Base" below.
How to Request Approval for Events on Base Several individuals and organizations have expressed interest in organizing events and various unit functions on base. However, we must remain focused on controlling the spread of the coronavirus.
On Air Force installations in the KMC, “private events” up to 75 people are defined as organized events that celebrate special occasions in someone’s life such as birthday parties or receptions in honor of weddings, anniversaries, retirements, or promotions. Social gatherings and group meals in military family housing that do not celebrate a life event are considered social gatherings, not private events, and are limited to a maximum of 10 people (or unlimited if the individuals are from only two households).
Base residents who wish to organize private events on base need to notify the operational planning team (OPT) of their intentions by emailing 86aw.covid-19.opt@us.af.mil for tracking purposes. The email needs to include a description of the event and how they plan to implement the hygiene measures required by the state government.
The private event organizer will be responsible for inviting and tracking guests not to exceed 75 people, collecting required contact information, implementing hygiene protocols, and ensuring every guest has their own seat. The organizer should keep this printed list of contact information and their hygiene plan on hand in the event Security Forces stop by to verify the organizer has followed proper procedures.
Members hosting private events off base are responsible for following the same host nation guidance, but they will not need to email the OPT. They should be prepared to work with local authorities as needed.
Wear of Face Coverings on Base The 86th AW/CC released guidance in accordance with Department of Defense direction to use cloth face coverings to mitigate risks and spread of COVID-19. Directions and facts regarding cloth face coverings can be found, here.
A face covering should be worn in all public places on base and in work centers if you cannot maintain the 6-foot physical distance requirement. Children 5 years old or younger are exempt from wearing a face covering in public both on and off base (except where otherwise noted), in accordance with host nation regulations. Wear of face covering is mandatory for children ages 6 and older.
As an added precaution to help protect our Security Forces Defenders, we’re encouraging all drivers to wear a protective face covering when attempting entry onto KMC Air Force installations. Drivers may be asked to remove the face covering temporarily during the identification process and are not required to keep the mask on while driving after proceeding through the gate. Personnel should comply with any and all guidance given by the controller as they work to efficiently move traffic through the gate.
Schools and Childcare Services For students enrolled in the DoDEA school system, parents should read this letter and this quick reference guide from DoDEA about the 2020/2021 school year. For more information, click here to access DoDEA’s website about school operations.
There are rules regarding who can and cannot provide childcare services. Please read Unauthorized Home Care for more information.
Air Force Child Development Centers (CDCs) began reopening 15 June in a phased approach that began with single active-duty military and Child & Youth Program (CYP) staff. Army CDCs in the local area also reopened on 15 June with a similar phased approach. The reopening plan will ensure the health and well-being of the staff and children as the facilities implement mandatory hygiene requirements and make plans to gradually accept more current customers.
Hours are reduced to 7:30 a.m. – 5:30 p.m. due to strict COVID-19 hygiene requirements and restrictions, requiring more staff than normal operations to promote safety and health of staff and customers.
For more information about the phased approach, timelines, expectations for parents and children, and to read frequently asked questions, click here.
Guidance for US and Non-US Civilian Personnel For the latest guidance concerning our US and Non-US civilian workforce, click here.
Telework
Special Leave Accrual for US Military Personnel Under Secretary of Defense for Personnel and Readiness Matthew Donovan signed a department-wide authorization for service members to accrue and retain an additional leave balance of up to 120 days. The department's actions to stem the spread of COVID-19 has significantly limited the ability of service members to take leave during this national emergency, and we know that leave is vital to the health and welfare of our force.
The memo can be found here.
Host Nation & Local Guidance The government of Rheinland-Pfalz (aka Rhineland-Palatinate) requires individuals to quarantine for 14 days who travel to Rheinland-Pfalz by land, sea or air from a risk area, or who spent any time in a risk area in the previous 14 days before entering Rheinland-Pfalz. For a current heat map of Germany that displays areas with high infection rates, click here. Red locations are considered risk areas. For a current list of countries considered international risk areas, click here. An English version is at the bottom of the page. Spending time in any of these domestic or international risk areas within the past 14 days would require individuals to quarantine after arriving in Rheinland-Pfalz.
This quarantine obligation does not apply to people who are tested within 48 hours prior to entry or within 72 hours after entry and receive a negative test result. However, see below for specific guidance for all personnel and families assigned to Air Force installations in the KMC.
Installation Guidance The installation is taking several preventative actions to keep our community safe, protect our mission critical elements, and preserve our relationship with host nation.
The installation commander has issued General Order #2, requiring 14 day quarantine for all personnel and family members arriving to an Air Force installation in the KMC from a risk area, including the United States. This order applies for official and nonofficial travel and failure to comply can result in disciplinary action. Incoming personnel must complete and follow instructions on the Member Health Screening Questionnaire. Commanders or First Sergeants should complete the Travel Quarantine Registration for any members in quarantine and send a copy to Ramstein Public Health.
Members and dependents ages 18 and above have the ability to test out of quarantine on their 10th day of quarantine.
What does all this mean?
Shopping options are available for quarantining families from both the Commissary and Exchange. For more information go to the official Ramstein Facebook page here. For a full list of available local food services see the link at the top of the Base Facility Hours/Operations section below.
Installation Guidance Ramstein Air Base's posture remains "red," which reinstitutes stop movement actions for official travel. Personnel attempting to travel here must conduct commander-to-commander coordination. Airmen assigned to the 86th Airlift Wing will only require an exception to policy memo signed by the 86 AW/CC when departing Ramstein for a TDY to a red area.
What does this mean?
Air Force facilities in the KMC remain in HPCON Bravo, and there are no plans at this time to close additional services or establishments.
For off-duty travel/leave within Germany Airmen may seek approval from their unit leadership after first accessing the heat map to ensure the destination has not experienced a recent COVID-19 outbreak. Airmen should check again after returning from the travel location. Although the map is in German, it provides a visual display of areas within Germany that are currently high risk due to infection rates. Avoid any red areas.
Any travel outside the local area/within Europe Airmen must receive unit commander approval (or equivalent) for any travel outside the local area; this includes travel on weekends and holidays (i.e. non-duty days).
Unit commanders define the local area, and not all units define it the same way due to their specific mission or recall requirements.
Commanders should conduct a risk assessment when Airmen desire to travel outside of the local area. The risk assessment includes reviewing the list of risk areas on the Robert Koch Institute website here. Commanders have the authority based on military necessity to deny leisure travel requests to any country listed as a risk area.
To learn more about each EU country's public health measures, border status, and facility reopenings, visit https:/reopen.europa.eu/en.
Remember - stay informed, take precautions, and follow all host nation and local restrictions.
Travel/leave to/from the United States
US to Europe
The European Union has extended its ban on all non-official travel from the United States into EU countries, and German federal authorities have classified the United States as a "risk area." Therefore, all non-official travel to/from the United States remains highly discouraged at this time. For those traveling on official orders, please refer to General Order #2 and quarantine requirements listed above.
Europe to US Per EUCOM guidance (link to attached), service members traveling to the United States on either official or non-official travel are not required to complete a 14-day quarantine upon arrival in CONUS unless required by CONUS installation, state/local guidance or the Centers for Disease Control. Travel to the United States requires commander approval, and commanders have the authority to deny leave requests due to military necessity. All non-official travel to/from the United States remains highly discouraged at this time. Airmen could get stuck in the United States or be forced to quarantine if returning from a risk area, even if DoD includes the state on its list of green locations. An updated list of countries classified as risk areas can be found at the Robert Koch Institute website here. Travel to any risk area would trigger a 14-day quarantine upon return to Rheinland-Pfalz. Air Force dependents have no restrictions on leisure travel, except for any imposed by the host nation or state authorities. However, leisure travel by dependents to the United States is also discouraged at this time due to potential difficulty in returning to Germany, quarantine requirements upon returning, and overall health and safety concerns for all travelers.
DoD Guidance Secretary Esper signed a memo May 26th (view here) transitioning to a conditions-based phased approach to personnel movement and travel restrictions. The memo cancels previous travel restrictions (April 20, 2020) and reissues guidance for DoD components that will remain in effect until further notice. A DoD article about this newest memo may be found here.
On June 29th, Secretary Esper signed a memo exempting leave from the stop movement restriction, but requires members to receive approval from unit commanders to take leave outside of the local area. View the memo here, and read information above for further guidance regarding off-duty travel.
For the latest Air Force guidance on the stop movement, including impacts on professional military education, enlisted promotions and fitness guidance, access myPers here.
Updated 9/10/2020
Public Affairs Studio
Open Monday – Friday by appointment only.
To schedule an Official Photo for biography, application or award package, please contact the Public Affairs Office at DSN 314-480-5533 or commercial 06371-47-5533.
Ramstein Visitor Control Center
Open 7 days a week from 6 a.m. – 10 p.m.
Services provided include:
These services and/or hours of operation are subject to change at the direction of the 86 AW/CC.
For questions, please call the VCC at DSN 480-5775 or commercial 06371-47-5775.
Special Victims' Counsel
Closed to walk-in clients. For assistance, please call DSN 478-4782, commercial 06371-405-4782, or duty cell 0172-734-3935.
Military Personnel Flight
Closed for all walk-ins. For more detailed information on each Military Personnel Flight COVID-19 Functions, please click here.
German-American Community Office
Closed until further notice For assistance, contact info@gaco-kl.de
Ramstein & Vogelweh Libraries
Click here for more information.
Service Credit Union
Branches have resumed normal hours of operation on weekdays while practicing safe public health measures such as physical distancing and wearing a mask or face covering. The Ramstein South branch is closed on Saturday and Sunday's while the KMCC branch is closed on Sunday's.
Ramstein Chapel Services
Some in-person worship services will be available, but most will continue in a virtual manner. A list of virtual opportunities can be found here. For more updated information about chapel services can be found on the Ramstein Chapel Facebook page.
USAREUR Licensing Office
The Ramstein USAREUR Licensing Office will operate as follows:
Vehicle Inspection at Kapaun AB
Days of Operation: Monday – Friday
Walk-In Hours: 7 a.m. – 3 p.m. (7- 11 a.m. on the last duty day of the month)
Personnel must wear a mask while at the inspection station.
For questions regarding inspections, please contact 86 Vehicle Readiness Squadron at DSN: 489-6400 or COMM: 0631-536-6400.
Vehicle Registration at Kapaun AB
Days of Operation: Monday – Friday (closed 11 a.m. – 12 p.m. for lunch)
Walk-In Hours: 7 – 10 a.m.
Appointment Hours: 12 – 3 p.m. (Booked via AppointmentPlus).
Substation/Bldg #2807: Operations will not change. **WALK-IN ONLY** 7 a.m. – 3 p.m. (11 a.m. –12 p.m., closed for lunch)
If you need to clear a suspense for a new vehicle purchased, please scan & send those documents (front and back) to our organization box.
For questions regarding shipping appointments or picking up vehicles from International Auto Logistics (IAL), please contact IAL at DSN: 489-7750 or COMM: 0631-536-7750. Web Address: www.PCSmyPOV.com
For questions on required documents that you will need in order to complete any transaction, our pamphlet is located here under “Checklist”.
Fitness Centers
Fitness centers have reopened in a phased approach by appointment only. Click here to book an appointment. If you would like to utilize the fitness centers via walk-in hours fill out this form prior to arriving to the gym. Available times are as follows:
For more about fitness center openings, click here.
Effective September 16, all official fitness assessment testing is cancelled until Jan. 1, 2021. For more information and to determine when applicable test dates will be, click here.
Postal Operations: Northside, Southside and Kapaun Post Offices
Those who are immune-compromised or live with a family member who is immune-compromised can set up private appointments through their Post Office’s Customer Service for mail pick-up once per week.
Customer Service Org Boxes for special requirements:
Civilian Personnel Office/NAF HR Office
No walk-ins. Customers are requested to email or call. Appointments will be set when necessary.
86 CPTS (Finance)
Days of Operation: Monday – Tuesday, Thursday – Friday
Appointments available 9 a.m. – 3 p.m.
Masks are required, and members are asked not to bring additional personnel with them to their appt.
Appointments (to include in-processing) can be scheduled on the AF Connect mobile app (Ramstein Air Base) via Appointment Plus or see below to email our POCs.
Location: Ramstein Air Base Select Base Agency: 86 CPTS
Email Org Boxes:
Keep in mind:
Finance PCS Update
The Financial Services Flight is introducing a new process for in-processing members. We will have members schedule an appointment to complete their PCS vouchers at the Ramstein North Side Chapel annex (Bldg. 1201). This will cover ALL finance in-processing procedures for PCS. We are not accepting vouchers through eFinance, unless you are assigned to a Geographically Separated Unit (GSU). Location: Ramstein North Chapel in the Annex (Bldg. 1201) Appointment Days & Times: Mon and Wed 0900-1030 and 1030-1200. You must make an appointment through Appointment Plus to attend.
For more information please click here.
86 AW Retiree Activities Office (RAO)
Closed until further notice. All events scheduled up until 31 July by the RAO and KMC Retiree Council are cancelled.
Dining Facilities (DFAC) *Take-Out Only*
LBH (Kapaun)
Jawbone Flight Kitchen (Ramstein):
No scheduled breakfast, lunch or dinner times. Instead, Jawbone Flight Kitchen provides boxed meals 24/7.
Ramstein and Vogelweh Commissaries
Normal operating hours: Mon – Sat, 9 a.m. – 9 p.m. Sun, 9 a.m. – 8 p.m. No early bird hours. As of Sept. 10, ID's are no longer being checked at the Ramstein and Vogelweh Commissaries and visitors may now enter.
KMCC
Main Exchange Mon – Sat, 9 a.m. – 7 p.m. Sunday, 10 a.m. – 7 p.m.
Meal orders can be placed through www.myexchangefood.com Delivery is still available from Popeye's, Anthony's Pizza, Subway, and Manchu Wok.
8/4/2020
The 86th Medical Group remains OPEN to support your healthcare needs; however, a number of processes have been modified to limit exposure to COVID-19.
If you’re experiencing the following symptoms: fever, cough, sore throat, vomiting, nasal congestion, diarrhea, sinus pain, allergy symptoms, ear pain, or have any COVID-19 concerns, please utilize the RAMSTEIN SICK HOTLINE at 06371-47-9001, as your first stop before visiting the clinic. For after hour support, please call the Nurse Advice Line at 0800-071-3516 (European Line).
For issues not listed above, please call our appointment line at 06371-46-2273 or send a secure message to your provider team via TRICARE Online. You’ll be offered a telephone consult or virtual appointment with your provider team so that we can further assess your condition. In many cases, we can handle your issue over the phone to include prescribing medications. Please understand that specialty care services and advanced imaging procedures may not be immediately available for non-urgent (life, limb, eyesight) conditions. If an in-person visit with your health care team is required, we have processes in place to limit your exposure to COVID-19.
The Ramstein MDG pharmacy, is currently still operating from the Pharmacy Tent, but has returned to normal operating hours of Mon-Fri, 0730-1630. New prescriptions can be activated by calling 06371-46-2541 (DSN 479-2541). Please call in refills to the automated refill line at 06371-86-5601, or through TRICARE online.
The services and visit procedures guide below will help you plan ahead for your visit to a specific clinic.
Effective 17 August, The Ramstein Dental Clinic will adjust their operating hours. New Dental Clinic operating hours will be Mon-Fri, 0715-1600. The Dental Clinic will no longer hold walk-in Saturday clinic but after-hour care is still available through LRMC ER. Please call the dental clinic between at 479-2201 or 06371-46-2201 to schedule an appointment or discuss any concerns with your dental provider.
For your convenience we’ve provided a stoplight chart for a future prospective of when you can expect certain services to become available again.
COVID-19 Clinic The Medical Group has a separate clinical area to screen patients that have a higher risk of having or having been exposed to COVID-19. If you are sent to the COVID-19 clinic, it does not mean you have COVID-19. It means the clinic is simply taking precautions based on your screening questions.
Referral Management & Off Base Appointments Your referral is valid for six months from the time your authorization has been approved. Our office is working diligently to ensure all beneficiaries receive assistance and the most up to date information of off-base providers.
The 86 MDG is committed to providing the best quality care to its beneficiaries in the safest manner. We ask for your understanding and patience if your appointments are disrupted or waiting times are extended due to staffing/resources limitations. These changes are in the best interest of the entire community as we move through this COVID-19 challenge.
Updated 7/15/2020 The Department of Defense Stop Movement Guidance has impacts on housing/leases and personal property/household good (HHG) shipments for our Airmen and families. Please see information below.
Members PCSing who have been affected by the stop movement can find guidance on entitlements here.
Housing The housing office continues to provide assistance, remotely, via e-mail, phone, or a coordinated phone appointment. Members should ensure their current lease covers them at least through the stop movement. If members have any challenges working their landlord for an extension, please reach out to us for assistance. Once members know of their new departure dates, please also contact housing to make further arrangements (examples: OHA stop, TLA start, outprocessing checklist, FMS loaner and furniture pick up, etc.).
Please check out the housing page on Facebook by searching for the “KMC Housing Office – Ramstein AB” for the latest news and information. Personnel are encouraged to reach out to the housing office for any assistance or concerns via KMCHousing@us.af.mil, Facebook Messenger or phone (489-6671/0631-536-6671).
Adjusted RNLTD/DEROS
AFPC has started adjusting RNLTDs and DEROS dates to align assignments with AF prioritized movement plan and to bring monthly Household Goods transportation demand in line with executable levels of service. Please refer to Mypers Re-Flow message for information on what you can expect for new dates.
Assignment DEROS and RNLTD “Re-Flow” due to Coronavirus (COVID-19) Restrictions
Your new date will be associated with a HHG pack/ship “window”; meaning, Airmen can pack/ship HHGs in their assigned window. At OCONUS locations, the HHG pack/ship “window” will be set at NET (NO EARLIER THAN) two months prior to report date. The MPF will populate these HHG pack/ship NET dates in the designated field on the “memo in lieu of PCS Amendments”. The “memo in lieu of PCS Amendments” will be required along with your original orders to book shipments in your assigned window.
Squadron commanders and equivalents can authorize an extended HHG pack/ship “window” with a signed Exception to Policy (ETP) memo if hardship or mission reasons exist.
After the RNLTD/DEROS adjustments are completed, we strongly recommend for Airmen that end up with a July report date to initiate the process to secure a HHG pack/ship date ASAP.
Airmen whose report date remains in July, as originally included on their orders, will require an approval letter from their squadron commander/First Sergeant (or equivalent) to pack their HHGs prior to 1 July.
Disclaimer: Available HHG pack/ship dates will be limited by industry capacity to pack/ship HHGs and the sustained demand for movement across all the Services.
Please consult your local Personal Property Office (LRS) for any questions associated with your personal property movement.
86th Logistics Readiness Squadron Traffic Management Flight Outbound Personal Property DSN: 489-6036 Commercial: 06315 36 6036 Email: 86lrs.lgrd.pppo@us.af.mil
86th Logistics Readiness Squadron -- Personal Property DSN: (314) 480-5509/2163 Commercial Phone: 06371-47-5509 Organizational Email: 86lrs.lgrd.ppo@us.af.mil
For questions regarding Pet Slot Availability, please contact Passenger Travel at 480-5374 or email at 435lrs.lgrtp@us.af.mil
Updated 7/15/2020 The Per Diem and Transportation Allowance Committee approved emergency updates to the Joint Travel Regulations authorizing per diem and other entitlements to members and their families impacted by the stop movement order associated with COVID-19. Specifically it addresses and authorizes:
View the COVID-19 Travel Q&As for answers to many of the questions members may have.
For a quick look at PCS entitlements, click here.
Effective August 20, 2020
All Passengers traveling via Ramstein Passenger Terminal must comply with one or more of the following directives:
1. All travelers will have exit screening conducted (primary/secondary) at the point of embarkation at all AMC passenger terminals.
2. General Space Required Information: Travel orders approved by an orders issuing agency/approving authority indicate that travel is approved and no further documentation is required at check-in for AMC/USTRANSCOM flights unless otherwise specified.
3. AFRICOM Space Required Information: Travelers will have a signed Certificate of Mandatory COVID-19 (ROM). Travel will be DENIED to any passenger who fails to provide Certificate of Mandatory COVID-19 (ROM), signed by the first GO/FO/SES in the chain of command, or higher; or, USAFRICOM Exception to Policy memorandum signed by USAFRICOM J3, Director of Operations.
4. Turkey Space Required Information: All passengers with a destination of Turkey MUST have a negative Polymerase Chain Reaction (PCR) COVID-19 test result administered no earlier than 72 hours prior to projected aircraft arrival in Turkey. Passengers will retain documentation for presentation to representatives upon arrival in Turkey. Travel will be DENIED if a passenger does not have this document.
5. Space Available Travel Information: Most Space Available Travel has been suspended, please call the terminal for further information on if you are eligible to fly. For the meals, we are currently back to standard operations. If you would like any other information please let me know.
The PAX Terminal is also answering customer questions on their Facebook Page.
Symptoms For the latest information about signs and symptoms of COVID-19, please visit the Centers for Disease Control and Prevention website here.
Updated 4/30/2020
CDC Recommends There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
Updated 9/02/2020
For medical assistance, refer to the following
1) If, within the last 14 days, you had close contact with a suspected or confirmed case of the coronavirus AND 2) You are experiencing a cough or mild shortness of breath, AND 3) You have a fever or are feeling feverish, STAY HOME -- DO NOT GO TO THE HOSPITAL please FOLLOW STEP 4 or STEP 5. 4) Ramstein TRICARE beneficiaries should call the RAMSTEIN SICK HOTLINE at 479-2273 (06371-46-2273) or the Nurse Advice Line (NAL) at one of the following toll-free numbers based on your location: - Belgium: 0800-81933 - Germany: 0800-071-3516 - Greece: 00-800-4414-1013 - Italy: 800-979721 - Spain: 900-82-2740 - Turkey: 00-800-44-882-5287 - UK: 0800-028-3263 *** To access the Nurse Advice Line from a cell phone in Europe you must first call your clinic appointment line and choose the option for the Nurse Advice Line.***
5) Non-Ramstein TRICARE beneficiaries should contact their primary care provider for advice.
If your symptoms are severe and/or you are experiencing significant shortness of breath, please call 1-1-2 instead of contacting the COVID line or the NAL.
What happens if I test positive for COVID 19?
1) The medical team will place you on a profile (469) for 14 days if you are military and also do the same for any military members in your immediate household. If you live in the dorms and have a roommate, they will also get placed on a profile. 2) Contact your chain of command so they can work on getting you food and other supplies you may need while you are recovering. 3) You are not to go outside your room. Please stay away from other people, including those in your household. That means no sharing silverware, drinking out of the same glass, using the same bathroom. Ideally stay at least 6 feet away from everyone else. 4) Remember to wash your hands regularly and cough into your elbow or a tissue. 5) Clean all public use areas (kitchen/bathroom), doorknobs, light switches with anti-viral cleaning supplies. 6) The Public Health team will call and check on you daily. If you have a thermometer, check your temperature daily. 7) Once you meet certain criteria (fever free for a specific amount of time, symptoms improving and at least 14 days since symptoms developed), public health will consider releasing you from isolation. This may also require repeat lab tests to comply with German law; although, the need for follow up testing depends on where you live. Public Health will provide you with a written “release letter” to give to your supervisor, clearing you to come off of isolation and go back to work. The 469 will also be removed once you are released.
The CDC has additional information here.
What should I do if I had symptoms and was tested and are now waiting for the test results?
1) The medical team will place you on quarters for 7 days while we await the test results. Similarly any military members in your immediate household will be placed on quarters. If you live in the dorms and share a kitchen or bathroom, your roommate will also get quarters and be potentially moved elsewhere. 2) Contact your chain of command so they can work on getting you food and other supplies you may need while you are recovering. 3) You are not to go outside your room. Please stay away from other people, including those in your household. That means no sharing silverware, drinking out of the same glass, using the same bathroom. Ideally stay at least 6 feet away from everyone else. 4) Remember to wash your hands regularly and cough into your elbow or a tissue. 5) Clean all public use areas (kitchen/bathroom), doorknobs, light switches with anti-viral cleaning supplies. 6) The Public Health team will make an initial call to you to verify your information and give instructions for you and your household members while test(s) are pending. 7) If you have a thermometer, check your temperature daily. 8) You should get a phone call with results within 5 days. If you do not receive a call in this time frame, please call the Sick Hotline at 479-2273 (06371-46-2273). 9) If you test negative, you will be allowed to return to work if your symptoms have improved and you are fever-free for 72 hrs.
What can I do if one of my friends or co-workers gets COVID-19?
1) Contact them-call, email, social media (NOT face-to-face) and make sure they are doing okay. It is stressful to be stuck in your room for potentially two weeks or more, so try to engage them virtually. 2) Ask if there is anything they need. If they do, you can provide it, but leave it on their doorstep and text them so you don’t get exposed. 3) If public health did NOT call you directly, then you are NOT a close contact of that person, so you do not need to stay at home. If you have concerns, you can contact the Sick Hotline at 479-2273 (06371-46-2273). 4) Do NOT panic! COVID-19 is a lot like a cold or the flu. You can take the same precautions to prevent the spread, like washing your hands and cleaning any items that would be shared (door knobs, light switches).
What if I have symptoms and concerns about COVID-19?
1) Stay in your house or room and call your supervisor to let them know you are feeling unwell. Do NOT go to work. 2) Call the Ramstein Medical Sick Hotline (479-2273) for a clinical assessment. The provider on the hotline may or may not put you on quarters, depending on your personal situation. Ramstein Sick Hotline Commercial: 06371-46-2273. 3) Symptoms for COVID include fever, cough, shortness of breath. If you can’t breathe, call emergency services, not the hotline.
Mental Health Clinic Mental Health Clinic is open Monday-Friday 7:30 a.m. to 4:30 p.m. and seeing Active Duty patients, though they are trying to minimize the number of patients seen in the clinic. Call 479-2390 or 06371-46-2390 to ask questions about services. Some telephonic work with established patients will be conducted on the weekends.
The ADAPT clinic is open Monday-Friday 7:30 a.m. to 4:30 and seeing Active Duty patients, though they trying to minimize the number of people sees in person in the clinic. Some telephonic work to established patients will be conducted on the weekends.
For Active Duty, if you are having thoughts of harming yourself or others please do one of the following:
Military Family Life Counselor (MFLC) A free and anonymous counseling service. Still taking appointments by calling one of the three numbers: 0176 1057 2634, 0176 1736 8898, or 0151 5674 8179.
Child and Youth Behavioral MFLCs (CYB-MFLCs) are also able to temporarily provide telehealth services to your military community. These services include telephonic and video non-medical counseling in areas where face-to-face support is restricted due to COVID-19. For more information, contact Nanet Peterson at 0176 7413 7162.
Family Advocacy Open from 7:30 a.m. to 4:30 p.m. and is currently offering a multitude of online classes through Facebook Live. These are great resources for parents and couples who wish to acquire additional skills for building healthy and strong families. Registration can be completed on the Ramstein Family Advocacy Facebook page or by calling 479-2370. Additionally, Ramstein Family Advocacy provides 24/7 telephonic support to community members who are in unsafe relationships through their local hotline. If you or someone you know is in an unsafe relationship, please call 0173 628 4624 any time.
Health Promotion Bod Pod service is still available by appointment only (480-1799), and Nutrition Counseling is available via telephone (480-1689).
Sexual Assault Prevention and Response The Ramstein SAPR office remains open 8:00 a.m. to 4:00 p.m. in building 404 for in-person assistance. Please call the 24/7 SAPR hotline at 0172-821-4871 to speak with a credentialed advocate.
Chapel Open 7:30 a.m. to 4:30 p.m. and accepting walk-ins. An on-call Chaplain is also available after hours by contacting Command Post (480-2121). Worship Services are available on Facebook.
86 AW Integrated Resilience Office Open Monday-Friday 7:00 a.m. to 4:00 p.m. Call 06371-47-1422 or email 86AW.CVB.IRO@us.af.mil.
A&FRC Open for virtual appointments 7:30 a.m. to 4:30 p.m. by calling 480-5100. Virtual trainings are also available to include Sponsorship, Initial Key Spouse, Transition Assistance and Pre-Deployment/Re-Integration.
Equal Opportunity Open Mon-Friday 7:30 a.m. to 4:30 p.m. with telephone (489-8534) appointments only for AF Members, Dependents, Retirees, DoD Civilians (NAF/GS) with limited services to Local Nationals.
American Red Cross The ARC is offering a COVID-19 Virtual Resiliency Module which will teach the basic skills of ways to connect, learn about stress, and practice relaxation and stress-management techniques. They are also offering a Coping with Deployments (CWD) Psychological First Aid for Military Families module. This course offers an introduction to Psychological First Aid and resilience surrounding deployments. If people are interested in any of our virtual modules, they can email ramstein@redcross.org or call at (DSN) 480-2171 (CIV) 06371-47-2171.
Military One Source https://www.militaryonesource.mil/
For additional resources to help manage stress and for ways to help others cope with the pandemic, click here.
As of June 18, 2020, Air Force installations in the Kaiserslautern Military Community are operating in Health Protection Condition Bravo.
Ramstein Sick Hotline Mon – Fri; 7:30 a.m. to 4:30 p.m. Sat; 7:30 a.m. to 12:00 p.m. DSN: 480-9001, or commercial 06371-47-9001
Ramstein AB
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