See the Travel Restrictions section below for important information about Ramstein’s current Stop Movement posture and quarantine requirements.
Upcoming Virtual Town Halls
Previous Virtual Town Halls and AFN Interviews
July 24 – DoDEA Europe's Return to School in August Town Hall
June 19 – 86th Airlift Wing Commander Town Hall
June 12 – 86th Airlift Wing Commander with CDC and Gym SMEs Town Hall
June 5 – 86th Airlift Wing Command Chief and HHG/Personal Property SMEs Town Hall
May 20 – 86th Airlift Wing Command Chief and Vehicle SMEs Town Hall
May 15 – AFN Interview with 86th Airlift Wing Commander and Command Chief
May 1 – AFN Interview with 86th Airlift Wing Commander and Command Chief
April 27 – 86th Airlift Wing Commander, Mission Support Group, Medical Group
April 20 – 86th Airlift Wing Commander and Command Chief
April 17 – AFN Interview with 86th Airlift Wing Commander and Command Chief
April 13 – 86th Airlift Wing Commander and Command Chief
April 10 – AFN Interview with 86th Airlift Wing Commander and Command Chief
April 6 – Integrated Resiliency Office, 86th MDG and Command Chief
April 3 – AFN Interview with 86th Airlift Wing Commander and Command Chief
March 30 – 86th Airlift Wing Commander and Command Chief
March 27 – AFN Interview with 86th Airlift Wing Commander and Command Chief
March 23 – 86th Airlift Wing Commander and Command Chief
March 20 – AFN Interview with 86th Airlift Wing Commander, Command Chief and Public Health
March 16 – 86th Airlift Wing Commander, DoDEA, Mission Support Group, Public Health, DeCA, and AAFES
Current COVID-19 Cases
Kaiserslautern City and County Districts have had 348 confirmed cases of COVID-19.
For the latest COVID-19 cases within Rhineland-Palatinate, check the Robert Koch Institute website.
For the latest COVID-19 cases in Germany, check the World Health Organization website.
Ramstein Air Base Shuttle
Effective Monday 22 June, the Ramstein AB Shuttle resumed normal operations on Ramstein AB only. Please see this flyer for routes and times. At this time, the Kapaun AS Shuttle will remain inactive but you may call the Ground Transportation Operations Center to request Taxi Service for official purposes at DSN: 480-5961 or Commercial: 06371 47 5961. Masks and physical distancing still required.
Host Nation Guidance and Restrictions
The state government of Rheinland-Pfalz (RLP) announced timelines for the easement of COVID-19 restriction measures in RLP.
Face coverings remain mandatory when using public transportation, shopping, and in other public places unless instructed otherwise. To learn more about Germany’s quarantine requirement, visit the Travel Restrictions section below.
For the latest state ordinance and hygiene requirements, which also apply on all Air Force installations in the Kaiserslautern Military Community, see the tabs on the right of this webpage.
For more information about which types of events may be held on base and how to coordinate approval, read "How to Request Approval for Events on Base" below.
How to Request Approval for Events on Base
Several individuals and organizations have expressed interest in organizing events and various unit functions on base. However, we must remain focused on controlling the spread of the coronavirus.
Please read this document to learn how to request approval for on-base official functions and events.
On Air Force installations in the KMC, “private events” up to 75 people are defined as organized events that celebrate special occasions in someone’s life such as birthday parties or receptions in honor of weddings, anniversaries, retirements, or promotions. Barbeques in military family housing that do not celebrate a life event are considered social gatherings, not private events, and are limited to a maximum of 10 people (or unlimited if the individuals are from only two households).
Base residents who wish to organize private events on base need to notify the gatekeeper of their intentions by emailing email@example.com for tracking purposes. The email needs to include a description of the event and how they plan to implement the hygiene measures required by the state government.
The private event organizer will be responsible for inviting and tracking guests not to exceed 75 people, collecting required contact information, implementing hygiene protocols, and ensuring every guest has their own seat. The organizer should keep this printed list of contact information and their hygiene plan on hand in the event Security Forces stop by to verify the organizer has followed proper procedures.
Members hosting private events off base are responsible for following the same host nation guidance, but they will not need to email the gatekeeper. They should be prepared to work with local authorities as needed.
Wear of Face Coverings on Base
The 86th AW/CC released guidance in accordance with Department of Defense direction to use cloth face coverings to mitigate risks and spread of COVID-19. Directions and facts regarding cloth face coverings can be found, here.
A face covering should be worn in all public places on base and in work centers if you cannot maintain the 6-foot physical distance requirement. Children 5 years old or younger are exempt from wearing a face covering in public both on and off base, in accordance with host nation regulations. Wear of face covering is mandatory for children ages 6 and older.
As an added precaution to help protect our Security Forces Defenders, we’re encouraging all drivers to wear a protective face covering when attempting entry onto KMC Air Force installations. Drivers may be asked to remove the face covering temporarily during the identification process and are not required to keep the mask on while driving after proceeding through the gate. Personnel should comply with any and all guidance given by the controller as they work to efficiently move traffic through the gate.
Schools and Childcare Services
For students enrolled in the DoDEA school system, parents should read this letter from DoDEA about the upcoming 2020/2021 school year. For more information, click here to access DoDEA’s website about school operations.
There are rules regarding who can and cannot provide childcare services. Please read Unauthorized Home Care for more information.
Air Force Child Development Centers (CDCs) began reopening 15 June in a phased approach that began with single active-duty military and Child & Youth Program (CYP) staff. Army CDCs in the local area are also reopened on 15 June with a similar phased approach. The reopening plan will ensure the health and well-being of the staff and children as the facilities implement mandatory hygiene requirements and make plans to gradually accept more current customers.
Hours are reduced to 7:30 a.m. – 5:30 p.m. due to strict COVID-19 hygiene requirements and restrictions, requiring more staff than normal operations to promote safety and health of staff and customers.
For more information about the phased approach, timelines, expectations for parents and children, and to read frequently asked questions, click here.
Guidance for US and Non-US Civilian Personnel
For the latest guidance concerning our US and Non-US civilian workforce, click here.
Members employing telework capabilities can find a compendium of available resources and information below:
Special Leave Accrual for US Military Personnel
Under Secretary of Defense for Personnel and Readiness Matthew Donovan signed a department-wide authorization for service members to accrue and retain an additional leave balance of up to 120 days. The department's actions to stem the spread of COVID-19 has significantly limited the ability of service members to take leave during this national emergency, and we know that leave is vital to the health and welfare of our force.
The memo can be found here.
The installation is taking several preventative actions to keep our community safe, protect our mission critical elements, and preserve our relationship with host nation.
Effective 17 July 2020, Ramstein Air Base's posture has shifted back to "red," which reinstitutes stop movement actions for official travel. Personnel attempting to travel here must conduct commander-to-commander coordination, and all Airmen assigned to the 86th Airlift Wing will require an exception to policy memo signed by the 86 AW/CC when departing Ramstein for a TDY.
In addition, the installation commander has issued General Order #2, requiring quarantine for all personnel and family members arriving to an Air Force installation in the KMC from an international risk area, including the United States. This order applies for official and nonofficial travel and failure to comply can result in disciplinary action. Incoming personnel must complete and follow instructions on the Member Health Screening Questionnaire. Commanders or First Sergeants should complete the Travel Quarantine Registration for any members in quarantine and send a copy to Ramstein Public Health.
Being a red installation will help us manage the inbound flow of travelers and balance our resources, such as lodging and dorms, to ensure we have sufficient space on base for people to quarantine.
What does this mean?
Air Force facilities in the KMC remain in HPCON Bravo, and there are no plans at this time to close additional services or establishments.
Host Nation & Local Guidance
The government of Rheinland-Pfalz (aka Rhineland-Palatinate) requires individuals to self-quarantine for 14 days if entering the state from another German state or foreign country that experiences an infection rate higher than 50 new COVID-19 cases per 100,000 inhabitants within the previous seven days.
For a current heat map of Germany that displays areas with high infection rates, click here.
For a current list of countries considered international risk areas, click here. An English version is at the bottom of the page. Spending time in any of these risk areas within the past 14 days would require individuals to quarantine after arriving in Rheinland-Pfalz.
Any travel outside the local area:
Airmen assigned to the 86th Airlift Wing must receive unit commander approval (or equivalent) for any travel outside the local area; this includes travel on weekends and holidays (i.e. non-duty days).
Unit commanders define the local area, and not all units define it the same way due to their specific mission or recall requirements.
Commanders should conduct a risk assessment when Airmen desire to travel outside of the local area. The risk assessment includes reviewing the list of risk areas on the Robert Koch Institute website here. Commanders have the authority based on military necessity to deny leisure travel requests to any country listed as a risk area.
For off-duty travel/leave within Germany:
Airmen may seek approval from their unit leadership after first accessing the heat map to ensure the destination has not experienced a recent COVID-19 outbreak. Airmen should check again after returning from the travel location. Although the map is in German, it provides a visual display of areas within Germany that are currently high risk due to infection rates. Avoid any red areas.
For off-duty travel/leave within Europe:
Airmen may seek approval from their unit leadership after ensuring the destination country (and any country traveling through) is designated as “green” for travel. As of 4 August 2020, the following countries are currently classified as green by US European Command:
Commanders have the authority to impose additional restrictions.
To learn more about each EU country’s public health measures, border status, and facility reopenings, visit https://reopen.europa.eu/en.
Remember – stay informed, take precautions, and follow all host nation and local restrictions. Some nations still require quarantines, and even green countries have not eliminated the COVID-19 threat.
For off-duty travel/leave to/from the United States:
The European Union has extended its ban on all non-official travel from the United States into EU countries, and German federal authorities have classified the United States as a "risk area."
Therefore, all non-official travel to/from the United States remains highly discouraged at this time. Travel to the United States will require commander approval, and commanders have the authority to deny leave requests due to military necessity. Airmen could get stuck in the United States or be forced to quarantine if returning from a risk area, even if DoD includes the state on its list of green locations. An updated list of countries classified as risk areas can be found at the Robert Koch Institute website here. Travel to any risk area would trigger a 14-day quarantine upon return to Rheinland-Pfalz.
Air Force dependents have no restrictions on leisure travel, except for any imposed by the host nation or state authorities. However, leisure travel by dependents to the United States is also discouraged at this time due to potential difficulty in returning to Germany, quarantine requirements upon returning, and overall health and safety concerns for all travelers.
Secretary Esper signed a memo May 26th (view here) transitioning to a conditions-based phased approach to personnel movement and travel restrictions. The memo cancels previous travel restrictions (April 20, 2020) and reissues guidance for DoD components that will remain in effect until further notice. A DoD article about this newest memo may be found here.
On June 29th, Secretary Esper signed a memo exempting leave from the stop movement restriction, but requires members to receive approval from unit commanders to take leave outside of the local area. View the memo here, and read information above for further guidance regarding off-duty travel.
For the latest Air Force guidance on the stop movement, including impacts on professional military education, enlisted promotions and fitness guidance, access myPers here.
As a precautionary measure, several facilities on base have adjusted hours and operations until further notice.
An updated list of force support operations can be found here.
Hours of Operations for other KMC/AAFES stores can be found here.
Public Affairs Studio
Open Mon – Fri by appointment only. To schedule an Official Photo for biography, application or award package, please contact the Public Affairs Office at DSN 314-480-5533 or commercial 06371-47-5533.
Ramstein Visitor Control Center
Open 7 days a week from 6 a.m. – 10 p.m.
Services provided include:
These services and/or hours of operation are subject to change at the direction of the 86 AW/CC. For questions, please call the VCC at DSN 480-5775 or commercial 06371-47-5775.
Special Victims' Counsel
Closed to walk-in clients For assistance, please call DSN 478-4782, commercial 06371-405-4782, or duty cell 0172-734-3935.
Military Personnel Flight
Closed for all walk-ins. For more detailed information on each Military Personnel Flight COVID-19 Functions, please click here.
German-American Community Office
Closed until further notice For assistance, contact firstname.lastname@example.org
Ramstein & Vogelweh Libraries
Service Credit Union
Branches are closed to the general public, but representatives can assist via phone or during a scheduled appointment. Please click here for more information.
Ramstein Chapel Services
All in-person worship services have been cancelled, but many will continue in a virtual manner. A list of virtual opportunities can be found here. For more updated information about chapel services can be found on the Ramstein Chapel Facebook page.
USAREUR Licensing Office
The Ramstein USAREUR Licensing Office will operate as follows:
Vehicle Inspection at Kapaun AB
Starting Aug. 3 the inspection station will resume normal operating hours (7 a.m. – 3 p.m.; 7- 11 a.m. on the last duty day of the month).
Personnel must wear a mask while at the inspection station.
For questions regarding inspections, please contact 86 Vehicle Readiness Squadron at DSN: 489-6400 or COMM: 0631-536-6400.
Vehicle Registration at Kapaun AB
Starting Aug. 3 services from 7–10 a.m. will be open to WALK-IN customers. Afternoon hours from 12 – 3 p.m. will be appointments ONLY booked via AppointmentPlus.
*****If you booked a morning appointment through August 14th, you will have priority over walk-ins*****
Substation/Bldg #2807: Operations will not change. **WALK-IN ONLY** 7 a.m. – 3 p.m. (11 a.m. –12 p.m., closed for lunch)
* If you need to clear a suspense for a new vehicle purchased, please scan & send those documents (front and back) to our organization box.
- For questions regarding shipping appointments or picking up vehicles from International Auto Logistics (IAL), please contact IAL at DSN: 489-7750 or COMM: 0631-536-7750. Web Address: www.PCSmyPOV.com
For questions on required documents that you will need in order to complete any transaction, our pamphlet is located here under “Checklist”.
Fitness centers have reopened in a phased approach by appointment only. Click here to book an appointment.
Starting Aug. 3, all appointments will be available for Active Duty, Civilians/dependents at all Fitness Centers, EXCEPT for 5 a.m. time slots at Northside Fitness Center. That time will remain Active Duty only.
For a list of the appointment times, see below:
Southside: (open to all patrons)
0600, 0800, 1000, 1200, 1600, 1800, and 2000
0500 (Active Duty only), 0700, 0900, and 1100
Vogelweh: (open to all patrons)
0600, 0800, 1000, 1400, 1600, and 1800
For more about fitness center openings, click here.
Effective May 21, all official fitness assessment testing is cancelled until Oct. 1, 2020. For more information and to determine when applicable test dates will be, click here.
Postal Operations: Northside, Southside and Kapaun Post Offices
Monday – Tuesday: 10 a.m. - 5 p.m.
Wednesday: 12 – 5 p.m.
Thursday – Friday: 10 a.m. - 5 p.m.
Saturday: 11 a.m. – 1 p.m.
Those who are immune-compromised or live with a family member who is immune-compromised can set up private appointments through their Post Office’s Customer Service for mail pick-up once per week.
Customer Service Org Boxes for special requirements: Northside Post Office: email@example.com Southside Post Office: firstname.lastname@example.org Kapaun Post Office: email@example.com
Civilian Personnel Office/NAF HR Office
No walk-ins, customers are requested to email or call. Appointments will be set when necessary. US CPO: 480-5850 LN CPO: 480-7153 NAF HRO: 480-2672
86 CPTS (Finance)
Mon, Tues, Thurs, Fri - No walk-ins (Closed Wed)
Appointments 9 a.m. – 3 p.m. Masks are required, and members are asked not to bring additional personnel with them to their appt.
Appointments can be scheduled on the AF Connect mobile app (Ramstein Air Base) via Appointment Plus or see below to email our POCs
Location: Ramstein Air Base
Select Base Agency: 86 CPTS
Email Org Boxes:
Civilian Pay Team: firstname.lastname@example.org
CED Orders/Authorizations: email@example.com
Travel Certification for Invitational, LN, Student Dep, and RAT: firstname.lastname@example.org
DTS Help Desk (for all others not specified): email@example.com
Debt Management Team (Military Pay Debts): 86CPTS.FMF.DebtManagement@us.af.mil
Customer Service: firstname.lastname@example.org
Keep in mind:
-Civilian pay issues need to be routed through your Timekeeper
-DTS issues not related to Emergency or Deployment travel need to be routed through your ODTA
-GTCs can be placed in Mission Critical status by your Unit APC to avoid delinquency issues
-Security deposit repayment amounts are calculated using the daily exchange rate so verify amount before ordering money order/cashier’s check
-NO cash will be accepted at this time, personal checks preferred.
-Check MyPers for the latest COVID-19 PCS Entitlement Guidelines
FINANCE PCS UPDATE
The Financial Services Flight is introducing a new process for in-processing members. We will have members schedule an appointment to complete their PCS vouchers at the 86 CPTS Bldg 2108. This will cover ALL finance in-processing procedures to include supplemental vouchers for PCS. We will no longer be using or accepting vouchers through eFinance. We have been contacting members directly who have submitted through eFinance to help clear out their vouchers, but please inform your members to follow the process below:
FINANCE PCS In-Processing
Location: 86 CPTS Bldg 2108, Enter through front lobby doors
Appointment Days & Times: Mon, Tues, Thurs, 0900-1500. Appointments will start at 0900 and will be hourly blocks. We will service 5 customers per hour until 1500. No appointments will be available from 1200-1300.
Appointment Set Up: Appointments will be made via https://booknow.appointment-plus.com/9rm3mcns/. Please have members select “Finance PCS In-Processing”, on the Select Base Agency tab, and “Finance PCS In-Processing” on the Select Base Service tab.
For more information please click here.
86 AW Retiree Activities Office (RAO)
Closed until further notice. All events scheduled up until 31 July by the RAO and KMC Retiree Council are cancelled.
Dining Facilities (DFAC) *Take-Out Only*
LBH (Kapaun) Breakfast: 0600-0800, Mon– Fri (Weekends 700-830) Lunch: 1100-1300, Mon – Sun Dinner: 1630-1800, Mon – Sun
Jawbone Flight Kitchen (Ramstein) Breakfast: 0600-0730, Mon – Fri Lunch: 1130-1300, Mon – Fri Dinner: 1730-1900, Mon – Fri Midnight Meal: 2300-0030, 7 days a week
Ramstein and Vogelweh Commissaries
Normal operating hours: Mon – Sat, 9 a.m. – 9 p.m. Sun, 9 a.m. – 8 p.m. No early bird hours
Main Exchange Mon – Sat, 9 a.m. – 7 p.m. Sunday, 10 a.m. – 7 p.m.
Meal orders can be placed through www.myexchangefood.com Delivery is still available from Popeye's, Anthony's Pizza, Subway, and Manchu Wok.
The 86th Medical Group remains OPEN to support your healthcare needs; however, a number of processes have been modified to limit exposure to COVID-19.
If you’re experiencing the following symptoms: fever, cough, sore throat, vomiting, nasal congestion, diarrhea, sinus pain, allergy symptoms, ear pain, or have any COVID-19 concerns, please utilize the RAMSTEIN SICK HOTLINE at 06371-47-9001, as your first stop before visiting the clinic. For after hour support, please call the Nurse Advice Line at 0800-071-3516 (European Line).
For issues not listed above, please call our appointment line at 06371-46-2273 or send a secure message to your provider team via TRICARE Online. You’ll be offered a telephone consult or virtual appointment with your provider team so that we can further assess your condition. In many cases, we can handle your issue over the phone to include prescribing medications. Please understand that specialty care services and advanced imaging procedures may not be immediately available for non-urgent (life, limb, eyesight) conditions. If an in-person visit with your health care team is required, we have processes in place to limit your exposure to COVID-19.
The Ramstein MDG pharmacy, is currently still operating from the Pharmacy Tent, but has returned to normal operating hours of Mon-Fri, 0730-1630. New prescriptions can be activated by calling 06371-46-2541 (DSN 479-2541). Please call in refills to the automated refill line at 06371-86-5601, or through TRICARE online.
The services and visit procedures guide below will help you plan ahead for your visit to a specific clinic.
Effective 17 August, The Ramstein Dental Clinic will adjust their operating hours. New Dental Clinic operating hours will be Mon-Fri, 0715-1600. The Dental Clinic will no longer hold walk-in Saturday clinic but after-hour care is still available through LRMC ER. Please call the dental clinic between at 479-2201 or 06371-46-2201 to schedule an appointment or discuss any concerns with your dental provider.
For your convenience we’ve provided a stoplight chart for a future prospective of when you can expect certain services to become available again.
The Medical Group has a separate clinical area to screen patients that have a higher risk of having or having been exposed to COVID-19. If you are sent to the COVID-19 clinic, it does not mean you have COVID-19. It means the clinic is simply taking precautions based on your screening questions.
Referral Management & Off Base Appointments
Your referral is valid for six months from the time your authorization has been approved. Our office is working diligently to ensure all beneficiaries receive assistance and the most up to date information of off-base providers.
The 86 MDG is committed to providing the best quality care to its beneficiaries in the safest manner. We ask for your understanding and patience if your appointments are disrupted or waiting times are extended due to staffing/resources limitations. These changes are in the best interest of the entire community as we move through this COVID-19 challenge.
The Department of Defense Stop Movement Guidance has impacts on housing/leases and personal property/household good (HHG) shipments for our Airmen and families. Please see information below.
Members PCSing who have been affected by the stop movement can find guidance on entitlements here.
The housing office continues to provide assistance, remotely, via e-mail, phone, or a coordinated phone appointment. Members should ensure their current lease covers them at least through the stop movement. If members have any challenges working their landlord for an extension, please reach out to us for assistance. Once members know of their new departure dates, please also contact housing to make further arrangements (examples: OHA stop, TLA start, outprocessing checklist, FMS loaner and furniture pick up, etc.).
Please check out the housing page on Facebook by searching for the “KMC Housing Office – Ramstein AB” for the latest news and information. Personnel are encouraged to reach out to the housing office for any assistance or concerns via KMCHousing@us.af.mil, Facebook Messenger or phone (489-6671/0631-536-6671).
AFPC has started adjusting RNLTDs and DEROS dates to align assignments with AF prioritized movement plan and to bring monthly Household Goods transportation demand in line with executable levels of service. Please refer to Mypers Re-Flow message for information on what you can expect for new dates.
Assignment DEROS and RNLTD “Re-Flow” due to Coronavirus (COVID-19) Restrictions
Your new date will be associated with a HHG pack/ship “window”; meaning, Airmen can pack/ship HHGs in their assigned window. At OCONUS locations, the HHG pack/ship “window” will be set at NET (NO EARLIER THAN) two months prior to report date. The MPF will populate these HHG pack/ship NET dates in the designated field on the “memo in lieu of PCS Amendments”. The “memo in lieu of PCS Amendments” will be required along with your original orders to book shipments in your assigned window.
Squadron commanders and equivalents can authorize an extended HHG pack/ship “window” with a signed Exception to Policy (ETP) memo if hardship or mission reasons exist.
After the RNLTD/DEROS adjustments are completed, we strongly recommend for Airmen that end up with a July report date to initiate the process to secure a HHG pack/ship date ASAP.
Airmen whose report date remains in July, as originally included on their orders, will require an approval letter from their squadron commander/First Sergeant (or equivalent) to pack their HHGs prior to 1 July.
Disclaimer: Available HHG pack/ship dates will be limited by industry capacity to pack/ship HHGs and the sustained demand for movement across all the Services.
Please consult your local Personal Property Office (LRS) for any questions associated with your personal property movement.
86th Logistics Readiness Squadron
Traffic Management Flight Outbound Personal Property
DSN: 489-6036 Commercial: 06315 36 6036
86th Logistics Readiness Squadron -- Personal Property
DSN: (314) 480-5509/2163
Commercial Phone: 06371-47-5509
Organizational Email: email@example.com
For questions regarding Pet Slot Availability, please contact Passenger Travel at 480-5374 or email at firstname.lastname@example.org
The Per Diem and Transportation Allowance Committee approved emergency updates to the Joint Travel Regulations authorizing per diem and other entitlements to members and their families impacted by the stop movement order associated with COVID-19. Specifically it addresses and authorizes:
View the COVID-19 Travel Q&As for answers to many of the questions members may have.
For a quick look at PCS entitlements, click here.
Effective May 7, 2020
All Passengers traveling via Ramstein Passenger Terminal must comply with one of the following directives:
1. Provide an Exception to Policy (ETP) Letter signed by their combatant commander or the first general, flag officer, or Senior Executive Service member in the traveler's chain of command. In lieu of this ETP,
2. Sign an Official Statement of Compliance that they are complying with SECDEF and DEPSECDEG memorandums, and that they have been authorized travel by their Combatant Commander or, if delegated, the first general, flag officer, or Senior Executive Service member in their chain of command.
3. The official Statement of Compliance is provided at the main entrance of the Passenger Terminal.
Members signing this statement of compliance are traveling under the authority of their combatant commander or the first general, flag officer, or Senior Executive Service member in their chain of command; and are held accountable for their statement of compliance.
IF YOU ARE UNCERTAIN WHETHER OR NOT YOU ARE COMPLIANT, CONTACT YOUR CHAIN OF COMMAND BEFORE SIGNING THIS STATEMENT. MEMBERS WHO DO NOT PROVIDE THIS EXCEPTION TO POLICY (ETP) LETTER OR SIGN THE STATEMENT OF COMPLIANCE WILL BE DENIED TRAVEL.
*Due to recent circumstances our Slight Kitchen will no longer be providing meals for Organic Flights (C17, C5, C130). We highly encourage that all passengers bring their own non-perishable foods for Organic (Grey Tail) missions. Liquids over 3.4 fluid ounces cannot go through security. For all commercially contracted Patriot Express (rotator) aircraft, meals are supported in flight as part of the ticket.
Personnel are reminded to remain flexible and patient with regard to June and July rotator availability:
The PAX Terminal is also answering customer questions on their Facebook Page.
To the men and women of the World’s Best Wing,
We talk about resilience in the Air Force, and so far this year we’ve faced heightened tensions in the Middle East, extreme weather events, a major inspection, and most recently a novel Coronavirus (COVID-19) that is consuming worldwide attention. When I think about what this wing has tackled in the span of a few short months, I can’t help but be proud of the resilience within our community.
The COVID-19 disease spreading throughout Europe and much of the world is concerning, but we’re fortunate to have incredibly capable medical professionals at the Ramstein clinic and Landstuhl Regional Medical Center who are working closely with their German public health counterparts to ensure we have the latest information and guidance to protect our population and preserve the mission.
The health and safety of every Airman, every civilian, every family member, and every mission partner remains the highest priority for me and the entire 86th Airlift Wing leadership team. In fact, the entire base is focused on this issue. The commissary and AAFES have been working to replenish their stock of hand sanitizer, base schools have a continuity of education plan ready in the event schools temporarily cancel classes, and Child Development Centers and Youth Centers are doing extra cleanings to help protect our children. We are staying closely aligned with guidance from the Department of Defense, U.S. European Command and U.S. Africa Command, and we’re coordinating closely with our tenant units and Army partners in the KMC since this is a uniquely blended military community.
In short, we are proactively planning as a team, and we will make the best decisions we can to prevent infection and protect the base population. One of the tough decisions I’ve made is to limit gatherings of large groups of people on base. Out of an abundance of caution, I’ve postponed until further notice the Unit Effectiveness Inspection celebration lunch, Maintenance and Logistics Annual Awards ceremony, and chief recognition ceremony. We’ll look at other social events planned for the near future to determine if the events have direct links to readiness or mission effectiveness. Large social gatherings that do not meet that criteria may need to be postponed to preserve our combat capability and maintain the health of our Airmen and families.
The DoD is also taking COVID-19 seriously. Effective March 13, DoD uniformed members, civilian personnel and families may not travel to, from or through locations for the next 60 days that the Centers for Disease Control and Prevention has designated as a Level 3 Travel Health Notice. This includes permanent change of station, temporary duty, and leave travel. Unfortunately, this applies to most countries in Europe, including Germany. We’re working a plan to get our people home as soon as possible who are currently on leave or TDY outside Germany, and we’re working through the impacts this stop movement will have on our Airmen who were scheduled to PCS. We’ll keep you informed as we move forward.
While we take COVID-19 seriously, it’s important to remember that the vast majority of people who contract the virus recover completely. Wash your hands, practice good hygiene, keep your distance from sick people, disinfect common areas regularly, and stay home if you’re not feeling well. Our best course of action is to be informed and follow medical advice to protect our mission, our loved ones, and our community.
I’ve asked our commanders to ensure we document and report all impacts on training, mission execution or family quality of life due to precautions surrounding COVID-19. Continue to feed that information through your chain of command.
I’ve also asked our commanders to ensure Airmen receive the latest information regarding travel restrictions and necessary precautions. You can stay informed by visiting this site and following our official Facebook page. We are working to disseminate as much information as possible, but we need your help identifying blind spots. What COVID-19 questions or concerns have not been addressed? Post your questions on our Facebook page, and we will get you a response or address the question during an upcoming virtual town hall.
The COVID-19 situation is evolving every day, but we’re poised and ready to face this new challenge. We have to be. We’re still the Gateway to the World, and the combatant commanders we support continue to rely on the airlift we provide every day. I don’t see that changing any time soon.
Thank you for your continued commitment to the mission and resilience in 2020.
Brig. Gen. Mark R. August
86th Airlift Wing Commander
Given the current coronavirus situation moving across Europe, 86th Airlift Wing medical professionals recommend that any individual with flu like symptoms (listed below) stay home and not attend school/work if possible to help prevent the spread of any sickness. Additionally, please ensure proper precautions are used such as physical distancing, hand washing, and proper cough etiquette. It is recommended that common surfaces/objects be sanitized twice a day with Clorox or bleach solution.
The CDC believes at this time that symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure.
There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
For medical assistance, refer to the following
1. If, within the last 14 days, you had close contact with a suspected or confirmed case of the coronavirus AND
2. You are experiencing a cough or mild shortness of breath, AND
3. You have a fever of 100.4 degrees Fahrenheit (38 degrees Celsius) or higher, STAY HOME -- DO NOT GO TO THE HOSPITAL please FOLLOW STEP 4 or STEP 5.
4. Ramstein TRICARE beneficiaries should call the RAMSTEIN SICK HOTLINE at 480-9001 (06371479001) or the Nurse Advice Line (NAL) at one of the following toll-free numbers based on your location:
- Belgium: 0800-81933
- Germany: 0800-071-3516
- Greece: 00-800-4414-1013
- Italy: 800-979721
- Spain: 900-82-2740
- Turkey: 00-800-44-882-5287
- UK: 0800-028-3263
*** To access the Nurse Advice Line from a cell phone in Europe you must first call your clinic appointment line and choose the option for the Nurse Advice Line.***
5. Non-Ramstein TRICARE beneficiaries should contact their primary care provider for advice.
If your symptoms are severe and/or you are experiencing significant shortness of breath, please call 1-1-2 instead of contacting the COVID line or the NAL.
What happens if I test positive for COVID 19?
What should I do if I had symptoms and was tested and are now waiting for the test results?
What can I do if one of my friends or co-workers gets COVID-19?
What if I have symptoms and concerns about COVID-19?
Stay in your house or room and call your supervisor to let them know you are feeling unwell. Do NOT go to work.
Call the Ramstein Medical COVID Hotline for a clinical assessment. The provider on the hotline may or may not put you on quarters, depending on your personal situation. Ramstein COVID hotline Commercial: 06371-47-9001 and DSN: 480-9001
Symptoms for COVID include fever, cough, shortness of breath. If you can’t breathe, call emergency services, not the hotline.
COVID-19 Stress Phone Line
Mon - Fri; 10:00 a.m. to 2:00 p.m.
DSN: 480-9001, or commercial 06371-47-9001 Option 3
Mental Health Clinic
Mental Health Clinic is open Monday-Friday 7:30 a.m. to 4:30 p.m. and seeing Active Duty patients, though they are trying to minimize the number of patients seen in the clinic. Call 479-2390 or 06371-46-2390 to ask questions about services. Some telephonic work with established patients will be conducted on the weekends.
The ADAPT clinic is open Monday-Friday 7:30 a.m. to 4:30 and seeing Active Duty patients, though they trying to minimize the number of people sees in person in the clinic. Some telephonic work to established patients will be conducted on the weekends.
For Active Duty, if you are having thoughts of harming yourself or others please do one of the following:
Military Family Life Counselor (MFLC)
A free and anonymous counseling service. Still taking appointments by calling one of the three numbers: 0176 1057 2634, 0176 1736 8898, or 0151 5674 8179.
Child and Youth Behavioral MFLCs (CYB-MFLCs) are also able to temporarily provide telehealth services to your military community. These services include telephonic and video non-medical counseling in areas where face-to-face support is restricted due to COVID-19. For more information, contact Nanet Peterson at 0176 7413 7162.
Open from 7:30 a.m. to 4:30 p.m. and is currently offering a multitude of online classes through Facebook Live. These are great resources for parents and couples who wish to acquire additional skills for building healthy and strong families. Registration can be completed on the Ramstein Family Advocacy Facebook page or by calling 479-2370. Additionally, Ramstein Family Advocacy provides 24/7 telephonic support to community members who are in unsafe relationships through their local hotline. If you or someone you know is in an unsafe relationship, please call 0173 628 4624 any time.
Bod Pod service is still available by appointment only (480-1799), and Nutrition Counseling is available via telephone (480-1689).
Sexual Assault Prevention and Response
The Ramstein SAPR office remains open 8:00 a.m. to 4:00 p.m. in building 404 for in-person assistance. Please call the 24/7 SAPR hotline at 0172-821-4871 to speak with a credentialed advocate.
Open 7:30 a.m. to 4:30 p.m. and accepting walk-ins. An on-call Chaplain is also available after hours by contacting Command Post (480-2121). Worship Services are available on Facebook.
86 AW Integrated Resilience Office
Open Monday-Friday 7:00 a.m. to 4:00 p.m. Call 06371-47-1422 or email 86AW.CVB.IRO@us.af.mil.
Open for virtual appointments 7:30 a.m. to 4:30 p.m. by calling 480-5100. Virtual trainings are also available to include Sponsorship, Initial Key Spouse, Transition Assistance and Pre-Deployment/Re-Integration.
Open Mon-Friday 7:30 a.m. to 4:30 p.m. with telephone (489-8534) appointments only for AF Members, Dependents, Retirees, DoD Civilians (NAF/GS) with limited services to Local Nationals.
American Red Cross
The ARC is offering a COVID-19 Virtual Resiliency Module which will teach the basic skills of ways to connect, learn about stress, and practice relaxation and stress-management techniques. They are also offering a Coping with Deployments (CWD) Psychological First Aid for Military Families module. This course offers an introduction to Psychological First Aid and resilience surrounding deployments. If people are interested in any of our virtual modules, they can email email@example.com or call at (DSN) 480-2171 (CIV) 06371-47-2171.
Military One Source
For additional resources to help manage stress and for ways to help others cope with the pandemic, click here.
As of June 18, 2020, Air Force installations in the Kaiserslautern Military Community are operating in Health Protection Condition Bravo.
Ramstein Sick Hotline
Mon – Fri; 7:30 a.m. to 4:30 p.m.
Sat; 7:30 a.m. to 12:00 p.m.
DSN: 480-9001, or commercial 06371-47-9001
Post your comments, questions, or concerns on the Ramstein AB Facebook page: