Upcoming Virtual Town Halls TBD
Previous Virtual Town Halls and AFN Interviews 86th Airlift Wing Commander and Command Chief – March 30 AFN Interview with 86th Airlift Wing Commander and Command Chief – March 27 86th Airlift Wing Commander and Command Chief – March 23 AFN Interview with 86th Airlift Wing Commander, Command Chief and Public Health – March 20 86th Airlift Wing Commander, DoDEA, Mission Support Group, Public Health, DeCA, and AAFES – March 16
Current COVID-19 Cases Kaiserslautern City and County Districts have had 135 confirmed cases of COVID-19. For the latest COVID-19 cases within Rhineland-Palatinate, check the Robert Koch Institute website. For the latest COVID-19 cases in Germany, check the World Health Organization website.
German Restrictions Effective midnight March 22, new restrictions are in effect nationwide in Germany. These restrictions include:
For complete information, click here.
As with the earlier restriction that limited groups, this restriction will also apply on base when outside of the workplace. These social distancing measures are a crucial step in preventing the spread of infection and protecting the health of the community. Therefore, it is important for base personnel to conform to these same group limits on and off base when outside of the workplace.
Duty Location Guidance Wing leadership understands the decision to close schools and childcare services creates some hardships for families, especially our dual-military and single parents. Therefore, the wing commander has signed a policy to provide guidance to Airmen, DoD civilians and commanders.
See the complete memo here. Parents should continue to work through their individual chain of command if additional guidance is necessary.
Members employing telework capabilities can find a compendium of available resources and information below:
Changes to Base Operations and Hours Numerous changes to base operations and hours are now in effect to mitigate the spread of COVID-19 on the installation and to preserve our combat capability. See the sections below for complete details.
Due to Ramstein's increase to Health Protection Condition Charlie, all shuttle services will be stopped until further notice.
Schools and Childcare Services German schools are now closed through April 17. All DoDEA schools in the KMC are now closed and using digital learning until further notice.
If you experience technical difficulties, please contact the school directly. A full list of KMC-area schools is available here.
The 86th Mission Support Group will re-assess Air Force Child Development Centers, Child and Youth Centers an Before and After School Care closures on a regular basis to determine when facilities will reopen. More information will be provided to parents who have children in these childcare facilities. For childcare planning purposes, ensure you first consult the Child Supervision Policy and guidance for providing childcare in base housing. There are rules regarding who can and cannot provide childcare services. Please read Unauthorized Home Care for more information.
DoDEA and AAFES are working closely together to provide breakfast and lunches on a grab-and-go basis for families. To view program details, click here. Members should select meal(s) the day before so that AAFES has enough preparation time. Members who select meal(s) need to pick them up the following day. For the current menu, click here.
Guidance for US and Non-US Civilian Personnel For the latest guidance concerning our US and Non-US civilian workforce, click here.
Update (3/26/2020)
On March 25, Secretary of Defense enacted a 60-day stop movement order for all Department of Defense uniformed and civilian personnel and their sponsored family members overseas. Building upon previously enacted movement restrictions governing foreign travel, permanent change of station moves, temporary duty and personal leave, this stop movement order will also impact exercises, deployments, redeployments and other global force management activities. More info available here.
To view the original stop movement order signed by the Secretary of Defense that became effective March 13, click here
To view updated FAQ about travel restrictions, click here.
For the latest Air Force guidance on the stop movement, including impacts on professional military education, enlisted promotions and fitness guidance, access myPers here.
To view the Air Force directive that restricts leave to the local area during the pandemic, click here.
See Per Diem/Transportation Allowance section below for more information about entitlements for members impacted by the stop movement order.
Updated 3/31/2020 As a precautionary measure, several facilities on base will adjust hours and operations until further notice. Although some facilities will close or reduce services, most eating establishments and family support services remain open and available to base personnel.
For a listing of Force Support Squadron services' hours of operations, click here.
In accordance with host nation decree, base playgrounds are currently closed until further notice. Due to the increase to HPCON Charlie, all shuttle services are stopped until further notice.
Ramstein Visitor Control Center Open 7 days a week from 6 a.m. – 6 p.m.
Services provided include:
An authorized SPONSOR can only sign in a MAX of (1) visitor at a time for official business. Exceptions of this policy will be made on a case by case basis by the Supervisor on-duty. These services and/or hours of operation are subject to change at the direction of the 86 AW/CC
Special Victims' Counsel Closed to walk-in clients For assistance, call DSN 478-4782 or commercial 0151-1226-3920
Military Personnel Flight Closed for all walk-ins. Customers must email or call.
Customer Support: *Contact Command Post for after-hours emergency* *Mission essential appointments only for ID Cards and DEERS: 786fss.fspsidcards@us.af.mil *Mission essential appointments only for Passports: 786fss.passports@us.af.mil Installation Personnel Readiness - 786fss.readiness@us.af.mil, On-Call: 0162-419-3531 Personnel System Management - 786fss.psm@us.af.mil
Career Development: Promotions - 786fss.dpmpppromotions@us.af.mil Retentions - 786FSS.FSPD.Retentions@us.af.mil Rets & Seps - 786FSS.FSPD.Rets-Seps@us.af.mil Assignments - 786fss.dpmar@us.af.mil
Force Management: Evaluations - 786FSS.FSPM.Evaluations@us.af.mil Classifications - 786FSS.FSPM.Evaluations@us.af.mil
German-American Community Office Closed For assistance, contact info@gaco-kl.de
Public Affairs Photo Studio Closed until further notice. Studio appointments will not be scheduled while RAB is in HPCON Charlie.
Ramstein & Vogelweh Libraries Closed until further notice. Please keep any items currently checked out until further notice, as the book drops are secured. The libraries are extending due dates accordingly. Click here for more information
Services Credit Union Branches are closed to the general public. Please click here for more information
Ramstein Chapel Services All in-person worship services have been cancelled, but many will continue in a virtual manner. A list of virtual opportunities can be found here. For more updated information about chapel services can be found on the Ramstein Chapel Facebook page.
USAREUR Licensing Office
Due to HPCON CHARLIE, the Ramstein USAREUR Licensing Office will be suspending services until further notice.
Vehicle Registration at Kapaun AB Office hours are limited, but service is still provided to personnel with pending mission essential movements who have an approved Exception to Policy, as well as personnel with extreme hardships.
Click here to learn more about available services and who qualifies during HPCON Charlie.
Fitness Centers Southside, Northside and Vogelweh Fitness Centers are all closed until further notice.
Effective March 17, all official fitness assessment testing is cancelled until June 1, 2020.
Postal Operations: Alphabetical Assigned Days and Retiree Hour (Effective 1 April 20)
Northside Post Office (NSPO): Mon & Wed, 10 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Customers with last name that begins with A-K eligible to pick up packages and mail out packages Tues & Thurs, 10 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Customers with last name that begins with L-Z eligible to pick up packages and mail out packages Friday, 10 a.m. – 11 a.m. Retirees only in the facility (mailbox check/package pick-up/mail out boxes) and 11 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Open to all customers to pick-up packages and mail out packages
Official Mail: Mon-Fri, 10 a.m. – 2 p.m. Unit pick-up/drop-off, Official Mail unit runs as-needed only
Southside Post Office (SSPO): Mon & Wed, 10 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Customers with last name that begins with A-K eligible to pick up packages Tues & Thurs, 10 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Customers with last name that begins with L-Z eligible to pick up packages Friday, 10 a.m. – 11 a.m. Retirees only in the facility (mailbox check/package pick-up) and 11 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Open to all customers to pick-up packages
Kapaun Post Office (KPO): Mon & Wed, 10 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Customers with last name that begins with A-K eligible to pick up packages Tues & Thurs, 10 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Customers with last name that begins with L-Z eligible to pick up packages Friday, 10 a.m. – 11 a.m. Retirees only in the facility (mailbox check/package pick-up) and 1 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Open to all customers to pick-up packages
Official Mail: Mon-Fri, 10 a.m. – 1 p.m. & 3 p.m. – 5 p.m. Unit pick up/drop-off, 1 Official Mail unit run per week
Those who are immune-compromised or live with a family member who is immune-compromised can set up private appointments through their Post Office’s Customer Service for mail pick-up once per week.
If members cannot pick up their mail on their designated days due to mission requirements, they should coordinate with their Post Office’s Customer Service team to schedule an appointment to pick up mail, or to temporarily put their mail on hold.
Customer Service Org Boxes for special requirements: Northside Post Office: 86cs.postal.service.1@us.af.mil Southside Post Office: southside.postal@us.af.mil Kapaun Post Office: 86cs.kapauncustomerservice@us.af.mil
Civilian Personnel Office/NAF HR Office No walk-ins, customers are requested to email or call. Appointments will be set when necessary. US CPO: 480-5850 LN CPO: 480-7153 NAF HRO: 480-2672
86 CPTS (Finance) Mon & Fri, 8 a.m. – 3 p.m. Appt only Tues & Thurs, 9 a.m. – 3 p.m. Appt only
For any inquiries regarding authorizations or orders needing to be certified -- 86cpts.1610certification@us.af.mil
Relocations Team PCS In-Processing Assistance - 86CPTS.PCS.assistance@us.af.mil DTS Team (Include reason in subject; i.e. Auth) - 86cpts.dtshelpdesk@us.af.mil Special Actions Team (Separations/Retirements) - 86cpts.specialactions@us.af.mil Debt Management Team (Military Pay Debts) - 86CPTS.FMF.DebtManagement@us.af.mil Civilian Pay Team - 86cpts.civilianpay@us.af.mil Customer Service - 86cpts.cs@us.af.mil
86 AW Retiree Activities Office (RAO) Closed until further notice. In the FAQs below you will find some information specific to retirees. For anything else, please e-mail jim.barrante@gmail.com
Dining Facilities (DFAC) Take out only
Ramstein and Vogelweh Commissaries Normal operating hours: Mon – Sat, 9 a.m. – 9 p.m. Sun, 9 a.m. – 8 p.m. No early bird hours
KMCC Main Exchange Mon – Sat, 9 a.m. – 6 p.m. Sunday, 10 a.m. – 6 p.m.
The food court will be take out only
Delivery still available from Popeye’s, Anthony’s Pizza, Subway, Manchu Wok
Alterations Mon – Fri, 9 a.m. – 5 p.m. Sat, 9 a.m. – 4 p.m. Sun, Closed
Anthony’s Pizza Mon – Sat, 11 a.m. – 9 p.m. Sun, 11 a.m. – 8 p.m.
Baskin Robins Mon – Sun, 11:30 a.m. – 6 p.m.
Barbarossa Mon – Sun, 6 a.m. – 5 p.m.
Barber, Beauty, Spa Closed
Boston Market Mon – Sun, 11 a.m. – 6 p.m.
Bun-D Mon – Sun, 10 a.m. – 7 p.m.
Charley’s Mon – Sun, 7 a.m. – 6 p.m..
Cleaners Mon – Fri, 9 a.m. – 5 p.m. Sat, 9 a.m. – 4 p.m. Sun, Closed
Dunkin Donuts Mon – Sat, 6 a.m. – 6 p.m. Sun, 8 a.m. – 6 p.m.
Enterprise Rental Car Mon – Sat, 9 a.m. – 5 p.m. Sun, 10 a.m. – 5 p.m.
Fashion Jewelry Mon – Sun, 10 a.m. – 5 p.m.
Handy Express Mon – Sat, 11 a.m. – 5 p.m. Sun, Closed H&R Block Mon – Fri, 10 a.m. – 7 p.m. Sat – Sun, 10 a.m. – 6 p.m.
Hofbrau House Closed
Janz Medical Supply Mon – Fri, 9 a.m. – 6 p.m. Sat, 10 a.m. – 4 p.m. Sun, Closed
KMCC Mall Concessions Closed
Manchu Wok Mon – Sat, 11 a.m. – 8 p.m. Sun, 11 a.m. – 7 p.m.
MAS Mon – Sat, 10 a.m. – 6 p.m. Sun, 11 a.m. – 5 p.m.
Military Clothing Mon – Sat, 9 a.m. – 6 p.m. Sun, Closed
Optical Shop Mon – Sat, 10 a.m. – 5 p.m. Sun, 10 a.m. – 4 p.m.
Optometry (No Exams) Mon – Fri, 9 a.m. – 5 p.m. Sat, 9 a.m. – 2 p.m. Sun, Closed Polish Pottery Closed
Popeye’s Mon – Sat, 10:30 a.m. – 9 p.m. Sun, 10:30 a.m. – 8 p.m.
SIGA Mobile Center Mon – Sun, 10 a.m. – 3 p.m.
Sixt Rental Car Mon – Fri, 9 a.m. – 5 p.m. Sat – Sun, 9 a.m. – 2 p.m.
Specialty Shop Mon – Sun, 12 a.m. – 5 p.m.
Starbucks Mon – Sat, 6 a.m. – 7 p.m. Sun, 6 a.m. – 6 p.m. Subway (Food court) Mon – Sat, 10 a.m. – 9 p.m. Sun, 10 a.m. – 8 p.m.
Subway (Terminal) Closed
Sushi Mon – Sun, 11 a.m. – 6 p.m. Swarovski Closed
Taco Bell Mon – Sun, 11 a.m. – 6 p.m.
Tea Shop Closed
Theater Closed
Wahlburgers Mon – Sat, 10 a.m. – 8 p.m. Sun, 10 a.m. – 7 p.m.
X-Comics Mon – Sun, 10 a.m. – 5 p.m. South Side Food court Bldg. 7121 Take out only effective Monday, March 16 Delivery still available
Pizza Hut Sun – Thurs, 11 a.m. – 9 p.m. Fri – Sat, 11 a.m. – 11 p.m.
Subway Mon – Fri, 10 a.m. – 8 p.m. Sat, 11 a.m. – 8 p.m. Sun, 11 a.m. – 7 p.m. Other Ramstein Concessions
N/S Cleaners Mon – Fri, 9 a.m. – 5 p.m. Sat – Sun, Closed
Pet Groomer Mon – Fri, 7:30 a.m. – 5 p.m. Sat, 9 a.m. – 4 p.m. Sun, Closed Force Support Squadron The following will be closed until further notice:
Starting Monday, March 23 the following will remain open for customers:
Family
Operations
Restauraunts
Updated 3/31/2020
Clinic Parking Lot To maximize patient and staff safety and care, the 86th Medical Group has made changes to its operations to more effectively mitigate COVID-19. This includes reducing routine appointments to allow staff to focus on the COVID-19 Hotline, COVID-19 Clinic and related matters. Pediatrics clinic will be focusing on routine well child care for patients 12 months and younger. Older children will have their well child visit rescheduled to a future date. Please contact your pediatrician if you have further questions. Physical therapy, optometry, and dental will only be seeing acute issues or individual medical readiness (IMR) requirements during this time of uncertainty. Please Note: the medical group parking lot is closed to allow for changes in operations. Please park across the street and walk over unless otherwise directed. 1. The COVID-19 Hotline (480-9001 or 06371-47-9001) is available 7:30 a.m. to 4:30 p.m. Mon-Fri and 7:30 a.m. to 12:00 p.m. Sat-Sun; to manage COVID-19 information and questions. It is staffed by clinicians who can triage patients, but the hotline cannot issue quarters to Army personnel. If you have concerns after-hours or on the weekend, please contact the Nurse Advise Line (NAL) at 1-800-TRICARE (874-2273) or in Europe call 0800-071-3516. Please recognize the NAL is located in the U.S. and they might not know all the specifics in our location. If you have a medical emergency, please call 1-1-2 or go to the LRMC emergency room. 2. COVID-19 Clinic: The Medical Group is standing up a separate clinical area to screen patients that have a higher risk of having or having been exposed to COVID-19. If you are sent to the COVID-19 clinic, it does not mean you have COVID-19. It means the clinic is simply taking precautions based on your screening questions. 3. Buildings 2114 (family medicine, pharmacy, lab), Building 2121 (flight medicine, optometry) and the Dental Clinic have reduced to single points of entry. Please abide by signage on the doors. A staff member will screen all patients prior to entering the clinic and direct individuals to the proper location. 4. If you are sick or get placed on quarantine or isolation, abide by the recommendations such as staying in your home, having others bring you food, and socially distancing from your family if they are not in isolation/quarantine. The goal is to reduce the spread of illness, and that requires social distancing. 5. The sick call clinic in pediatrics has changed from a walk-in clinic to an appointment-only clinic. Please call the appointment line at 06371-46-2273 to get scheduled for an appointment. Flight medicine will still hold standard “Return to Fly” walk-in times. 6. The pharmacy will stop providing S.I.C.K. program “cough and cold” medications without a provider evaluation. Previously patients could go straight to the pharmacy, complete a form and get common over-the-counter medications without seeing a provider.
Referral Management & Off Base Appointments If you have a specialty appointment off-base, contact that provider to see if they are still open. Many of the local specialists have stopped patient care.
1. Virtual appointments for adult routine care are available at Ramstein Clinic! A primary care manager can address most of your new or existing health concerns right over the phone. Please give us a call for an initial consultation at commercial: 06371-46-2273 or DSN: 479-2273 and one of our friendly call agents will either schedule you a virtual appointment or send a telephone consult “TCON” to your provider team. You are also empowered to send a secured message directly to your provider by going on to TRICARE Online at www.tricareonline.com.
2. Due to the impacts of COVID-19, access to care has been limited within our provider network.
As this may affect your ability to schedule an appointment with your off base provider, we have provided a list of closed/limited access clinics in the local area. We will continue to update and provide this listing as operations change.
Unfortunately, the Referral Management Office does not have a definitive schedule of when your off base provider will be available again.
Your referral is valid for six months from the time your authorization has been approved. Our office is working diligently to ensure all beneficiaries receive assistance and the most up to date information of off-base providers.
If you have any questions, please contact our Referral Management Office at DSN: 479-2101 or commercial: 06371-46-2101.
The 86 MDG is committed to providing the best quality care to its beneficiaries in the safest manner. We ask for your understanding and patience if your appointments are disrupted or waiting times are extended due to staffing/resources limitations. These changes are in the best interest of the entire community as we move through this COVID-19 challenge.
Updated 03/20/2020 The Department of Defense Stop Movement Guidance that went into effect March 13 had impacts on housing/leases and personal property/household good (HHG) shipments for our Airmen and families. Please see information below.
Members PCSing who have been affected by the stop movement can find guidance on entitlements here.
Per host nation decree, base playgrounds are currently closed until further notice.
Housing For all personnel serviced by the KMC Housing Office, if you have an immediate housing or government-provided furniture issue related to the stop movement that is not already being worked, please contact your First Sergeant. Issues that will result in more extreme situations before March 22 will be worked with the highest priority. An example of an extreme situation includes Airmen who were scheduled to move out and the landlord has already leased the home to another member.
Cases like these may be few in number, but must be handled quickly with coordination across multiple parties.
The housing office is working hard to implement additional procedures. Please remain patient as they work through the most timely and impactful cases first.
Personal Property/Household Goods
Please contact your local personal property processing office (Traffic Management Office) for any questions associated with your personal property or clarification on this policy or your exemption status.
86th Logistics Readiness Squadron Traffic Management Flight Outbound Personal Property DSN: 489-6036 Commercial: 06315 36 6036
For questions regarding Pet Slot Availability, please contact Passenger Travel at 480-5374
Updated 03/25/2020 The Per Diem and Transportation Allowance Committee approved emergency updates to the Joint Travel Regulations authorizing per diem and other entitlements to members and their families impacted by the stop movement order associated with COVID-19. Specifically it addresses and authorizes:
View the COVID-19 Travel Q&As for answers to many of the questions members may have.
For a quick look at PCS entitlements, click here.
To the men and women of the World’s Best Wing, We talk about resilience in the Air Force, and so far this year we’ve faced heightened tensions in the Middle East, extreme weather events, a major inspection, and most recently a novel Coronavirus (COVID-19) that is consuming worldwide attention. When I think about what this wing has tackled in the span of a few short months, I can’t help but be proud of the resilience within our community. The COVID-19 disease spreading throughout Europe and much of the world is concerning, but we’re fortunate to have incredibly capable medical professionals at the Ramstein clinic and Landstuhl Regional Medical Center who are working closely with their German public health counterparts to ensure we have the latest information and guidance to protect our population and preserve the mission. The health and safety of every Airman, every civilian, every family member, and every mission partner remains the highest priority for me and the entire 86th Airlift Wing leadership team. In fact, the entire base is focused on this issue. The commissary and AAFES have been working to replenish their stock of hand sanitizer, base schools have a continuity of education plan ready in the event schools temporarily cancel classes, and Child Development Centers and Youth Centers are doing extra cleanings to help protect our children. We are staying closely aligned with guidance from the Department of Defense, U.S. European Command and U.S. Africa Command, and we’re coordinating closely with our tenant units and Army partners in the KMC since this is a uniquely blended military community. In short, we are proactively planning as a team, and we will make the best decisions we can to prevent infection and protect the base population. One of the tough decisions I’ve made is to limit gatherings of large groups of people on base. Out of an abundance of caution, I’ve postponed until further notice the Unit Effectiveness Inspection celebration lunch, Maintenance and Logistics Annual Awards ceremony, and chief recognition ceremony. We’ll look at other social events planned for the near future to determine if the events have direct links to readiness or mission effectiveness. Large social gatherings that do not meet that criteria may need to be postponed to preserve our combat capability and maintain the health of our Airmen and families. The DoD is also taking COVID-19 seriously. Effective March 13, DoD uniformed members, civilian personnel and families may not travel to, from or through locations for the next 60 days that the Centers for Disease Control and Prevention has designated as a Level 3 Travel Health Notice. This includes permanent change of station, temporary duty, and leave travel. Unfortunately, this applies to most countries in Europe, including Germany. We’re working a plan to get our people home as soon as possible who are currently on leave or TDY outside Germany, and we’re working through the impacts this stop movement will have on our Airmen who were scheduled to PCS. We’ll keep you informed as we move forward. While we take COVID-19 seriously, it’s important to remember that the vast majority of people who contract the virus recover completely. Wash your hands, practice good hygiene, keep your distance from sick people, disinfect common areas regularly, and stay home if you’re not feeling well. Our best course of action is to be informed and follow medical advice to protect our mission, our loved ones, and our community. I’ve asked our commanders to ensure we document and report all impacts on training, mission execution or family quality of life due to precautions surrounding COVID-19. Continue to feed that information through your chain of command. I’ve also asked our commanders to ensure Airmen receive the latest information regarding travel restrictions and necessary precautions. You can stay informed by visiting this site and following our official Facebook page. We are working to disseminate as much information as possible, but we need your help identifying blind spots. What COVID-19 questions or concerns have not been addressed? Post your questions on our Facebook page, and we will get you a response or address the question during an upcoming virtual town hall. The COVID-19 situation is evolving every day, but we’re poised and ready to face this new challenge. We have to be. We’re still the Gateway to the World, and the combatant commanders we support continue to rely on the airlift we provide every day. I don’t see that changing any time soon. Thank you for your continued commitment to the mission and resilience in 2020. Sincerely, Brig. Gen. Mark R. August 86th Airlift Wing Commander
Updated 03/16/2020
Symptoms Given the current Coronavirus situation moving across Europe, 86th Airlift Wing medical professionals recommend that any individual with flu like symptoms (listed below) stay home and not attend school/work if possible to help prevent the spread of any sickness. Additionally, please ensure proper precautions are used such as social distancing, hand washing, and proper cough etiquette. It is recommended that common surfaces/objects be sanitized twice a day with Clorox or bleach solution.
Symptoms include:
The CDC believes at this time that symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure.
CDC Recommends There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
Updated 3/31/2020 For medical assistance, refer to the following 1. If, within the last 14 days, you had close contact with a suspected or confirmed case of the coronavirus AND 2. You are experiencing a cough or mild shortness of breath, AND 3. You have a fever of 100.4 degrees Fahrenheit (38 degrees Celsius) or higher, STAY HOME -- DO NOT GO TO THE HOSPITAL please FOLLOW STEP 4 or STEP 5. 4. Ramstein TRICARE beneficiaries should call the Ramstein COVID Hotline at 480-9001 (06371479001) or the Nurse Advice Line (NAL) at one of the following toll-free numbers based on your location: - Belgium: 0800-81933 - Germany: 0800-071-3516 - Greece: 00-800-4414-1013 - Italy: 800-979721 - Spain: 900-82-2740 - Turkey: 00-800-44-882-5287 - UK: 0800-028-3263 *** To access the Nurse Advice Line from a cell phone in Europe you must first call your clinic appointment line and choose the option for the Nurse Advice Line.*** 5. Non-Ramstein TRICARE beneficiaries should contact their primary care provider for advice. If your symptoms are severe and/or you are experiencing significant shortness of breath, please call 1-1-2 instead of contacting the COVID line or the NAL.
What happens if I test positive for COVID 19?
What should I do if I had symptoms and was tested and are now waiting for the test results?
What can I do if one of my friends or co-workers gets COVID-19?
What if I have symptoms and concerns about COVID-19?
Mental Health Clinic Mental Health Clinic is open Monday-Friday 7:30 a.m. to 4:30 p.m. and seeing Active Duty patients, though they are trying to minimize the number of patients seen in the clinic. Call 479-2390 or 06371-46-2390 to ask questions about services. Some telephonic work with established patients will be conducted on the weekends.
The ADAPT clinic is open Monday-Friday 7:30 a.m. to 4:30 and seeing Active Duty patients, though they trying to minimize the number of people sees in person in the clinic. Some telephonic work to established patients will be conducted on the weekends.
For Active Duty, if you are having thoughts of harming yourself or others please do one of the following:
Military Family Life Counselor (MFLC) A free and anonymous counseling service. Still taking appointments by calling one of the three numbers: 0176 1057 2634, 0176 1736 8898, or 0151 5674 8179.
Family Advocacy Open from 7:30 a.m. to 4:30 p.m. and is currently offering a multitude of online classes through Facebook Live. These are great resources for parents and couples who wish to acquire additional skills for building healthy and strong families. Registration can be completed on the Ramstein Family Advocacy Facebook page or by calling 479-2370. Additionally, Ramstein Family Advocacy provides 24/7 telephonic support to community members who are in unsafe relationships through their local hotline. If you or someone you know is in an unsafe relationship, please call 0173 628 4624 any time.
Health Promotion Bod Pod service is still available by appointment only (480-1799), and Nutrition Counseling is available via telephone (480-1689).
Sexual Assault Prevention and Response The Ramstein SAPR office remains open 8:00 a.m. to 4:00 p.m. in building 404 for in-person assistance. Please call the 24/7 SAPR hotline at 0172-821-4871 to speak with a credentialed advocate.
Chapel Open 7:30 a.m. to 4:30 p.m. and accepting walk-ins. An on-call Chaplain is also available after hours by contacting Command Post (480-2121). Worship Services are available on Facebook.
86 AW Integrated Resilience Office Open Monday-Friday 7:00 a.m. to 4:00 p.m. Call 06371-47-1422 or email 86AW.CVB.IRO@us.af.mil.
A&FRC Open for virtual appointments 7:30 a.m. to 4:30 p.m. by calling 480-5100. Virtual trainings are also available to include Sponsorship, Initial Key Spouse, Transition Assistance and Pre-Deployment/Re-Integration.
Equal Opportunity Open Mon-Friday 7:30 a.m. to 4:30 p.m. with telephone (489-8534) appointments only for AF Members, Dependents, Retirees, DoD Civilians (NAF/GS) with limited services to Local Nationals.
American Red Cross The ARC is offering a COVID-19 Virtual Resiliency Module which will teach the basic skills of ways to connect, learn about stress, and practice relaxation and stress-management techniques. They are also offering a Coping with Deployments (CWD) Psychological First Aid for Military Families module. This course offers an introduction to Psychological First Aid and resilience surrounding deployments. If people are interested in any of our virtual modules, they can email ramstein@redcross.org or call at (DSN) 480-2171 (CIV) 06371-47-2171.
Military One Source https://www.militaryonesource.mil/
For additional resources to help manage stress and for ways to help others cope with the pandemic, click here.
As of Mar. 26, Air Force installations in the Kaiserslautern Military Community are at HPCON Charlie.
The virus is spread by respiratory droplets (coughing/sneezing), just like the flu or a cold. The highest risk is being within 6 feet of someone who is infected for greater than 15 minutes. There is a small chance of spread by touching objects (example: doorknobs) that have the virus on them and then touching your mouth or face, but that is not the main way it spreads.
Death is an unlikely outcome from COVID-19. Most of those that have died were elderly, those with significant medical illnesses or a lower immune system response.
The CDC does not recommend that people who are well wear a face mask to protect themselves from respiratory diseases (including COVID-19). Face masks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. Masks should be worn appropriately (do not adjust your mask or touch your face after putting it on, or if you have to, use hand sanitizer immediately afterwards) by persons who have any cold/flu-like symptoms (cough, sore throat, etc.)
LRMC will remain open in the event of a base shutdown and will conduct screening for eligible beneficiaries. Wait times may vary depending on patient load. There may be some restriction on patients entering for routine, non-urgent/emergent care.
Currently, you will likely be put under a voluntary at-home quarantine if you've been exposed to someone who has a confirmed case of COVID-19. If you're experiencing symptoms, always call ahead to your clinic for telephone assessment before being seen in person, and be upfront with your doctor about your travel history.
German Public Health has two Corona Test stations: Schwedelbach and Erfenbach. Testing for Tricare Beneficiaries is done via primary care physicians or COVID clinics. Testing is based on medical indication, not patient request.
Landstuhl Regional Medical Center now has the ability to conduct diagnostic testing for COVID-19 for TRICARE beneficiaries, but the specific test for COVID-19 is not a rapid test. Patients are screened in accordance with Department of Defense and the U.S. Centers for Disease Control and Prevention guidelines to determine if a patient’s risk level necessitates testing. Screening guidelines address whether patients have symptoms of fever and lower respiratory illness, or have had close contact with individuals who are suspected or known to have the illness within the past 14 days.
As with any flu season, if you are close to someone who appears to have flu-like symptoms, you should practice proper hygiene and encourage others to do the same. Stay at least 6 feet away and limit interactions with sick individuals to less than 15 minutes if possible. -Wash hands with soap and water for at least 20 seconds -If soap and water is not available, use an alcohol-based hand sanitizer that contains at least 60-percent alcohol -Avoid touching eyes, nose, and mouth with unwashed hands -Avoid close contact with anyone who is sick -Clean and disinfect frequently touched objects and surfaces -Make sure your flu shot is up to date.
All DoDEA schools in Europe are closed to students until further notice. This is an evolving situation with many factors playing into our decision-making, but we will continue to evaluate the situation and consult experts on the best way forward. All decisions will be made with the health of our students, staff and community in mind.
DoDEA Europe leadership continues to work closely with health officials, military leaders, and host nation partners to monitor the situation. We will continuously evaluate how long schools should remain closed. If the closure extends to Spring Break, currently the plan is for students to take a pause from classes during their normally-scheduled Spring Break.
The schools are working to provide grab-and-go meals for parents to pick up each day for their children during this time. This service is expected to begin on or about Monday, March 23. The service will vary from community to community. Schools will send out more information to families who qualify for this service. More information can be found about this program here.
Yes! Contact the Acting Director of the RAO at Jim.Barrante@fcfgh.net for more information on receiving regular “buddy checks”.
No. In order to abide by social distancing protocols the base is no longer hosting a passport outreach day in April. The U.S. Consulate in Frankfurt is providing only limited emergency services to American citizens. If your passport expires in the next 60-days we recommend contacting the American Consulate-Frankfurt for advice.
The American Legion located in Kaiserslautern with support from Boy Scout Troop 12 is offering assistance to our local retirees. Please email michael.young63@yahoo.com or call 0176-276-49912
Yes, the Casualty Assistance Office at Ramstein Air Base is taking appointments via teleconference. Send an email to christine.fenton@us.af.mil or call: 067371-47-5759 to book an appointment.
The garrison looks at a different area than we do. The four installations we have within the 86th Airlift Wing and KMC is different than what the Army does within their garrison. If you work here at Ramstein, look at our website, Facebook page and App to see what is affecting us here.
Right now, this is a varsity-level event with everything we are doing. For this reason, we will not have an Operation Varsity Exercise this April.
On March 25, Secretary of Defense enacted a 60-day stop movement order which impacts deployments, redeployments and other global force management activities. As the gateway to the world, our professional airlift mission will continue.
There are multiple forces play. We have U.S. policy, Secretary of Defense and Air Force policy, as well as international and host nation policy. The Secretary of Defense issued a Stop Movement, setting a fairly high bar to allow people to move around.
Waivers have been approved based on hardship, humanitarian or mission essential needs. Please reach out to your First Sergeants and Squadron Command Teams to understand the process and let them know if you have a unique circumstance.
We’re also working through the latest financial guidance to alleviate fears of, “I’m in an expensive place and I can’t do this for two months, nor do I have two months of leave saved up to be able to do this.” There are mechanisms in place to mitigate undue hardship. Guidance will continue to flow as it becomes available to give flexibility to commanders and supervisors for both military and civilian Airmen.
Extracurricular activities have been cancelled and religious services will be broadcast virtually on their Facebook page to abide by the physical distancing protocols.
We are going out of our way to make sure they stay in different locations. We are protecting them as much as possible. We are following FAA and DoD guidance to keep them separate and as safe as possible. They are currently exempt from the 14-day quarantine except for when they present symptoms, in which case they will go through extra screening.
This is a tough time for folks in the mobility business. Logistics will stay alive and our aircrew will keep the mission flying while we do our best to keep them protected.
Mission essential activities will remain open. Each leadership team knows exactly what it takes to run their operations. We will not dictate to them how many people they can have at work, however we encourage the use electronic means where possible.
Absolutely. Squadron commanders have been given the tools they need, we are encouraging those with the ability to telework to do so.
Yes, with most of our out-processing done through email or phone calls Airmen are encouraged to continue as planned. Complete as much as you can and continue to plan.
Our schedule remains the same as it has always been. Once the stores close, our vender stockers and commissary employees come on to restock the stores. There is no need to “panic shop” as the supply chain is stable.
Currently commanders have the authority to relax standards given the inability to find a barber. Right now the guidance is off the collar and not touching the ears, but shaving standards remain the same.
Due to increased HPCON measures, base access is limited to visitors who have official business.
The Mission Support Group commander continues to work closely with our DeCA team, exploring what options are available for us to continue to meet the needs of the community and help people remain protected. We ask that you make sure you are doing everything you can to help protect yourself.
Unfortunately no. There is some great guidance on the financial front allowing certain entitlements to individuals during this unique time, please view the Comptroller Policy Memo for more information.
If you have concerns dial 1-1-2. No one will prevent you from calling emergency services. We don’t need police efforts, what we really need is compliance. We need the Airmen to know why these guidelines are being pushed out. We are trying to do is lower the curve and reduce the spread of COVID-19 so it doesn't out pace our medical capacity.
On base policy reflects that of the CDC and host nation. Maintain 2 meter spacing and groups are to be no larger than two individuals unless residing in the same household.
Please talk to your First Sergeant and command team, there is flexibility to ensure we do the right thing to take care of our community. Commanders have been given the leeway to make sure Airmen are taking care of themselves and their family members.
Air Force Public Health officials state there is no scientific evidence of mail needing to be disinfected prior to delivery. Officials recommend washing your hands thoroughly and avoid touching our nose or face while handling mail or any other objects.
Vehicle registrations and ESSO cards are valid until further notice as long as insurance coverage remains current.
The only way to get funded travel is with an approved exception to policy.
Health care would be obtained off base. It would be important to work with the U.S. Embassy.
Click the link to the Robert Koch Institute or the World Health Organization located on this page to see the current areas most impacted by COVID-19.
While the playgrounds may be closed, the walking paths will remain open for children to ride or walk on. We know the situation isn't ideal, and we can empathize with the difficulties this may cause for many families. This decision wasn't made lightly, and is in the interest of our community as a whole.
Families can still go outside for runs, walks, and leisurely activities as long as everyone is ensuring compliance of physical distancing rules.
COVID-19 Hotline Mon - Fri; 7:30 a.m. to 4:30 p.m. Sat - Sun; 7:30 a.m. to 12:00 p.m. DSN: 480-9001, or commercial 06371-47-9001
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