HomeCOVID-19

     
     

CURRENT SITUATION

    If you are experiencing any type of sick or acute illness symptoms, do not go to work or walk-in to the clinic. You should stay home and call the SICK hotline.

 


 

Virtual Town Halls

Upcoming Town Halls
TBD

Archived Virtual Town Halls
View previous town halls here.


Current COVID-19 Cases

For the latest COVID-19 cases within the Kaiserslautern City and County Districts, click here.

For the latest COVID-19 cases within Rheinland-Pfalz (aka Rhineland-Palatinate), check the Robert Koch Institute website.

For a current heat map of risk areas within Germany, click here.


Rheinland-Pfalz Guidance and Restrictions

The following restrictions apply throughout Rheinland-Pfalz.  These restrictions and additional local measures also apply on Air Force installations, unless otherwise noted.

  • Private gatherings are permitted for up to five members from five different households. Those who have recovered from COVID-19, or who are fully vaccinated as well as children ages 14 and under do not count against the total number present.
  • Retail establishments are open, but may limit the amount of customers based on store size.
  • Indoor/outdoor dining is permitted in compliance with several protective measures. Indoor dining requires advance booking and a negative test or proof of immunization.
  • Hotels, holiday homes, hostels and campsites are open with several protective measures such as regular testing. Every housing unit must also have its own sanitary equipment (no shared bathrooms).
  • Zoos, botanical gardens, amusement parks, outdoor climbing centers, minigolf and similar facilities are open with advance booking.
  • Movie theaters, concert halls, museums, circuses and similar facilities are open to a limited number of spectators.
  • Use of face coverings remains mandatory in virtually all public places, including in the vicinity of public buildings and in parking lots.
  • Medical face mask (surgical mask) or a KN95/N95/FFP2 mask are required in the following areas off base:
    • Shopping/stores/restaurants/salons and public transportation
    • Institutions serving in the administration of justice, such as courts, notary offices and law firms
    • Places of worship
    • In other areas where people wait in lines
  • Outdoor physical fitness training is authorized in small groups up to a maximum of 10 people plus a trainer, provided physical distancing can be maintained. Those who are vaccinated or recovered do not count against the total.
    • Sports practice with a trainer is allowed in groups of up to 25 children (ages 14 and under)
  • See the General Order #2 and Quarantine Requirements section below for important information regarding COVID-19 testing and quarantine requirements.
  • Areas that exceed a 7-day incidence rate of 100 cases per 100K people for more than three consecutive days will have additional restrictive protective measures. 

 


Exceptions for Vaccinated Members

The state of Rheinland-Pfalz has authorized some exceptions to COVID-19 regulations for those who are not experiencing any symptoms of COVID-19 and are fully immunized (14 days past their final inoculation) -or- who are symptomless and have a certificate of recovery. Detailed information can be found in the COVID-19 Exemption from Protective Measures Ordinance. The following is a summary of the exemptions:

  • Do not have to provide a negative COVID-19 test when visiting a restaurant or hairdresser/barber shops. Documentation of immunization must be provided upon entry of these shops/locations. 
  • Do not have to quarantine after having direct contact with a person who has contracted COVID-19.
  • Do not have to quarantine after returning from a COVID-19 risk area or high incidence area. People who return from a virus variant area will still require a 14-day quarantine even if they are immunized.
  • Note: Federal guidelines still require a negative COVID test for all travelers (ages 6+) arriving via airplane into commercial airports.

ATTN: The State of Rheinland-Pfalz and local military commanders agreed in writing to allow the U.S. Centers for Disease Control vaccination card to suffice as proof of vaccination in all businesses within the state. It is recommended that personnel keep a copy of the agreement with them.

 


Wear of Face Coverings on Base

Effective 18 May 21:

All personnel regardless of vaccination status will continue to wear KN95/N95/FFP2/medical-style surgical masks in public places where those types of masks are currently required (KMCC Base Exchange, Ramstein and Vogelweh Commissaries, Ramstein Shoppette, places of worship, post offices, Ramstein Law Center, Ramstein Clinic, public transportation, and in the immediate vicinity of those facilities), in accordance with host nation requirements.  Additionally, face coverings remain required when present in a school regardless of vaccination status. 

Fully vaccinated personnel no longer have to wear face coverings at other locations on the installation such as their workcenter.  However, members working in customer service areas will continue to wear face coverings, and per German labor requirements, personnel in work spaces with Local National employees will continue to wear face coverings in those work areas.

Personnel who are not fully vaccinated will continue to wear face coverings on the installation. 

Cloth face coverings may be worn except in locations specified above or in other public areas that require medical masks.

Drivers no longer have to wear face coverings when approaching the base gates, regardless of vaccination status.

Military members in uniform may only wear cloth face coverings in the following colors/patterns: tan, coyote brown, sage, olive green, white, black, OCP pattern or the medical-style surgical masks as available in blue, white, or black.

Children age 6 and under do not have to wear face coverings on base or off base.

Guidance for Base Events

Units conducting official events in 86th Airlift Wing facilities on Kaiserslautern Military Community (KMC) installations should be conducted safely and in conjunction with COVID-19 mitigation measures. Events should be held in a virtual environment to the maximum extent possible. For detailed guidance when planning promotions, change of commands, retirements and commander's calls, view the 86th AW event guidance


Guidance for US and Non-US Civilian Personnel

For the latest guidance concerning our US and Non-US civilian workforce, click here.



 

General Order #2, quarantine and covid testing

Host Nation & Local Guidance
The German government has implemented three categories of COVID-19 infection areas: a high risk area, high incidence area and a virus variant area. For a current list of countries and their associated category based on the latest data, click here. An English version is at the top of the page. Knowing each area's category is important as it determines different requirements when entering Germany. The German Federal Ministry of Health also published a COVID-19 Entry Ordinance which provides detailed information about what is required for entering the country. These guidelines are in effect until June 30. 

1. COVID Test/Recovery certificate/Proof of vaccination: All travelers (ages 6+) entering Germany via air travel must provide either a negative COVID test, certificate of recovery/negative PCR test (at least 28 days, but not older than 6 months) or proof of vaccination.

  • If arriving from a risk area travelers must provide either a negative COVID test, certificate of recovery/negative PCR test or proof of vaccination within 48 hours upon arrival to Germany.
  • If arriving from a high incidence area, travelers must provide either a negative COVID test, certificate of recovery/negative PCR test or proof of vaccination to the airline prior to departure for Germany.
  • If arriving from a virus variant area, travelers must provide either a negative COVID test or certificate of recovery/negative PCR test to the airline prior to departure for Germany.

More information can be found here.

  • For those traveling by land, the state of Rheinland-Pfalz no longer requires a COVID-19 test for fully immunized people returning from a risk area or high incidence area. This applies to those who are 15 days past their final inoculation and not experiencing any symptoms of COVID-19.

2. Digital Registration: All passengers destined for Germany must digitally register here before arrival/return to Germany, regardless of the mode of transportation. The site provides an opportunity to upload proof of vaccination, testing and/or recovery from COVID, which can shorten or eliminate the quarantine requirement for travelers in some circumstances. See below for quarantine requirements. 

3. Quarantine Requirement:  The following applies to travelers ages 6+.  Children ages 5 and below who do not display symptoms do not require testing.

  • If arriving from a risk area, travelers do not have to quarantine it they are fully vaccinated, have recovered within the past six months and have no symptoms, or if they have a negative COVID test within the past 24 hours.  Otherwise, travelers must quarantine for 10 days.
  • If arriving from a high incidence area, travelers do not have to quarantine if they are fully vaccinated or have recovered within the past six months and have no symptoms. Unvaccinated travelers must quarantine for 10 days, but can seek a test on the sixth day from a testing center.  If negative, then the traveler can end the quarantine.
  • If arriving from a virus variant area, travelers must quarantine for 14 days with no exceptions, even if fully vaccinated.

Merely transiting through these areas will not drive a quarantine requirement. Additional information about Germany's quarantine requirements can be found here.

Note: Please see the installation guidance below for information on quarantine and testing options for U.S. members assigned to Air Force installations in the KMC.


Installation Guidance

The installation follows the host nation's quarantine requirements. To read the installation policy and exemptions, view the updated General Order #2 here. The order applies to all official and nonofficial travel and failure to comply can result in disciplinary action. 

Ramstein Testing Center Information

For symptomless travelers requiring a test prior to TDY/deployment:

  • Personnel can drive-in or walk-up to Ramstein's testing center Mon-Fri between 7:30 and 10 a.m. The testing center is located at the medical clinic's parking lot. Although the lot is closed to normal traffic, those requiring a test are authorized to drive up and remain in their vehicle for the test. Members may also walk up to the testing area if they don't have access to a vehicle. 
  • Forms will be completed at the testing location, and no paperwork is required prior to arrival.

Testing for close contacts:

  • Testing for close contact must be coordinated through the Sick Hotline -- please dial Commercial: 06371-47-9001, or DSN: 480-9001, and select Option 3 for the Sick Hotline. Testing is held Mon-Fri between 10 and 11 a.m.

Symptomatic travelers:

  • For symptomatic travelers - please dial Commercial: 06371-47-9001, or DSN: 480-9001, and select Option 3 for the Sick Hotline. Testing is held Mon-Fri between 11 a.m. and 1 p.m.

For U.S. members flying on official travel orders and emergency leave to the U.S.:

  • The 86 MDG is providing rapid COVID testing (antigen) at the E-Club, Mon.-Fri. 7:30 a.m. to 10:00 a.m.
  • Rapid testing is walk-in only
  • Personnel will have their test results back on the same day, however, more testing will be required if results come back positive
  • All members age 2 and above will require a test (anterior nasal swab) if departing from a commercial airport
  • Members must bring proof of travel such as DTS orders or leave web orders showing official travel

For U.S. members departing for unofficial/leave travel to the U.S.:

  • The 86 MDG does not have capacity to test individuals prior to unofficial travel
  • Asymptomatic military personnel and their dependents can utilize local antigen testing centers off-base. More information is available under the Off-Base Testing Information section below
  • All testing costs will be the responsibility of the member

Off-Base Testing Information

  • Asymptomatic military personnel and their dependents can utilize local antigen testing centers off-base. You may need to provide proof of residence like a housing contract or bill. If a test comes back positive, members will need to quarantine and obtain a PCR test. View a translated version of the test certificate here. For more information about testing, visit this site.
  • The following links provide locations and contact information for off-base test centers. The first two locations offer one free rapid test per week per person:

Additional Information

  • Inbound/outbound PCS personnel are highly encouraged to reserve lodging on-base as early as possible. No need to wait for orders!  If there is not availability on-base, personnel can reserve off-base lodging, but could be required to show proof of a negative COVID-19 test before accessing an accommodation. 
  • Incoming PCS personnel who must quarantine should go directly to their lodging upon arrival to Ramstein to quarantine before shopping or in-processing. Shopping and in-processing are not authorized until quarantine is complete.
  • Members should coordinate with their sponsors and unit commanders accordingly to receive support.
  • Shopping options are available for quarantining families from both the Commissary and Exchange. For more information go to the official Ramstein Facebook page here.
  • For a full list of available local food services see the link at the top of the Base Facility Hours/Operations section below. 


 

TRAVEL RESTRICTIONS

Installation Guidance

Air Force facilities in the KMC are currently in HPCON Bravo. Personnel attempting to travel to Ramstein Air Base for official travel must conduct commander-to-commander coordination. Incoming PCS personnel must make reservations for on-base lodging as early as possible after receiving an assignment to Ramstein. No need to wait for orders.

Airmen PCSing from Ramstein who are currently assigned to USAFE-AFAFRICA units do not require an exception to policy memo, per guidance from the USAFE-AFAFRICA commander.


Off-duty travel/leave

Leisure travel opportunities are expanding within Europe for people who are fully vaccinated.

86 AW personnel must request approval to travel outside the local area from their squadron commander or equivalent. Prior to approval, the commander must make a risk assessment in accordance with current DoD Force Health Protection direction. To conduct a risk assessment of areas outside of Germany, reference the Robert Koch Institute’s list of designated risk areas here. To learn more about each EU country's public health measures, entry requirements, border status, and facility reopenings, visit https:/reopen.europa.eu/en.

See the Travel within Germany section below for conducting risk assessments within Germany.
See the guidance above about Germany's requirements for testing, quarantine and digital registration, if leaving and returning to Germany.

Remember--travel of any kind increases your exposure to others. Do your research, stay informed, take precautions, and follow all host nation and local restrictions.


Travel within Germany

86 AW personnel in the KMC and personnel on temporary duty at an 86 AW facility must request approval to travel outside the local area from their squadron commander or equivalent. Commanders can use this heat map to conduct a risk assessment for travel within Germany.  Upon return to the local area, the commander will make a risk assessment to determine if the member needs to quarantine and/or test in accordance with current host nation or installation requirements. If the commander determines that quarantine is not required, they will further assess the need for a full return to duties unrestricted or a need to place the member in a restricted posture.

Personnel travelling from within Germany to 86 AW facilities in the KMC for official business (TDY or PCS) are required to follow host nation testing and/or quarantine requirements as outlined in the current host nation ordinances. 

 

Travel to/from the United States

Effective June 11, the United States is no longer considered a risk area. Personnel requesting to travel to the United States for leave purposes should refer to the applicable processes outlined in the above section about leave travel. Air Force dependents have no restrictions on leisure travel, except for any imposed by the host nation or state authorities.

When traveling to the United States, all air passengers ages two years and older are required to get a viral/antigen test (a test for current infection) within the 3 days before their departure flight to the U.S., and provide written documentation of their laboratory test result (paper or electronic copy) to the airline, or provide documentation from a licensed health care provider of having recovered from COVID-19 in the 90 days preceding travel. Travelers are highly encouraged to check requirements with their airline prior to travel. More information about this requirement can be found here.

  • Exemption: DoD personnel, including military personnel and civilian employees, dependents, contractors (including whole aircraft charter operators), and other U.S. government employees do not have to have a COVID-19 test prior to travel to the United States when traveling on DoD assets (military aircraft and commercially contracted aircraft such as the Patriot Express), if traveling on official government travel orders.  Members on government travel orders who attempt to depart via commercial airports such as Frankfurt will have to complete a COVID test prior to departure.  Government travel orders includes PCS, emergency leave, TDY, etc., but not ordinary leave.

 


 

 

  • Base Facility Hours/Operations

    Updated May 27, 2021

    • As a precautionary measure, several facilities on base have adjusted hours and operations until further notice.
    • An updated list of force support operations can be found here.
    • Available food services can be found here. AADD is offering members in quarantine grocery delivery services. Members can place their orders by calling 0152-5172-3356 Sat & Sun between 10 a.m. - 4 p.m. Groceries are only available through Ramstein's commissary. To volunteer to deliver groceries, sign up here.

    Public Affairs Studio

    Open Monday – Friday by appointment only. To schedule an Official Photo for biography, application or award package, please click here.


    Ramstein Visitor Control Center

    Open 7 days a week from 6 a.m. – 10 p.m.

    Services include:

    • Contractor/Visitor Passes (Effective May 28 visitor passes will once again be issued at the VCC) 
    • CAC/IACS Registration
    • Forgotten ID
    • NATO Pre-Notification

    These services and/or hours of operation are subject to change at the direction of the 86 AW/CC. For questions, please call the VCC at DSN 480-5775 or commercial 06371-47-5775.


    TMO Personal Property

    Due to the current COVID 19 situation, the Personal Property Processing Office located in Bldg. 2106 RM 211 Ramstein AB has suspended their walk-in service until further notice.

    In order to start the process to schedule household goods pick up, customers should follow the guidance in their virtual out-processing checklist or visit our HHG factsheet link:

    https://www.ramstein.af.mil/About/Fact-Sheets/Display/Article/774938/household-goods-outbound/

    After completing the self-counseling in www.move.mil, customers should e-mail DD1299 and orders to the PPPO org box: 86lrs.lgrdppo@us.af.mil. A counselor will contact them within 3-5 business days.

    In order to avoid any delays, customers should include a good phone contact (work or personal cell phone) and personal e-mail if possible.

    In case of any questions/concerns, our office can be contacted at DSN 480-2163/5509 or commercial: 06371-47-2163/5509 Mon. – Fri. from 7:30 a.m. – 4:30 p.m.


    Special Victims' Counsel

    Closed to walk-in clients. To speak with the Special Victims' Counsel (SVC) Office, call DSN 478-4782, commercial 06371-405-4782, or duty cell 0172-734-3935.


    Ramstein Legal Office

    Mon. – Wed.: 8:30 a.m. – 4:30 p.m.
    Thurs.: 8:30 a.m. - noon
    Fri.: 8:30 a.m. – 3 p.m.

     *All services are by appointment only, until further notice. Please call 480-5912/5911 or email 86aw.jac.legalassistance@us.af.mil, to schedule an appointment with our office. In the event our lines are busy, please leave a voicemail and our office will return your call as soon as possible.


    Military Personnel Flight

    Closed for all walk-ins. For more detailed information on each Military Personnel Flight COVID-19 Functions, please click here.

    • CAC appointments are only for expired and expiring cards within 30 days, and Initial Issue CACs. To schedule your appointment visit https://booknow.appointment-plus.com/y7jgzct0/
    • Dependent ID Card renewals are requested on-line. Please click here for instructions.
    • They will continue to serve members with prior coordination who are picking up dependent ID cards, need a CAC unblock, or had a Lost/Stolen CAC.

    VAT Office

    The VAT Office is open by appointment only. To schedule an appointment, customers should sign up via Appointment Plus. For questions call DSN 480-5309.


    German-American Community Office

    Available to assist personnel with questions via phone 0631-363-3010 or email info@gaco-kl.de. Not available for in-person assistance until further notice.


    Ramstein & Vogelweh Libraries

    The Vogelweh Library is closed until further notice.

    The Ramstein Library is open Mon. – Fri. from 10 a.m. – 4 p.m. for curbside pick-up only. The external drop box is open for returning library materials.    

    To request items for pick up at Ramstein Library, use the library catalog available from the Books, Movies, and More tab on the USAFE library catalog site. You will receive an email when they are ready to be picked up.


    Click here for more information.


    Service Credit Union

    Branches have resumed normal hours of operation on weekdays while practicing safe public health measures such as physical distancing and wearing a mask or face covering. The Ramstein South branch is closed on Saturday and Sundays while the KMCC branch is closed on Sundays.


    Ramstein Chapel Services

    Days of Operation:  Mon. – Fri.
    Working Hours: 7:30 a.m. – 4:30 p.m.
    A duty chaplain is available for walk-ins during working hours and an on call chaplain for weekends.


    USAREUR Licensing Office

    The Ramstein USAREUR Licensing Office will operate as follows:

    • Support is available by appointment only.
    • To schedule an appointment please use the 86th Airlift Wing Appointment Scheduling Program (Appointment Plus)

    Vehicle Inspection at Kapaun AB
    Days of Operation: By Appointment only Monday – Friday from 7 - 11:30 a.m. and 12:30 - 3:30 p.m. (7 - 11:30 a.m. on the last duty day of the month)

    All safety service inspections, including inspections for new vehicle registrations, inspections for registration renewals, and re-inspections for previously failed vehicles now require an appointment. Members without an appointment can be seen on a space available basis by using the standby line.

    Personnel must wear a mask while at the inspection station.

    For questions regarding inspections, please contact 86 Vehicle Readiness Squadron at DSN: 489-6400 or COMM: 0631-536-6400.


    Vehicle Registration at Kapaun AB

    Days of Operation: Monday – Friday (closed 11 a.m. – 12 p.m. for lunch)

    Walk-In Hours: 7 – 10 a.m.

    Appointment Hours: 12 – 3 p.m. (Booked via AppointmentPlus).

    Substation/Bldg #2807: Operations will not change. **WALK-IN ONLY** 7 a.m. – 3 p.m. (11 a.m. –12 p.m., closed for lunch)

    If you need to clear a suspense for a new vehicle purchased, please scan & send those documents (front and back) to our organization box.

    For questions regarding shipping appointments or picking up vehicles from International Auto Logistics (IAL), please contact IAL at DSN: 489-7750 or COMM: 0631-536-7750. Web Address: www.PCSmyPOV.com

    For questions on required documents that you will need in order to complete any transaction, our pamphlet is located here under “Checklist”.

     


    Ramstein Passenger Travel and SATO Office

    Passenger Travel and SATO office is temporarily teleworking and can be reached at the following temporary numbers until further notice: DSN 480-5338/3966

    For the most efficient service, please send your completed Port Call Request form and orders to 435lrs.lgrtp@us.af.mil   

    All commercial travel will be forward to the San Antonio call center.

    Germany: 800-826-8960
    USA: 866-576-4635

    For all Emergency Leave, please contact your First Sergeant for assistance.


    Postal Operations: Northside, Southside and Kapaun Post Offices

    Monday-Friday (Except Wednesday): 10 a.m. - 5 p.m.
    Wednesday: noon - 5 p.m.
    Saturday: 11 a.m. - 1 p.m.

    Military in Uniform Priority Lines from 1100-1200 (Exception: Wednesday/Saturday)

    For any questions or concerns please contact our Postal Customer Service Section at DSN: 480-7857 or by email at 786FSS.postal.service.1@us.af.mil.

    Those who are immune-compromised or live with a family member who is immune-compromised can set up private appointments through their Post Office’s Customer Service for mail pick-up once per week.

    Customer Service Org Boxes for special requirements:


    Civilian Personnel Office/NAF HR Office

    No walk-ins. Customers are requested to email or call. Appointments will be set when necessary.

    • US CPO: 480-5850
    • LN CPO: 480-7153
    • NAF HRO: 480-2672

    86 CPTS (Finance)

    Comptroller Services Portal

    Finance is expanding service while adding transparency to the status of your question! Customer service inquiries for Military, Civilian, and Travel Pay can use the Air Force Comptroller Services Portal (CSP). Customers with questions going forward will be asked to input & submit through CSP.

    https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx

    The site is secure and fully protects Personally Identifiable Information (PII). CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to create a user profile and make any necessary updates (2-3 minute process) before submitting their initial request. Customers can then submit, review, and track their requests anytime, anywhere.

    *MS Edge is the preferred browser, followed by Chrome 

    Appointments/Walk-ins

    Appointments for Retirements/Separations briefings must be scheduled via Appointment Plushttps://booknow.appointment-plus.com/9rm3mcns/. 

    Walk-ins will be honored for the following issues only:

    • Advance Rent/Security Deposit
    • Debt Repayment (0900-1200)
    • GSU Personnel for Military/Travel Pay Issues
    • OHA Underpayment over 30 Days
    • No Pay Status
    • Security Deposit Repayment

    Wednesdays are reserved for First Sergeants from 0900-1500.

    Org Boxes

    Org boxes are ONLY intended for GSUs and members without us.af.mil emails. Our primary means of electronic communication is through the Comptroller Services Portal (CSP), located at https://usaf.dps.mil/teams/SAFFMCSP/Portal/SitePages/Home.aspx.  The CSP allows transfer of PII, so a CAC login is required.  If you have not used the CSP before, you will need to create a profile, and instructions are available on the home page under Quick Links.

    Email Org Boxes:
    Civilian Pay Team:  86cpts.civ.pay@us.af.mil
    CED Orders/Authorizations:  86cpts.fmai@us.af.mil
    Travel Certification for Invitational, LN, Student Dep, and RAT:  86cpts.1610certification@us.af.mil
    Customer Service:  86cpts.cs@us.af.mil

    Finance PCS Update

    In order to mitigate the spread of COVID-19, the 86th Comptroller Squadron is transitioning to a virtual platform for PCS In-Processing. 

    Starting Mar. 1, all members will in-process with finance through e-Finance.  E-Finance is an Air Force tool available through the Air Force Portal. It allows members to submit travel vouchers directly to the Comptroller Squadron for review. 

    This shift to e-Finance will eliminate the need for appointments and reduce wait times by allowing members to file their travel vouchers at any time from any location, as long as they have a computer with a CAC reader.

    A comprehensive e-Finance user guide is available on the home page of the Comptroller Services Portal under "knowledge articles".  It is also available on the e-Finance website.  To access the user guide from the website, click “PCS” in the top right-hand corner of the website.  After you begin creating your voucher, the guide is available under the “Briefings” hyperlink.


    86 AW Retiree Activities Office (RAO)

    Closed for appointments and walk-ins. All events scheduled are canceled until further notice.

    Contact us via phone or email. DSN 480-5486/Comm 06371-47-5486

    86aw.rao@us.af.mil or ms.tammy.thompson@gmail.com


    Dining Facilities (DFAC) *Take-Out Only*

    LBH (Kapaun)
    Open to All DOD ID card holders, to include dependents and members of foreign governments, are welcome to get food from the LBH. Only USD cash is accepted.

    Mon-Fri
    Breakfast: 6-8 a.m. (weekends & family/holidays 7-8:30 a.m.)
    Lunch: 11 a.m.-1 p.m.
    Dinner: 4:30-6 p.m., weekend/holiday/family day
    Brunch: 8 a.m.-1 p.m.

    Jawbone Flight Kitchen (Ramstein):

    Boxed meals available 24/7; hot meals served
    Mon-Sun
    Breakfast: 6-8 a.m.
    Lunch: 11 a.m.-1 p.m.
    Dinner: 5-7 p.m.
    Midnight meal: 11 p.m.-1 a.m.


    Ramstein and Vogelweh Commissaries

    Normal operating hours: Mon – Sat, 9 a.m. – 8 p.m. Sun, 10 a.m. – 8 p.m.
    No early bird hours.

    Shoppers are required to have a cart or a basket to enter the commissaries. 


    KMCC

    Main Exchange Mon – Sat, 9 a.m. – 7 p.m. Sunday, 10 a.m. – 7 p.m.

    As of Nov. 2, the food court will no longer allow customers to dine-in. Please use take-away and delivery options.

    Meal orders can be placed through www.myexchangefood.com Delivery is still available from Popeye's, Anthony's Pizza, Subway, and Manchu Wok.

    Individual stores within the KMCC will limit the number of shoppers to 1 person per 10 sqm. 

Frequently Asked Questions

 

Q) How do I sign up for a COVID-19 vaccine appointment?
A)  Please see our COVID Vaccine page for the latest guidance.

Q) Can we still sign visitors on to base?
A)  Effective May 28, base visitor passes can be issued at the Visitor Control Center. For specific questions, contact the VCC at DSN 480-5775 or commercial 06371-47-5775.

Q) If someone is PCS-ing to Ramstein in the next couple of months will the lockdown prevent them from coming to Germany?
A) No. At this time personnel who are scheduled to arrive in Ramstein will continue to do so but must adhere to the guidance in the Modified GO #2.

Q) Can people leave from Ramstein and go to a non-risk area?
A) Yes, however, you may require a quarantine if the area becomes high-risk while you are there. Please work with your unit commander when considering leave.  

Q) If transited through a risk area via car or plane do I have to quarantine?
A) No. Recent Rheinland-Pfalz guidance states that just transiting through a high-risk area does not trigger a quarantine.

Q) What are the testing hours in the tents on Ramstein?
A) There are three main periods of time for COVID-19 testing at Ramstein Air Base depending on your specific circumstance.

Mon. - Fri.
0730-1000 -Testing out of travel quarantine, testing prior to TDY/deployment

1000-1100 -Testing for close contacts (these must be coordinated through the SICK Line)

1100-1300 -Testing for anyone who is symptomatic (these must be coordinated through the SICK Line)

U.S. members flying on official travel orders and emergency leave to the U.S. can take a rapid test at the 86 MDG's testing site at the E-Club. Testing is walk-in only Mon. - Fri. from 0730 - 1000.

Q) What are the restriction for ROM vs. quarantine?
A) Individuals who have PCS-ed to the area should stay in their quarters and arrange grocery pick-up with their sponsor/unit. Some individuals are here in-transit and do not have a sponsor/unit. These individuals have specific places they can go for food, but they are not authorized to be wandering around the BX. Please refer to the modified GO #2 for specifics.

Q) If I live in a risk area in Germany can I come to work?
A) Yes. Please continue to be vigilant by wear face coverings, washing your hands and watching your distance.

Q) How do you do contact tracing?
A) If an individual tests positive, Public Health will contact that individual to find out who they’ve been around for a cumulative 15 minutes during the previous 48-hours from either the positive test or the onset of symptoms. Using that information we compile a list of close contacts who may be at risk.

Q) What would it take for the base to go HPCON Charlie?
A) This would be a decision made in cooperation with public health and medical experts and leadership. 

Q) Is there a list of American/military notaries since legal is appointment only for mission essential emergencies? 
A) The Ramstein Law Center is currently conducting notarial services by appointment only. This is due to the COVID-19 global pandemic. We have appointment slots set aside for emergencies however, we are currently servicing nonemergency legal assistance as well. Due to the large influx of legal assistance calls, we may be unable to answer the phone immediately. We recommend leaving a message and you will be placed on our call back list and an appointment will be set up to assist you in the order your call was received. Legal assistance is available through the Army legal offices and the US Embassy. Their info can be found at the following link: https://de.usembassy.gov/u-s-citizen-services/notaries-public/ and they normally charge $50 per notary. We apologize for any inconvenience and appreciate your patience during these unprecedented times. Thank you.

Q) How will the new gathering restrictions affect inbound/outbound personnel regarding household goods, vehicle outprocessing etc?
A) PCS cycles are currently not being affected by the updated lockdown guidance, and we can expect inbound/outbound PCSs to continue. As long as personnel have to enter/leave the KMC, our support teams are standing by to ensure that members can do so. However, we ask for your patience if customer service is a little slower.  Our people are teleworking and working split shifts, just like many units around base

Q) Will there be any discussion on raising BAS or COLA due to current events?
A) Not at this time. BAS is meant to offset the cost of food-related expenses for the member, and it’s determined by the current cost of food in the U.S. COLA is calculated by comparing the prices of goods and services overseas with average prices for equivalent goods and services in CONUS.  Although the nature or amount of our expenses may be changing because of COVID, that may not have much of an impact on the actual prices of those goods and services. Members can reach out to the Airmen and Family Readiness Center for financial planning assistance.  They are offering several classes over the next few months. 

CONTACT INFORMATION

Ramstein Sick Hotline
Mon – Fri; 7:30 a.m. to 4:30 p.m.
Sat; 7:30 a.m. to 12:00 p.m.

DSN: 480-9001, or commercial 06371-47-9001

Ramstein AB

  • Medical Appointments: 06371-46-2273; 314-479-2273
  • Dental Appointments: 06371-46-2210; 314-479-2210

Other Numbers:

  • International SOS: +(44) 20-8762-8384 (option 1)
  • International SOS Toll Free (from Germany): 800-589-1599
  • TRICARE Nurse Advice Line: 1-800-TRICARE; or 0800-071-3516 (from a European Line)

Social Media:

Post your comments, questions, or concerns on the Ramstein AB Facebook page:

https://www.facebook.com/RamsteinOfficial/

Recommended Apps:

  • Air Force Connect App: Provides updated news and directory for base services
  • EvePass: Used for checking in/contact tracing when visiting Ramstein establishments
  • Luca App: Used for checking in/contact tracing when visiting off-base establishments
  • International SOS: TRICARE translation services
  • 112: GPS capability/provides emergency patient locations to call center agents

INSTALLATION POLICY DOCUMENTS